Client Relationship Mastery™ is the solution to the problem, "How do I keep my clients for the long term?" Whether large or small, companies have similar client retention challenges.
80% of your future profits will come from just 20% of your existing customers. Are you doing all you can to make sure your clients stay with you for the long term?
Denise Graziano will present effective, proven techniques, based in art and science, that can help you become the trusted ally, partner, problem solver that your clients would not want to leave for any reason.
You will learn:
- Why some sales professionals constantly repeat the initial sales cycle, having to replace clients in their pipeline instead of adding to it.
- Key steps you can follow to ensure your clients will want to remain with you for the long term.
- Tangible tips you can implement immediately to build strong client relationships and be seen as your client's "go-to" partner, not another vendor on the bench waiting to get in the game.
- The science behind buyer behavior and why certain sales and business practices are more effective.
Presenter: Denise Graziano - Founder and President, Graziano Associates
Duration: 1 Hour
Host: SCORE Association
About Presenter Denise Graziano