I can best assist you in developing and implementing plans and procedures that focus on manufacturing, customer service, team leadership and employee training and development. In addition to growing my own business responsibly from $19 million to $125 million of revenue, I conceived and led the development of "killer" technologies that completely changed the structure of the target market for more than 20 years. During that period, we became the largest computing services business in the nation that provided services to education; ranging from classrooms, districts and states, to the Federal Department of Education and International Education Agencies. I understand how to develop a services-based business. Services business excel only through the acquisition and development of excellent people. Excellent people are developed, not born! These staff members are the lifeblood of your company. My business is to help you develop your own leadership skills, and to set in place the procedures that make your place of work an excellent fit with excellent people. Beyond this, my own experience base includes direct responsibility for Finance and Accounting, Human Resources, General Counsel, Marketing, Sales, Projects Management, Manufacturing, Research and Development. I should observe that while Retail Operations are not among my experiences, I thoroughly believe that Leadership, Planning, Team Development and Human Resources development are common needs of every business.