Petoskey resident Bill Collins spent nearly 40 years in management and executive roles in the automotive industry, and is now a volunteer business mentor with SCORE’s Tip of the Mitt chapter. The “Scoring in Business” columns written by SCORE mentors appear the first and third Tuesdays of each month in the News-Review. To request SCORE’s free and confidential mentoring services for small business, call the Petoskey Regional Chamber of Commerce at (231) 347-4150.

Looking for tips to improve customer service and help retain customers? Guest Expert Bill Collins has some ideas and resources for

SCORE mentor Bill Collins offers tips for changing the mindset of employees as liabilities and focusing on employees as assets.

SCORE mentor Bill Collins notes common threads that form the foundation of small businesses--marketing and cash management. Read