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Petoskey resident Bill Collins spent nearly 40 years in management and executive roles in the automotive industry, and is now a volunteer business mentor with SCORE’s Tip of the Mitt chapter. The “Scoring in Business” columns written by SCORE mentors appear the first and third Tuesdays of each month in the News-Review. To request SCORE’s free and confidential mentoring services for small business, call the Petoskey Regional Chamber of Commerce at (231) 347-4150.

Good Customer Service Remains Essential
Looking for tips to improve customer service and help retain customers? Guest Expert Bill Collins has some ideas and resources for
Employees working together
Are Your Employees an Asset or a Liability?
SCORE mentor Bill Collins offers tips for changing the mindset of employees as liabilities and focusing on employees as assets.
Points a SCORE mentor often makes
SCORE mentor Bill Collins notes common threads that form the foundation of small businesses--marketing and cash management. Read
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Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

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