

The Tip of the Mitt SCORE chapter, located in scenic Northern Michigan, was established in 1988. We have 25 dedicated volunteers who provide free business advice, no-cost business training through webinars and workshops, and contribute to our library of numerous templates and tools.
Earlier this month, I visited an organization where I needed to do business. It is a large non-profit company located in Petoskey. All of you know this enterprise. I took exceptional note of the fact that other staff members were very courteous to me even though they were not helping me. A large surprise to me, however, was how courteous they were to each other. From the floor cleaner to the immediate staff and the highest ranking professional, “please, thank you, you’re welcome” were consistently the norm.
I commented to one of the people assisting me about my observations. She stated
In any management job, and in many non-management jobs, it is critical to achieve a good balance between Process Administration and Process Management.
Process Administration is attending to the day to day. Process Management is attending to the future.
The difficulty with finding a good balance is that Process Administration can feel like a constant imperative, because - it is! There are things that just have to get done. If not, then phones don’t get answered, checks don’t go out, appointments are missed, and all of the myriad of daily things that must be done - don’t get done. It
Tip of the Mitt SCORE, the local chapter of SCORE International, has selected Tillie’s Tafel as the 2023 Client of the Year. The Client of the Year is selected by the local SCORE mentors from the clients served in the year prior. SCORE offers confidential mentoring services at no charge for current or prospective small business owners.
SCORE Tip of the Mitt has been working with Patti and Jeff Dewes, owners of Tillie’s Tafel, since 2021 when the Petoskey Regional Chamber of Commerce recommended SCORE’s services. Here is their story:
Patti and Jeff had semi-retired in 2019 and were
In Northern Michigan one of our biggest hurdles to running a small business is finding and hiring the right employees. There are many factors that contribute to this including the lack of affordable or workforce housing, an aging population, more kids being involved in extracurricular activities during non-school hours that conflict with business’s needs, too many positions are seasonal, etc. As a SCORE mentor, I see this is one of the key points that many people miss in their business plans. How are you going to find and hire employees. As a business owner or a hiring manager/HR professional
We believe that anyone can start and manage a successful small business. We also know that the road is harder for some than for others. Diverse backgrounds, different voices and unique needs may call for specialized resources and mentoring approaches.
SCORE is listening, recognizes these diverse needs, and provides personalized support in a wholly-inclusive platform called SCORE for All.
Since 1964, SCORE has educated and mentored more than 11 million small business owners and entrepreneurs. We're looking for people with diverse backgrounds and experiences to serve in a variety of roles — from knowledgeable business mentors to local community advocates.
Copyright © 2023 SCORE Association, SCORE.org
Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.