This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.
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Every small business owner should conduct a SWOT analysis at least twice yearly to assess their Strengths, Weaknesses, Opportunities and Threats compared to their competition, markets and industry.
From synergizing with Google Map Pack to using social media, there are several resources to help independent retailers succeed.
As if the last few years haven't been tumultuous enough for small business owners, you must also adapt to new consumer buying behaviors. Impacted by the still-raging COVID-19 global pandemic, inflation, and lifestyle stages, today's consumers have changed where and how they buy.
From building camaraderie to inspiring word-of-mouth referrals, there are several ways that volunteering can help grow your business.
Looking for a good sales pitch? Use these techniques to pull in customers.
To help you thrive this coming holiday season, we'll share five tips to help you nail customer service.
To help you decide if you want your company to offer free shipping, we asked operation experts and business leaders this question for their best advice
More than $13 billion worth of goods are stolen from retailers each year; use these six tips to prevent shoplifting.
As a small business, you can also participate in giving back and make a meaningful change.
Providing volunteer opportunities for your employees has benefits. Learn more about how you can build an Employee Volunteer Program.
We asked 8 small business professionals to share their best tips and tricks for building better customer relationships.
