Road Runner Courier/Boca Express
As an IBM executive specializing in world trade and domestic distribution, Michael Moyer never imagined that he would one day own a courier service. But after 30 years with IBM, Michael successfully launched a second and vastly different stage of his career. Now owner and president of Road Runner Courier, Michael feels a new sense of exhilaration as he watches his courier business take off fast, like the famous cartoon Road Runner.
In 1982, Michael was transferred to Delray Beach, Florida with a team of 50 employees to head up IBM's new personal computer sales. The excitement of launching a brand new product with a small team is what first gave Moyer the "entrepreneurial bug."
IBM rapidly expanded its sales department in Boca Raton to 9,000 employees. But the company soon folded its local operation in Florida, leaving Michael with a choice—to stay in Florida or to stay with IBM. Michael chose to stay in Delray Beach and began working as a consultant to a courier service.
Michael saw great potential for this type of business and pursued the idea of starting his own courier service. With his business idea just beginning to solidify, Michael went to South Palm Beach SCORE and met with SCORE Business Mentor Leon Leidner.
In 1997, Michael bought a Pompano Beach courier service and changed the name to Road Runner Courier. In the two years since he founded the business, sales have tripled. Almost immediately, Michael began searching for similar companies to buy in south Florida. His plan was to consolidate the courier services under one company to make Road Runner the biggest and best courier services in southern Florida. In May 1999, Michael closed a deal to buy his second courier business, Boca Express.
Michael runs the business by using independent contractors as drivers. He has daily scheduled routes and receives same-day call-ins, as well. His regular delivery runs include worker's compensation checks for the Florida state government and credit slips for American Express.
Leon advised Michael to be cautious in the start-up of his businesses and to avoid future problems by obtaining the proper insurance and developing a system to monitor his billing. "My biggest problem," admits Michael, "was having to make all of the decisions by myself." Accustomed to a large corporation, Michael was always able to call a specific department for almost anything. "All of the sudden, there were no departments, no one to take care of human resources, finances, sales and administration except me."
Michael considers Leon his business consultant and continues to meet with him regularly. Road Runner Courier has tripled its sales and acquired a second company in just two years. In the next few years, Moyer expects his business to grow dramatically to a million-dollar business. Nothing can stop the Road Runner!
Michael says, “SCORE helped me to see the generalities of business that I had never looked at – especially cash flow, advertising and leasing. In a large company, there was always someone to handle those things. SCORE helped me to wear all of those hats myself.”