Closets By Design Finds the Right Track With SCORE

Ron Lichwala and Bob Qualters, both senior managers with Fortune 500 companies, were in similar quandaries. Each lived in Florida, and each commuted long distances on a regular basis: Ron to Washington, D.C., and Bob to Dallas. Both had extensive experience in sales, marketing and operations management in high technology manufacturing industries, and neither wanted to relocate out of state.

For two years Ron and Bob discussed options. In 2002, they got serious about making a change. The booming home construction market in Central Florida held strong appeal. The home organizing industry was going gangbusters in growth markets, and mid-Florida was not fully serviced by that type of business.

Ron Lichwala and Bob Qualters
My Location
Orlando FL
United States
Year Company Formed
My Successes

In March 2003, Ron and Bob bought the franchise, Closets By Design. Through careful marketing, hard work and implementing a strategy of providing a quality product at a reasonable price, they sold and installed more than 1,500 systems in 2005. They now have more than 30 employees, and the prognosis for strong future revenue is excellent. “We are now receiving many referral leads from satisfied clients,” Bob says.

Bob says, “The team that we put together–SCORE, with our accountant and lawyer–was instrumental to our business. When we made our decision to purchase the franchise and get to work, we had already identified areas of concern and had a business plan in place to ensure our success,” says Bob. “We were confident, and I think that helps when starting a business, particularly in an industry that was somewhat new to us. SCORE really helped us get started on the right path. I think our relationship with SCORE is going to pay off in a big way.”

What's Great About My Mentor?

Ron and Bob first sought help from the U.S. Small Business Administration at the University of Central Florida. Then they heard about SCORE, where they were put in touch with Orlando SCORE Mentor Stan Becker.

Through several discussions with Stan, Ron and Bob solidified their plans. They decided to purchase an existing business rather than start from scratch. After they narrowed the field to three or four, Stan helped with due-diligence reviews and provided accounting expertise that enabled them to read between the lines on the balance sheets. In the end, they focused on a local Closets by Design franchise.

Stan consulted with Ron and Bob through the negotiation with the franchisor and provided valuable insight based on his vast experience. He also advised them on how to promote their business through zoned advertising in areas with higher incomes, and suggested they make direct contact with custom builders.

Perhaps more important, Stan played “devil’s advocate” during his discussions with Ron and Bob. “Stan put our feet to the fire asking: Do you really want to be in this business? Are you really confident about what you are planning?” Bob says. “And, of course, the really big question: Can you be successful operating a Closets By Design franchise in Central Florida?”

How SCORE Helped

“SCORE really helped us get started on the right path. I think our relationship with SCORE is going to pay off in a big way.” says Bob Qualters.