Food Retail Manager/GM Aramark Recognized for Excellence and Superior Customer Service through Encore program Achieved $2K cost savings per business unit/$10K per week by uncovering invoice discrepancies. ?One of three managers to earn Corporate Brand Certification for all five businesses. • Strategic operations leader that effectively promoted quality food service, customer success and corporate objectives for prominent, national corporate brands. • Maximized revenue and promoted corporate growth through motivational management of ~200 team members responsible for executing sales and marketing strategies. • Spearheaded successful process improvement initiatives that increased efficiency, reduced costs, drove sales and aligned objectives with the overall corporate vision. • Recruited, trained, managed, reviewed staff and carried out disciplinary actions/terminations as needed. Guided and encouraged staff career growth and personal development through well-defined paths focused on corporate goals. • Ensured cohesive brand alignment and adherence to corporate guidelines. Led key initiatives to promote visibility with tactical marketing campaigns and targeted networking. • Drove profitability increases by minimizing food costs. Managed inventory, budget, purchasing, invoicing, AP/AR. Owner Turchetti Special Event - Los Angeles, CA Established and directed profitable business for five years. Managed 15 catered events monthly and two weddings, annually. Sold business for substantial profit in 2019. • Planned and launched successful business providing first-in-class event experiences for diverse and affluent clientele from small and large organizations. Hired and trained event staff to provide a first-in-class event experience. • Cultivated and established a strong client base from ground up. Established vendor partnerships and negotiated catering contracts. Fostered lucrative partnerships to promote referral business and met with potential suppliers to expand business offerings. • Maintained client data, financial reporting, forecasting, P L, and performed comprehensive analysis of revenue goals. • Prepared customized event proposals; curated and negotiated contracts between suppliers and clients; selected venues; designed menus and managed billing Food and Beverage Director Normanndie Casino - Los Angeles, CA Managed $5M operational budget consistently below forecasting for labor/food costs. Instituted best practices and procedures to achieve unprecedented cost reductions, decreasing losses from $150K to $55K. • Streamlined operational efficiency and increased sales and value by launching menu re-design initiative that resulted in increased sales and value. • Reduced loss and ensured business profitability through development of key initiative to implement security measures and standard operating procedures. • Managed day-today team operations and trained staff on upsell and suggestive sales. Led strategic research and planning to eliminate costly contracts, and successfully negotiated key partnerships to promote revenue growth. • Hired, trained, and managed high-performing team of~175, provided leadership and guidance to achieve objectives. Established new staff position for purchasing and receiving gents to promote business continuity in handling of goods and services. Performed other HR duties as needed. • Managed operating expenses below budget through cost-effective and waste/surplus reduction measures. Assistant General Manager Holiday Inn Miramar - San Diego, CA Started in F B Director role, rapidly promoted to GM and front desk operations. • Led team to rapid food and beverage sales growth of $100K during first three months. ?Championed launch of new banquet department and developed into successful and lucrative operation. • Achieved Torch Bearer Award for Excellence and Superior Service. • Oversaw and managed day-today operations of ~40 staff and trained on customer service skills to provide an exceptional guest experience. • Led strategic research and planning to eliminate costly contracts. Successfully negotiated key partnerships to promote and increase revenue. • Developed and implemented tools and procedures to maximize effectiveness and efficiencies in department operations. Micros System Installer Tech Team Cyntergy, LLC A successful trainer of Micros software for Hospitality. Frequently requested to provide software upgrade training as trusted expert. • Provided tools to hotel staff to perform daily duties. Installed, trained, and updated hospitality systems for optimal efficiency and maximize staff productivity. • Traveled the US and Canada to conduct training for Micros property management and sales/catering systems with ~55 staff/management participants per class, three times a day. • Conceptualized engaging curriculum to ensure thorough comprehension of core components and system functionality.