Small Business Operations

How operations management is carried out in any organization depends on the nature of products or services of the firm.  Retail, manufacturing, and wholesale each have different requirements, but all businesses can become more effective through business improvement engineering.

This flowchart example, is one step toward optimizing a shipping process.


Elements of Operations

  • Purchasing
  • Control and Coordinating Function of Management
  • Product and Service Management
  • Quality Management
  • Inventory Management
  • Logistics and Transportation Management
  • Facilities Management
  • Configuration Management
  • Distribution Channel Management


Improving your operations can significantly lower cost and increase customer satisfaction.

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