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Ten Commandments of Great Customer Service Daniel Kehrer shares insightful tips on creating the best customer atmosphere for your small business. View
60 Second Guides: Providing Great Customer Service In just 60-seconds, you’ll learn to establish a way to keep your customers loyal to you. View
60 Second Guides: Managing Upset Customers Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and... View
60-Second Guide to Managing Upset Customers In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers. View
Improving Your Customer Experience SCORE ExpertAnswers Pam Danziger, a retail consultant/author/speaker and the author of Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience shares exclusive tips to improve the customer experience. View
La guía de 60 segundos para establecer un excelente servicio al cliente De vez en cuando da gusto sentarse a observar como has estado manejando tu negocio. ¿Sigue el software de contabilidad siendo el mejor para el negocio? ¿Está el sistema telefónico supliendo tus necesidades? Y lo más importante, ¿estás concentr... View
La guía de 60 segundos para manejar clientes molestos  Tener respeto por tus clientes te garantizará su fe y fidelidad tanto a ti como a tu negocio. Los estudios demuestran que es nueve veces más difícil atraer a un cliente nuevo que mantener a uno existente, así que es crítico mantener felices a tus clientes.... View
Bar and Restaurant: Build Customer Relationships Use loyalty programs, good customer service, socially responsible marketing and mobile apps help restaurant and bar owners engage with customers and build lasting relationships. View
Health and Beauty: Easy Ways to Build Customer Relationships Using loyalty programs, providing good customer service, offering socially responsible marketing and creating mobile apps helps you build strong customer relationships. View
Online Reviews of Your Business Steve Strauss, founder of, explains why online reviews are so important to your business and the best ways to manage them. View