1. Customer Segmentation
What (who) are the targeted customers
Which ones are the key customers?
2. Customer Relationships
What type of relationships do the customers expect?
Short-term or long-term relationship?
Consulting or arm's length?
3. Competitors
Who are the key competitors?
What specific customer needs do they provide?
What are their customers' unmet needs?
4. Channels
Which channels do competitors use to reach customers?
What are the channels we would use to reach our targeted customers?
Which channels are the most efficient to reach our customers
What new distribution channels will we need to create?
5. Value Proposition
What unique value would we bring to our customers?
What are our key differentiators vs. competitors?
How do we extract value, (make money)
6. Revenue Streams
What are the different revenue streams being offered?
How will customers recognize the value?
How will customers pay?
How much $ or % will each stream contribute to the overall business?
7. Key Resources for our Value Proposition
What key resources will our business requirements, (capital, labor, expenses)?
8. Key Activities
What key activities are required for:
Distribution Channels
Customer Relationships
Revenue streams
9. Cost Structure
What are the most critical costs in our business model?
Which key resources carry the most costs?
Which key activities carry the most costs?
What profit margins must we have?
How do those margins compare to the competition?
10. Hurdles and Barriers
What are the barriers likely to be?
(Financial, Municipal, Competition)
Which barrier would be a show-stopper
11. Key Partners & Suppliers?
Who are they?
What key resources will they provide?
What key activities will they provide?