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Infographic: Consumer Trends Bring Opportunity for Small Businesses
July 29, 2021

Shifting Shopping Trends Provide New Opportunities For Small Business Owners


Knowing how customers are shopping can help business owners to pivot and thrive

Consumers said their top priorities were:

  • Affordability- 32%
  • Health- 25%
  • Planet- 16%
  • Society- 15%

Customers are more willing to try new brands

  • 73% of customers have tried a new shopping behavior
  • 34% have tried a new shopping method (like curbside pickup)
  • 33% have tried a different brand
  • 29% have tried a different store or website
  • 26% have tried a different label
  • 22% have tried a new digital shopping method

Many industries have seen online sales growth

  • Skincare and makeup has seen an 81% growth
  • Jewelry has seen a 97% growth
  • Food and takeout have seen a 96% growth
  • Groceries has seen an 81% growth

Community matters to shoppers

Over 20% of shoppers plan to shop locally over the holidays or indicate that social justice causes, like Black Lives Matter, will impact which businesses receive their patronage this holiday season. 




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