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Improving Usability and Accessibility Benefits Everyone
July 29, 2021

Accessibility For Small Businesses



Increasing accessibility improves employee productivity, retention and company morale.

Among business owners who reported making accommodations for employees with disabilities:

  • 86% said this helped retain qualified employees.
  • 59% said this increased company productivity.
  • 61% said this increased company morale.
  • 24% reported increased profitability.

Ensuring inclusivity and accessibility can expand the business market:

  • Americans with a disability have a disposable income of $490 million.
  • 71% of users with a disability will simply have to leave a website that is not accessible.
  • 79% of companies found inclusive software improved usability and customer experience.

Designing for accessibility drives innovation, and improves general usability:

  • Android’s screen-contrast design helps everyone, regardless of visual ability, see their smartphone screen in the sun.
  • Closed captioning, originally created for people who were deaf or hard of hearing, is now a standard practice.

Most employers report no or low cost for accommodating employees with disabilities:

  • 49% of employers report no cost for accommodating employees with disabilities.
  • 43% of employers report a one-time cost.
  • Only 8% of employers report an annual, or a combo annual and one-time cost.


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Support for Entrepreneurs with Disabilities
Want to be an entrepreneur and receive Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI)? Learn about Social Security’s Ticket to Work program.
1165 Herndon Parkway, Suite 100
Herndon, VA 20170

Copyright © 2023 SCORE Association,

Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

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