Before the Internet age, small business startups had little opportunity to showcase their products right alongside major national brands. Online marketplaces have leveled the playing field for small businesses, effectively helping them leap geographic boundaries and sell their products in markets that would never have been possible.
Whether you are selling your products on Amazon, eBay, or directly from your website, it is critical for you to efficiently manage your product setup and ensure you can be easily discovered by consumers. Many of the same best practices that lead to in-store success can be applied to e-commerce, with a special focus on providing consumers with a well-rounded view of your product prior to purchase.
Here are three steps you should take to help ready your products for e-commerce sale.
Step 1: Make your product searchable
A Universal Product Code (UPC), also called a Global Trade Item Number (GTIN), is used by major retailers and small businesses alike to identify and track product inventories. This unique string of numbers is visible within the barcodes of products we buy and consume every day at retail stores.
Many small business owners don’t know that the identification number encoded in a barcode has online relevance too. They not only help you streamline operations by connecting the digital listing with the physical product, they increase a product’s visibility in consumer search results.
Online marketplaces like Amazon and eBay recognize that these numbers benefit both their buyers and sellers so they have outlined specific preferences for using UPCs in product listings, and some online retailers will even hide listings that do not contain these product identifiers.
To address these specifications, you should ensure that the identification numbers assigned to your products are authentic and include a GS1 Company Prefix, which will provide proof that your brand is linked with your product. Licensing a Company Prefix from the not-for-profit standards organization, GS1 US, allows you to create product identification numbers (UPCs/GTINs) and barcodes (for scanning in-store) for each of your products. If your company has product variations, such as various flavors or colors, you will need to have separate identification numbers (and barcodes) for each item.
Step 2: Help consumers “picture” it
Every seller hopes to avoid negative reviews or product returns. Think about your own experiences as a shopper—you will likely scroll past a product listed with only one dark image and gravitate toward the one with numerous photos at different angles highlighting the product’s key features. Clear imagery is a necessity in today’s competitive online marketplace and more pictures can lead to higher sales conversions. A recent Nielsen study found that the majority of mobile shoppers (62 percent) rated the ability to see product pictures as the most important factor in their shopping decisions. Professional photos of your product taken at different angles are critical to confirm that your product meets your target audience’s expectations.
Step 3: Present all relevant data for consumers
You might only get one chance to connect with a consumer—help them find your product and make a purchase by compiling and sharing all relevant details. Packing your listing with helpful and complete information about the product’s unique characteristics (for example, highlighting that a sweater is hypoallergenic and machine washable) can be a great point of differentiation and help sell your product versus the competition. Not sure how you can accomplish this on a tight budget? There are helpful content providers who are skilled in the art of managing product content and creating accompanying imagery for small businesses without breaking the bank.
Ultimately, retail has evolved in exciting ways to benefit smaller startups with great products just looking for the right audience to breakthrough. While the process of launching products can seem complex at first, applying these best practices can help propel your company forward for future growth and success.
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Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.