

Word of mouth remains one of the most powerful marketing tactics at your disposal as a nonprofit. People trust their friends, family, and colleagues more than they’ll ever trust any other channel.
Over the past several decades alone, the marketing industry has undergone a series of staggering changes. There is, however, one aspect of marketing that has been part of its foundation since the earliest days: The power of word of mouth.
According to the 2018 Chatter Matters Word of Mouth Report, which studies how people shop, buy and vote, 83 percent of Americans say that word of mouth recommendations from friends and family members make them likelier to purchase a product or service. The same report found that 50 percent of Americans would choose word of mouth as their sole source of information. Finally, per the report, millennials find word-of-mouth recommendations 115% more influential than advertising.
At this point, you may be wondering what any of this has to do with you. After all, you’re part of the nonprofit sector, which operates under a very different set of rules from the larger business world.
According to a 2016 paper in the Journal of Interactive Marketing, nonprofits have a considerable advantage over for-profits on social media - consumers find it far easier to endorse the former over the latter.
In short, if you aren’t already leveraging word of mouth to drive donations, bring in sponsors, and inspire volunteers, then you’re missing out.
The good news is that nonprofits by their nature are something people tend to talk about. Someone who donates to your cause obviously cares about it to an extent. They’re likely to mention it to their friends and family on their own.
Everybody appreciates a good story. Think long and hard on what you want yours to be, starting with your reasons for founding the nonprofit in the first place. That will, rather fittingly, be the foundation for your entire story.
From there, you’ll want to answer the following questions.
With the answers to these questions in front of mind, you can set to work creating your organization’s core mission statement. That, in turn, can serve as the unifying force behind your marketing efforts. Every piece of copy you create, every photo you take, and every video you plan should be treated as part of an overall story that traces back to your nonprofit’s focus.
Photos of communities your organization has helped. Video testimonials from volunteers and board members. Press releases that give clear updates on your nonprofit’s progress. These are just a few examples of the media you can use to further your narrative.
Consider the culture, habits, and interests of the people you’re targeting this media towards. Copy should be understandable to laypeople. Account for the connotations of everything you say and do.
In short, think about how you want to be perceived, and figure out what language and imagery promotes that perception.
Before you do anything else, you’ll want to have a complete website, social accounts on Twitter and Facebook, and possibly a Google My Business listing. If you plan to produce video content, a YouTube account is also advisable, potentially alongside Facebook Live. Instagram is also a must if you plan to market your nonprofit through visuals.
Your website should include, at the minimum:
As for your social accounts:
Creating and sharing your own first-party content isn’t enough for success on social. Consider what online communities might be relevant to your nonprofit and its audience. Participate in them in a meaningful way. Leverage your own expertise to contribute to your field, and show you’re interested in more than fundraising.
More importantly, interact with donors and volunteers. Be open, engaging, timely, and personable in your communications. The people who reach out to your nonprofit should feel as though you value their presence and their contributions.
More on that in a moment.
Anyone can host a fundraising drive on Facebook or an online giveaway. If you want to drive interest and really get people talking, you need to take things a step further. You need to be unique and memorable with your charity events.
How you do so is entirely up to you, and the right approach depends almost entirely on your cause. That said, influencer marketing is almost always a good call. Get in touch with a popular guest speaker from your industry or secure the involvement of a celebrity with a personal stake in your cause.
Involve them in your advertisements, events, and social marketing efforts. Have them galvanize their own fans to be more involved. Work with them to brainstorm buzzworthy events and social posts.
The most valuable piece of advice I’ll give you is to remember that the people you’re marketing to are every bit as passionate about your cause as you are. Treat them with respect, and always thank them for their contributions. I mean really thank them - don’t just send a generic mass email.
Show them they matter, and they’ll reward you in kind.
Starting a non-profit can be an extremely rewarding entrepreneurial experience. A non-profit gives you the ability to give back to your community and really make a difference unlike any other industry. But starting a charity or nonprofit organization is just like starting a for-profit business. And just like starting a for-profit business, there are steps that you need to take to ensure that you are successful. Here are some tips to consider before you start and some points on generally how to start a business.
When starting a non-profit organization you
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