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Google My Business: Optimize Your Listing
by Sherry Bonelli
June 11, 2023
Young female store owner standing at her door

With more and more people using the internet to find local businesses, now more than ever, it’s important that you have a strong online presence. Just having a website is no longer enough. Now you need more than a website to rank high on the search engines. Social media, online business directories, backlinks, content, etc. all factor into how Google and the other search engines determine whether you rank on the first page of the search engine results pages (SERPs) – or not.

One way to increase your odds of ranking higher on Google is by claiming and optimizing your free Google My Business (GMB) online business listing.

What is Google My Business?

Google wants to make sure that the information they provide searchers is accurate and informative. They also want to help local businesses. Google gives qualifying local businesses a FREE online listing that local businesses can claim and verify. This listing includes your company’s name, address, phone number (NAP), business hours, and other information that helps local customers find you online.

If you haven’t claimed your company’s Google My Business listing yet, visit to get the process going.

Google My Business welcome page

Claiming and optimizing your Google My Business listing can also help increase your chances of showing up in the coveted Google “Local 3-Pack” like below:

Google local 3-pack

And the information you include in your GMB listing will also show up in your business’ knowledge panel that appears on the right-hand side of Google results when someone searches for your company’s name on Google.

Google business knowledge panel

After setting up their Google My Business listing, most companies just forget about it. But what many business owners don’t realize is that Google gives you several different options to optimize your listing and allows you to actually interact with potential customers through your Google My Business listing. Want to learn about some of these cool features?

Google My Business Posts

GMB Posts are almost like “mini-ads” or social media posts. You can use these Posts to promote a special offer, an event you’re having, a holiday, product, or service – you name it! Creating your Post is easy. Simply login to your Google My Business dashboard, and you’ll see the Posts option on the left-hand side:

Google My Business Posts

Go ahead and have fun with your Posts! Make them fun, creative – something that will grab your potential customers’ attention. Your Post will show up on your knowledge panel and will help you engage with your future customers.

Google My Business Post

Posts stay up for seven days or if you’ve created an event post, it’ll be removed after the event date.

Does creating a Google My Business Post help your local rankings? Local SEO gurus Joy Hawkins and Steady Demand tested them, and they found that making Google My Business Posts can improve rankings.

Questions & Answers

Did you know that Google allows people to ask you questions through your Google My Business listing? Yup. This new feature allows you to directly interact with potential customers. And because Google looks at each and every interaction and engagement you and your customers have with each other, it’s a great thing for both of you!

Keep an eye on your GMB dashboard for a notification that a person has asked a question, and be sure to answer the question promptly.


Change Your Business Category

When you set up your Google My Business listing, you were asked to select categories for your business. Often people select the wrong category – or select too many categories (which can dilute your business type.) Additionally, depending on the type of industry you’re in, you may have the same category as several other competitors so you’re competing head-to-head with them for rankings. This type of situation is common for attorneys at the same law firm or realtors.

If you’re not showing up high in local search results, check and see what your higher-ranking competitors have selected for their category, and either select the same category they have or pick a different one. (Now, this is not an overnight win – there will be trial and error with this method.) But with a little testing, you could hit it BIG.

Just look at the jump one of my clients received after we switched her category from the general category of “Lawyer” to “Family Law Lawyer.” Not only did she leapfrog in the rankings, but since she truly does specialize in Family Law, it was a better fit for her professionally, too!

change category of Google My Business

Need some help finding the best category for your business? Check out’s GMB Categories Tool.


Another cool feature that Google offers is Messaging. Yes, potential customers can send you a text message with questions they may have, or ask you to contact them about doing business. For some professionals, sharing your mobile phone number may not be the best option, but for some businesses – especially service businesses – it’s a great way for potential customers to quickly connect with you (and for you to connect back to them!)

GMB messaging

Check Your Google My Business Listing At Least Weekly

Most people don’t realize that anybody – even your competitors – can make changes to your Google My Business listing. (Yup! Scary, but true.) This means that you need to be vigilant about checking your listing on a regular basis to ensure that someone with malevolent intentions didn’t make erroneous changes that could harm your business – and your rankings. I recommend that you check your listing for accuracy at least weekly.

There Are Several More GMB Features – And More Coming!

These are just a few of the cool features that Google makes available to searchers and business owners. Llog into your GMB dashboard, and check out the other options that are available to you. Have fun, and engage with your customers! It can help you get more customers and show Google that you’re engaged, which could help you rank higher!

About the author
Sherry Bonelli - early bird digital marketing
Sherry Bonelli
Sherry Bonelli, owner of early bird digital marketing, is a nationally recognized local SEO expert and digital marketing professional. She is a recognized national presenter, speaking at industry events, webinars and podcasts, and she's a guest columnist for some of the leading SEO and digital marketing websites.
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