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The Leadership Employees Expect in the Workplace
by Marco Coffen
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March 3, 2024
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Nothing in business stays the same. That applies to everything from changes in consumer behavior, executing business growth strategies, implementing innovative technologies, and employee benefit expectations  — but it also pertains to leadership styles as well.

Leadership has had to transcend the conventional notions of command and control. It isn't about issuing orders and expecting compliance, it's about creating a culture that empowers employees, fosters innovation, and ensures long-term success. This new focus on leadership is transformative, and it isn't only obvious in the organization's culture and trustworthiness found in employees, but it's what creates reputable businesses that are able to meet and exceed their growth trajectories. 

What does this leader look like?

Where empowerment, authenticity, and innovation reign supreme, here are the leadership characteristics expected at successful companies. 

Authentic Leaders Who Lead by Example

Authentic leaders inspire trust and respect because they practice what they preach. They embody their principles through actions, transcending mere management, which leaves indelible marks on their teams.

The core of authentic leadership is setting high standards and being the first to meet them. This approach not only commands respect but also inspires commitment from your team. When I demonstrate organizational values, work ethic, and dedication within my company, these live on throughout my entire organization. Leading by example is a leadership style that is rooted in transparency and consistency. 

But remember: authentic leadership doesn't demand grand gestures or ostentatious displays of commitment. Instead, it calls for a steady, consistent presence. It necessitates introspection, adaptability, and the willingness to learn from both successes and failures. Ultimately, I'm not even sure if I'd consider authentic leadership to be a leadership style but rather a philosophy that fosters a culture of accountability, integrity, and unwavering dedication to the organization's mission and values.

Prioritizing Communication and Transparency

Effective communication is the backbone of any successful organization. Employees have come to expect open and honest communication from their leaders, and meeting these expectations is vital for building trust and maintaining a positive workplace culture.

Effective communication begins with keeping employees informed about the organization's goals, challenges, and progress. Regular updates, clear messaging, and accessible channels for questions and feedback are essential components of transparent leadership. When leaders are communicative and transparent, they create an environment where employees feel heard and valued. This, in turn, fosters a sense of belonging and engagement among team members. It empowers them to align their efforts with the organization's objectives, knowing that their contributions are part of a broader vision.

Transparent leaders are also more receptive to feedback. This two-way communication builds trust and can lead to valuable insights that improve decision-making processes Effective communication is not just about disseminating information but also about active listening. Demonstrating empathy and a willingness to address employee concerns goes a long way in reinforcing the bonds of trust within your team.

Being Empowered and Trustful 

Employees expect to be entrusted with responsibilities and the autonomy to make decisions within their roles. This expectation reflects a shift away from traditional command-and-control management towards a more collaborative and adaptive approach.

Empowering employees means delegating tasks and decision-making authority while providing them with the necessary support and resources. Trusting your team to execute their responsibilities not only enhances their job satisfaction but also fosters innovation and creativity. When leaders demonstrate trust in their team members' abilities and judgment, it sends a powerful message that their contributions are valued and that they are seen as capable professionals.

Leaders who empower and trust their employees create an environment where individuals feel a sense of ownership over their work. This ownership motivates them to take pride in their contributions and to go the extra mile to achieve shared goals. It also encourages them to take calculated risks, knowing that their leaders have confidence in their abilities.

Valuing Employees' Hard Work

In the quest for success, it's easy for leaders to focus solely on the big picture, the bottom line, and the pursuit of ambitious goals. However, one of the fundamental expectations employees have from their leaders is the recognition and appreciation of their hard work.

Appreciation isn't just a formality; it's a powerful motivator that can have a significant impact on employee morale and job satisfaction. When leaders acknowledge and value their employees' contributions, it creates a positive feedback loop that encourages continued effort and dedication. Even a simple "thank you" can go a long way in boosting morale and job satisfaction.

Effective leaders understand the importance of recognizing both individual and collective achievements. It's not merely about applauding major accomplishments but also about acknowledging the small victories and everyday efforts that contribute to the organization's success. Recognition can take many forms, from simple words of gratitude to more tangible rewards and incentives.

Emotional Intelligence

Emotional intelligence (EQ) encompasses a leader's ability to understand, manage, and effectively navigate their own emotions while also recognizing and empathizing with the emotions of others. This skill set is indispensable in building strong and productive working relationships, and it's an expectation that employees increasingly hold for their leaders.

As a business leader, your EQ plays a pivotal role in creating a workplace culture that is not only productive but also nurturing.

Emotional intelligence is not a static trait; it can be developed and refined over time. Aspiring business leaders should invest in honing their EQ through self-reflection, feedback, and ongoing learning. Recognize that EQ is not a soft skill but a critical competency that directly impacts your ability to lead effectively and create a workplace where employees feel valued and understood.

Valuing Flexibility and Work-Life Balance

The concept of flexibility and work-life balance has transcended being a mere expectation — it has become a necessity. Employees today seek an equilibrium between their professional and personal lives, and leaders who recognize and value this aspiration are poised for success.

Incorporating flexibility and work-life balance into your leadership approach isn't just about accommodating employee needs; it's about recognizing that a well-rested, balanced team is a more engaged, productive, and creative one. When employees feel supported in their pursuit of work-life balance, they are more likely to go above and beyond, resulting in a positive impact on the organization's success.

This has (finally) become a fundamental shift in how we view work and well-being. Leaders who understand and embrace this shift are not only meeting employee expectations but also positioning their organizations as attractive employers in an increasingly competitive talent market. It's a strategic investment in both employee satisfaction and the long-term sustainability of your organization.

These are the leadership traits that incentivize employees not only to perform at their best but also to become passionate advocates for their organizations.

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About the author
Marco Coffen logo
Marco Coffen

Marco Coffen is an all-around investor, tech strategist, and real estate developer based in Dubai.

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