Melissa Powell is the COO of The Allure Group. She has nearly 20 years of experience coordinating, assessing, and improving senior care in New Jersey and New York City.

For a business to retain and support talented individuals, leaders need to focus on improving employee engagement across the board

Hyper-personalized CX is poised to make customers feel valued while simultaneously improving an organization’s bottom line.

Will your startup need a COO? Chances are, the answer is yes -- it's just a matter of when.