From Our Community: Rules for Customer Service and More
In our community news and information roundup, we collect small business sources from across the Web. Here are some important links from the sites we’ve been following this week.
Have Clear Rules for Customer Service (Click Click)
There’s almost endless talk online, it seems, about time worn business adages like: “The customer is always right.” Here Joe McIntyre of the Click Click Blog addresses that policy by asking a simple question. Are we hurting our business and other customers by trying to meet unreasonable customer demands?
Consider the Lean Startup Path (Pinellas County SCORE)
If you’re creating a business plan from marketing research only, without talking to actual customers, you’re not following the lean startup plan. That may or may not be important to you. But one blogger from the Pinellas County, Fla. chapter of SCORE gives some reasons it should be.