Susan Sheahan

Unavailable

New Buffalo, MI

Languages:English, French

How I can help you

PROFESSIONAL SUMMARY
Innovative and progressive club management expert within both large city and country club operations.  Able to address multiple strategic initiatives and to identify and implement key performance objectives. Specialization in project management and building profitable food & beverage operations. Experienced fiscal performer who can achieve high levels of membership satisfaction while providing a creative, enjoyable, and professional work atmosphere.

SCORE, Northwest Indiana Chapter, SBA ; 05/2014 - Chair
Certified Consultant; Advanced Business Mentor

C4C CONSULTING FOR CLUBS - Service Academy Trainer

* Union League Club of Chicago, Chicago, Illinois
Director of Food & Beverage
Premier City Club in downtown Chicago with $26M in gross revenues
Oversee entire F&B operation at Chicago's most highly respected city club
Outperformed budget and exceeded revenue goals
Increased Revenues to $10.2 million as of 2013
Routinely assist General Manager throughout other areas of the club, especially in marketing, maintenance and facility repairs
Planned and implemented capital improvements including kitchen improvements, exterior repairs and window replacement, interior design and furniture replacement
Foster culinary creativity and service excellence with Chefs and Managers resulting in the increased utilization and improved service on a consistent basis
Cultivated menus to include innovative, seasonal and traditional favorites
Elevated training and implemented employee recognition and orientation programs
Updated computer systems: online F&B reservations, streamlined inventory, purchasing and catering modules
Developed monthly promotions and menus for catering, dining rooms and member events
Visualized and successfully implemented enhancements in space utilization, marketing & social media
Achieved recognition as the #1 City Club in the nation in 2009 -2012, currently #1 City Club in the Midwest.

*Orchard Lake Country Club;Orchard Lake, Michigan 05/ 2001- 01/2008 General Manager/COO
Prestigious Private Club with exclusive membership, renowned golf course and outstanding facilities.
Achieved “Platinum club status, and recognized as a Top 100 Country Club in the Nation (2003 -2009)
Successfully adhered to operating budget of $8.6 million and capital budget of $1.2 million annually
Led website improvements, online reservation capabilities and visual enhancements
Directed membership recruitment programs to maintain 400 Stock Members
Construction Manager for $4.6 million clubhouse renovation completed on time and on budget without debt
Developed and Implemented plans for the reconstruction of the pool, pool house and tennis facilities.
Project Manager of golf course renovation projects, including irrigation, tee restoration and restrooms
Directed annual maintenance program for six clay tennis courts and platform tennis facilities
Maintained fleet of 24 sailboats and implemented reconstruction of docks and deck
Negotiated union contracts with H.E.R.E. Local #1

* Pine Lake Country Club- Assistant General Manager
Historic private golf club began as the Automobile Club of America's driving destination for the Detroit motoring elite.
Managed clubhouse operations of prestigious 100 year old club with 620 members
Expanded from $1.9 to $2.6 million food & beverage revenues; consistently exceeding annual projections
Development of all menus, promotions and social events; providing comprehensive event planning for Holidays, Special Events, Golf Outings, Social Activities, Member Weddings and Events.
Training and Hiring Staff of 165 employees, with expanded recognition and service awards programs
Editor and Communications Manager for all club publications, website updates and informational brochures

ADDITIONAL EXPERIENCE
Birmingham Athletic Club, Birmingham, Michigan General Manager / COO
Exclusive private athletic club with family-centric sports programs, and includes superior facilities for squash, tennis, swimming and platform tennis. Led capital improvements that expanded dining and banquet facilities.
The Village Club; Bloomfield Hills, Michigan -General Manager;
Private City Club with 1650 members, providing fine dining, educational programs and philanthropic opportunities through funding community and organizational programs.

PROFESSIONAL SERVICE AND ACCOMPLISHMENTS

Certification for Advanced Mentoring, Small Business Administration, SCORE Program 2014
Council Board Member for the Women's Business Center at Cornerstone Alliance 2014
Greater Chicago Club Managers Association: Scholarship Committee, National Student Conference 2010
Club Managers Association, Adviser and Program Instructor; Assistant Manager in Development Program 2007
Detroit Club Managers Association, President 2004-2005
Detroit Club Managers Association, Educational Chairman, Treasurer, Secretary, Vice President &
Recipient of National Excellence in Club Management Award. 2004

Industry Experience

Education

Bachelor of Arts/ Literature, Sciences Arts, Cum Laude;University of Michigan, Ann Arbor, MI
C.C.M., Club Managers Association of America, Certification: Michigan State University, East Lansing, MI;Recertified through 2015 ;
Business Management Institute IV
Cornell University, School of Hospitality
Business Management Institute V: Strategic Leadership;UNLV University of Nevada, Las Vegas, NV
Certified Chief Executive (CCE), Club Managers Association of America, April 2014

Communication methods

Email
In Person
Phone

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