How I can help you

30 years experience as Founder and CEO of highly succesfull retail establishment with multiple locations in the Delaware region. Lead employees to support retail outlet, instrument repair facilities, and Amazon and eCommerce sales. Supervise executive, financial, and human resource operations and teams, and manage relationships with external entities. Initiate projects and programs to expand and add services, improve operational efficiencies, identify cost savings, and drive revenues; oversee P L. Executive Leader with demonstrated success launching new businesses and marketing concepts. 30 years experience in founding and growing leading retail outlet. Outstanding communicator, with ability to establish positive relationships with customers, contracted staff, senior management, and community business leaders; train, mentor, and inspire employees. Create long-range plans and manage P L to deliver consistently positive bottom line results. Multi-Concept Marketing Sales Strategy Development: Skilled strategist with demonstrated success in establishing vision, introducing products, and pursuing critical objectives to improve market presence, sales metrics, and revenue outcomes; identify opportunities, develop new niches, and launch successful marketing and related operational programs. Multi-unit Regional Operational Excellence: Develop market and institute competitive strategies across multi-unit regions. Expert in growing operations while delivering continuous ‘best in class’ services; identify/introduce leading edge services and build brands; drive awareness of brand within local and regional community. Executive Management Leadership Strategy, Planning Execution Organizational Design / Development Financial Analysis, P L Management Customer Centric Vision Strategy New Business Development Revenue Goals / Growth Attainment Team Leadership Motivation Metrics / Performance Management Professional Experience Accent music, inc. | Wilmington, DE 1988 – Present Delawares Music Store - Guitars, keyboards, drums, band orchestra instruments, rentals, lessons, repairs, sheet music, and more. I founded Accent Music, Inc. in 1988 and in just 10 years achieved sales of over $4 million. Chief Executive Officer / Founder (2012 – Present) Financial Management: Prepare briefings for shareholder meetings, control operating and capital spending; implement cost saving strategies, and drive profitability – full responsibility for P L. Banking Relationships: Developed relationships and negotiated with local banks for services, discounts, etc. Approve/reject lines of credit and commercial, real estate, and personal loans; secured multiple loans since 1988. Musical Instrument Brand ‘Herche’ Launch: Launched instrument brand customized for needs of young adult learners. Elicited input from band directors and music teachers, developed specifications, and ordered samples from factories. Selected best production quality and introduced Herche brand in January 2017; sales are running at 156% of projected. Business Turnaround, 2012 to 2016: Redefined operating principles, vision, and mission, assessed all expense and profit centers, closed unproductive locations, lowered operating costs, initiated staffing changes, and identified/focused efforts on high profit inventory. As percentage of sales, new operational model returns greatest return per sf in 30 years. Band Equipment Leasing: Drafted initial agreements and oversee band instrument leasing program for children with average of 1000 payments per month. Teaching Program: Direct efforts to promote, maintain, and grow music teaching program. Currently support operations leasing practice rooms to 30 teachers with some 500 students. State of Delaware Contract, Public Schools, since 2012: Partnered with key State of Delaware personnel to develop agreement for school equipment; in 2012, secured contract in with State to supply equipment to all public schools. Revamped Instrument Repair Operations: Analyzed return on instrument repairs, established new attainable profit margins, and focused marketing resources to promote repair services; grew repair business by 30%. Competitive Strategy: Store Redesign: In strategic move to maintain competition as long as possible, negotiated with landlords and contractors to reduce footprint at retail location in direct competition with local box store. Employee Morale: Implement policies and acknowledgement programs driving employee retention above 90% over 10 years. Top Music Retailer: Attained ranking in “Top 200 Music Retailers in The Country” by The Music Trades from 1999 through 2015. Multi-Unit Manager / Chief Executive Officer / Founder (1998 - 2012) Supervised teams in 4 locations with up to 70 employees and faculty. Directed efforts to expand number of locations, launched eCommerce business, and opened special Rock instruction school. Engaged bank managers, established relationships, and managed all banking activities. Amazon / Facebook / Website eCommerce Sales: Launched website in 1998, Facebook landing site in 2006, and eCommerce marketing and sales in 2008. Currently have 11,000 followers on Facebook. AccentLive! RockSchool, 2010 - 2013: Conceived idea and launched AccentLive! RockSchool, allowing students to join supervised rock bands for a monthly fee. Grew program to 10 bands with students from 50 families, rehearsal rooms, and 100-seat theatre. Delivered yearly charitable event at the Queen Theatre in Wilmington to packed house. Financial Documents: Took charge of generating monthly financials, management reports, and board packages, reported and consolidated company financial performance, and created content for annual reports. Management Team Leadership: Partnered with company executives and managers to identify new vendors and business opportunities; adopted ideas and adapted concepts into viable programs and offerings. Advertising Communication Strategies: Devised optimal communications strategies to reach target audiences. Evaluated advertising and promotion programs for compatibility with public relations efforts; established effective relationships with media representatives.

Areas of Expertise

  • Accounting & Cash Flow
  • Business Plans / Startup Assistance
  • Human Resources
  • Marketing, Public Relations & Sales
  • Operations
  • Product Development & Manufacturing

Industry Experience

  • Arts, Entertainment, & Recreation
  • Finance & Insurance
  • Professional, Scientific, & Technical Services
  • Retail Trade

Stephen Harkey

Communication Methods

  • In Person
  • Phone