How I can help you
As a Management Consultant and Small Business Owner; I work in hospitals and clinical settings, advise businesses at locations across the US, provide business coaching and leadership training, and manage investments in hospitality, insurance, real estate, and financial services. I offer revenue cycle, sales, marketing, operations, financial, and labor management expertise.
I've held positions as Director, Vice President of Sales & Operations, Chief Operations Officer, Regional Director of Operations, Director of Operations, Regional Account Manager, and Sales Manager for mid to large organizations.
I have a history of improving cash flow for organizations. My analysis of the revenue cycle involves both a thorough analysis of the organizational workflow, as well as the existing financial systems and contracts. I will work directly with you to set quarterly and annual business goals and to build out systems and processes to enable financial success across all departments.
I am skilled in lean management. I’ve spent the last twenty years transforming service obstacles into workable solutions and benchmarking performance against key revenue cycle, operational, labor, and change management goals.
I have a passion for creating financially healthy outcomes through effective labor management practices and developing strong organizational leadership. I am a member of the Society for Human Resource Professionals and a Certified Mediator.
My favorite quote, “The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.” Thomas J. Peters guides every operation decision that I make.
I believe that the key to world-class service is through the three P’s; People, Process, & Product. My operational goals are delivering consistently high-quality products and services that exceed the client’s expectations while maintaining cost-effective operations, driving productivity, streamlining the process, providing consistent service delivery, and maintaining a contented and productive labor force.
I look forward to contributing to the development of the people, the process, and the product at your small business.
Areas of Expertise
- Business Finance & Accounting
- Business Strategy & Planning
- Supply Chain Management
- Business Operations
- Human Resources & Internal Communications
- Sales, Marketing & Public Relations
- Homeowner Services/Home Improvement
- Real Estate, Rental Services and Leasing
- Restaurants and Hospitality
- Technology and Web-Based Services
- Consulting, Research and Business Services
- Health Care and Life Services
Education and Associations
BA, Mount St. Mary’s University, CA
MCSE Microsoft Program, UCLA
Six Sigma Black Belt Certification
SHRM Senior Certified Professional (SHRM-SCP)
HFMA Certified Healthcare Financial Professional (CHFP)
NAHQ Certified Professional in Healthcare Quality (CPHQ)
MGMA Certified Medical Practice Executive (CMPE)
Healthcare Accreditation Certification (HACP)
ACLS, BLS, PALS, NRP, Fire Safety
Institute of Management Consultants (IMC)
Apartment Association of Greater Los Angeles (AAGLA)