How I can help you

 

 Spent over 25 years in management consulting to diverse industries in Operational and Quality Improvement

Management with strong emphasis on developing Key Performance Indicators (KPIs), which are the key measures that companies use to analyze and assess their performance

Customer Satisfaction Surveys used to understand the voice of the customer. What are the key attributes that make customers want to do business with you over your competition. Take your customer from being satisfied to being delighted.

Flowcharting/Analyzing Key Business Processes which can result in reducing bottlenecks, improving cycle times and reduce labor costs while making customers happy.

Develop Staffing Models which determine the number of people required to staff your operation based on some form of time standards. Staffing is both an art and a science. I can help you determine your staffing based on your current workload and when to add staffing as workload volumes increase.

 

Obtained Six Sigma Green Belt Quality Certification  from General Electric Management Training Center

 

Areas of Expertise
  • Supply Chain Management
  • Business Operations

Industry Experience
  • Banking, Financial Services and Insurance
  • Personal Services and Wellness
  • Manufacturing & Mining
  • Consulting, Research and Business Services
  • Retail and Wholesale Trade
  • Health Care and Life Services

Education

Bachelor of Science in Business Administration


Communication Methods

  • In Person
  • Phone