How I can help you
PROFESSIONAL EXPERIENCE AND RELATED SKILLS
ACCOUNT DIRECTOR (Service Manager) 2011 – 2014
ACCOUNT EXECUTIVE 2006 – 2011
PRODUCT MANAGER (ATM Hardware) 2005 – 2006
Fiserv, Portland, OR
- Recovered broken clients through effective Trusted Advisor and Customer Advocate ensuring the win for the customer and the Fiserv to secure Financial Institution business with combined assets over 3 billion dollars
- Responsible for $4M in annual SaaS solution revenue with a proven track record of executive presence by delivering to meet and exceed customer expectations
- Actively led cross-functional internal and external project managers through dotted line relationships to achieve results that consistently exceeded expectations on enterprise software implementations
- Recognized internationally with an Achievement Award in SaaS sales for exceeding established FinTech goals by 220% (Awards: Quota Buster and MBO Buster)
- Improved user experience and increased customer security by implementing new product standards and expanding the use of web tools
ASSOCIATE DIRECTOR OF DEVELOPMENT 2003 - 2004
Central Catholic High School, Portland OR
- Developed program, timeline and collateral to raise over $650,000 to support scholarships and programs
- Recruited, trained and managed over 200 volunteers to support the Annual Fund campaign
- Using strong organizational skills, created a comprehensive plan which improved communication, and streamlined processes with reductions in staffing expense and costs
ACCOUNT MANAGER (Vendor Manager) 2001 – 2002
E*TRADE, Portland, OR
- Created purchasing advocacy to reduce the number of vendors and improve financials, reducing $4MM in processing expenses and improved vendor response by 25% by renegotiating Service Level Agreements.
- As a creative and resourceful problem solver, corralled chaos by unifying team members in multiple states and across dozens of vendors to upgrade hardware in hundreds of client sites
- Organized, planned and managed office closure/transition project of over 85 positions and eight business departments across the USA on time with no interruption in sales and customer service
INTERNATIONAL ACCOUNT MANAGER 1998 – 2000
Dolphin Software, Portland, OR
VICE PRESIDENT and PRODUCT MANAGER 1987 - 1998
REGIONAL OPERATIONS OFFICER 1985 - 1987
U.S. BANK, Portland, OR
Areas of Expertise
- Business Strategy & Planning
- Business Operations
- Sales, Marketing & Public Relations
Education
University of Portland - Bachelor of Business Administration - Double Major: Management and Marketing
