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SCORE CERTIFIED MENTOR
2016 - Present

PROFESSIONAL EXPERIENCE AND RELATED SKILLS
ACCOUNT DIRECTOR (Service Manager) 2011 - 2014 ACCOUNT EXECUTIVE 2006 - 2011 PRODUCT MANAGER (ATM Hardware) 2005 - 2006 Fiserv, Portland, OR Recovered broken clients through effective Trusted Advisor and Customer Advocate ensuring the win for the customer and the Fiserv to secure Financial Institution business with combined assets over 3 billion dollars Responsible for $4M in annual SaaS solution revenue with a proven track record of executive presence by delivering to meet and exceed customer expectations
Actively led cross-functional internal and external project managers through dotted line relationships to achieve results that consistently exceeded expectations on enterprise software implementations Recognized internationally with an Achievement Award in SaaS sales for exceeding established FinTech goals by 220% (Awards: Quota Buster and MBO Buster)
Improved user experience and increased customer security by implementing new product standards and expanding the use of web tools

ASSOCIATE DIRECTOR OF DEVELOPMENT 2003 - 2004 Central Catholic High School, Portland OR
Developed program, timeline and collateral to raise over $650,000 to support scholarships and programs Recruited, trained and managed over 200 volunteers to support the Annual Fund campaign Using strong organizational skills, created a comprehensive plan which improved communication, and streamlined processes with reductions in staffing expense and costs

ACCOUNT MANAGER (Vendor Manager) 2001 - 2002 E*TRADE, Portland, OR Created purchasing advocacy to reduce the number of vendors and improve financials, reducing $4MM in processing expenses and improved vendor response by 25% by renegotiating Service Level Agreements. As a creative and resourceful problem solver, corralled chaos by unifying team members in multiple states and across dozens of vendors to upgrade hardware in hundreds of client sites
Organized, planned and managed office closure/transition project of over 85 positions and eight business departments across the USA on time with no interruption in sales and customer service

INTERNATIONAL ACCOUNT MANAGER 1998 - 2000
Dolphin Software, Portland, OR

VICE PRESIDENT and PRODUCT MANAGER 1987 - 1998 REGIONAL OPERATIONS OFFICER 1985 - 1987
U.S. BANK, Portland, OR