Mike Cebula

PROFESSIONAL EXPERIENCE AND RELATED SKILLS

ACCOUNT DIRECTOR (Service Manager)                                                                         2011 – 2014

ACCOUNT EXECUTIVE                                                                                                       2006 – 2011

PRODUCT MANAGER (ATM Hardware)                                                                            2005 – 2006

Fiserv, Portland, OR                                                                                                                        

• Recovered broken clients through effective Trusted Advisor and Customer Advocate ensuring the win for the customer and the Fiserv to secure Financial Institution business with combined assets over 3 billion dollars
• Responsible for $4M in annual SaaS solution revenue with a proven track record of executive presence by delivering to meet and exceed customer expectations
• Actively led cross-functional internal and external project managers through dotted line relationships to achieve results that consistently exceeded expectations on enterprise software implementations
• Recognized internationally with an Achievement Award in SaaS sales for exceeding established FinTech goals by 220% (Awards: Quota Buster and MBO Buster)
• Improved user experience and increased customer security by implementing new product standards and expanding the use of web tools

ASSOCIATE DIRECTOR OF DEVELOPMENT                                                                   2003 - 2004

Central Catholic High School, Portland OR

• Developed program, timeline and collateral to raise over $650,000 to support scholarships and programs 
• Recruited, trained and managed over 200 volunteers to support the Annual Fund campaign
• Using strong organizational skills, created a comprehensive plan which improved communication, and streamlined processes with reductions in staffing expense and costs

ACCOUNT MANAGER (Vendor Manager)                                                                         2001 – 2002               

E*TRADE, Portland, OR                                                                                                                                

• Created purchasing advocacy to reduce the number of vendors and improve financials, reducing $4MM in processing expenses and improved vendor response by 25% by renegotiating Service Level Agreements.
• As a creative and resourceful problem solver, corralled chaos by unifying team members in multiple states and across dozens of vendors to upgrade hardware in hundreds of client sites
• Organized, planned and managed office closure/transition project of over 85 positions and eight business departments across the USA on time with no interruption in sales and customer service

INTERNATIONAL ACCOUNT MANAGER                                                                          1998 – 2000

Dolphin Software, Portland, OR                

VICE PRESIDENT and PRODUCT MANAGER                                                                  1987 - 1998

REGIONAL OPERATIONS OFFICER                                                                                  1985 - 1987

U.S. BANK, Portland, OR