Countryman Business Consultants, Linn Creek & Eldon, MO January 2002 - Current
Technology Consultant & Implementation Liaison – Technology Sales & Business Improvement Initiatives. Ensure technology implementations meet or exceed proposed delivery specifications and customer satisfaction. This includes POS systems, debit & credit card terminals, ATM machines, and all other technical business solutions. www.CountrymanConsultants.com
Business Process Consultant and Project Manager - Cultivate and maintain relationships with potential clients to promote service and product offerings. Develop proposals, conduct presentations and finalized engagement contracts. Plan and deliver engagements, including the integration of industry best practices and appropriate business process controls, development of project timelines and allocation of project resources. Relieve or eliminate organizational issues while streamlining daily operations and controls. Provide multi-faceted business plans, including high-level financing and management tools to low-level process procedures and checklists.
Recent Accomplishments - Redesigned virtually all of a companies core business processes, integrated real-time business controls and management tracking measures to reduce cycle time by 87 days and annual process costs by $108,000. Designed and installed new corporate wide information collection, automated processing and Intranet access and management systems.
Holosofx Incorporated, El Segundo, CA April 2000 – December 2003
Business Analyst & Lead Project Consultant
Lead and managed consulting engagement project teams, communicated with internal and external stakeholders. Developed executive reports related to financial results and performance enhancement metrics. Notable clients include Southwestern Bell Corporation, Principal Financial Group, and CNA Insurance. This partnership was subsequently purchased by IBM Global Services in 2004.
Meridian Enterprises, Hazelwood, MO March 1999 - February 2000
Pricing Estimator & Quality Assurance Manager
Developed estimation process, coordinated issue and billing closures for all departments. Managed production requests, daily operations and supporting data collection and retention. Implemented corporate-wide quality assurance program to existing industry standards.
MasterCard International, St. Louis, MO November 1994 - February 1999
Internal IT Auditor
Completed all phases of the audit process (planning, testing and reporting). Audited large scale transaction processing system on Mainframes, Tandem and UNIX platforms. Identified and evaluated risks and their associated controls relative to specific business processes, business applications, data center operations and IT infrastructure. Assessed controls for change management process, including application design, development and implementation. Presented issues and new design proposals to CEO and staff. Prepared support & regulatory documentation.
Identified and resolved network, system and transaction processing problems. Monitored network systems and alarm calls to ensure proactive identification and resolution of problems or issues.