How I can help you

I am a coach, consultant, strategist, and instructor/trainer with a passion for making people--clients, colleagues, and the community at large--wildly successful! I do this primarily by helping businesses to keep their existing clients and grow retention revenue--both through a focus on the "forgotten funnel" of product adoption and customer success, retention, and advocacy. I consult with large enterprises to: - Create transformational experiences for their customers by building and leveraging content and experience teams - Enable those teams to deliver business impact through product adoption and customer success/retention/adoption - Develop content and experience leaders to achieve measurable business results And I help entrepreneurs and small businesses with expertise to create, market, and sell information products (courses, content-based memberships, workshops, etc.) online to scale their businesses and transform their customers through excellent product experiences. Recognized in 2018 by Relevance as one of the Top 25 Marketing Thought Leaders, in 2017 by [A] as one of the Top 25 Masters of Multichannel, and in 2016 by MindTouch as one of the Top 25 Content Strategy Influencers, I am a sought-after keynote speaker, author, and trainer with more than 35 years of experience, I am the author of numerous journal and magazine articles and two award-winning technical books, I am the Executive Editor of Intercom (the magazine of the Society for Technical Communication), and I host two podcasts: "After The Sale" and "Speaking of Tech Comm..." As curriculum designer and Program Chair for the UCSC Silicon Valley Extension certificate program in technical writing and communication, I inspire and enable technical content strategists, designers, and creators to build skills and capabilities for measurable business results in their organizations through my highly rated, content-focused, design and architecture, human factors, and usability courses.
Areas of Expertise
  • Business Plans / Startup Assistance
  • Customer Relations
  • Marketing, Public Relations & Sales
  • Non-Profit
  • Product Development & Manufacturing
  • Strategy & Planning
  • Technology

Industry Experience
  • Other Services (except public admin.)
  • Educational Services
  • Professional, Scientific, & Technical Services

Andrea Ames

Communication Methods

  • Email
  • In Person
  • Phone
  • Video