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Lunch'n Learn Series Business Fundamentals: Mastering Your Operations
Free SCORE Webinar Series
Series Overview

As a business owner, you wear many hats, starting with creating a product or service that resonates with your customers.  What about everything else? That’s where this series comes in.

Each month we deliver 4 workshops on a topic; from marketing to accounting, and everything in between.  Each 1-hour session has plenty of time to discuss your business challenges with the group.

P.S., You’ll get more out of it if you come to all four. We've even given you sign-ups below for all of them to make it easier.

This Month’s Module: Mastering Your Operations

Struggling to make progress with your business operations? Unsure how to elevate your success and achieve tangible results? Look no further! Discover the ultimate solution with our transformative workshop series, "Mastering Your Operations." Gain essential skills and strategies to turn your goals into reality - even the ones you never seem to get to - as well as successfully manage the business side of your business. Don't let operational challenges hold you back. Join us now and unlock the secrets to mastering your operations and propelling your business towards unprecedented growth. Take the first step towards success and secure your spot today!

All sessions will be conducted via Zoom.  Pre-registration is required to attend.

Nov 6th, Operations #1: Turning Goals Into Actions

Ready to turn your goals into actionable steps, driving real progress and achieving tangible results? Join our highly anticipated workshop on transforming goals into actions and unlock the strategies to move from intention to execution. 

Key takeaways:

  • Learn the art of setting compelling goals that align with your vision and aspirations.
  • Discover how to determine which projects will generate the highest impact and value.
  • How to get the work done when you don’t need a project plan.

Don't just dream it, do it! Sign up today and turn your goals into actionable steps for success.

Presenters:  Kathleen Thompson and Steve Mahoney


Nov 8th, Operations #2: Project Planning - A Path to Success

Are you tired of feeling overwhelmed and disorganized when it comes to managing complex projects? It's time to chart a clear path to success with this transformative workshop. 

Key takeaways:

  • Master the art of effective project planning, from defining project objectives to creating realistic timelines and milestones.
  • Gain insights into the essential tools and techniques for successful project execution, ensuring that you stay on track and deliver exceptional results.
  • Learn how to effectively communicate and collaborate with your team, fostering productivity and synergy throughout the project lifecycle.

It's time to turn your project management woes into triumphs. Join us now and discover the secrets to effective project planning that will set you on the path to extraordinary achievement. Secure your spot today and start paving your way to success!

Presenters: Jag Dalal, Steve Mahoney, and Kathleen Thompson


Nov 13th, Operations #3: Conquer the Important Work

Calling all professionals looking to level up their productivity game! Are you tired of constantly reacting to urgent tasks rather than focusing on what truly matters? Join our exclusive workshop on mastering work prioritization and learn the strategies to get the most important work done. Key takeaways:

  • Gain clarity on your work using the Eisenhower Method
  • Learn how to proactively accomplish what’s important, and not simply react to what’s urgent.
  • Discover proven techniques to eliminate distractions and work through roadblocks to completion.

Don't miss out on this opportunity to achieve your goals with strategic intent. Take control of your workday, prioritize what truly matters, and unlock your full potential. Sign up now and say goodbye to the never-ending cycle of urgency!

Presenters:  Kathleen Thompson and Steve Mahoney


Nov 15th, Operations #4: Managing the Business Side of Your Business

Are you the type of business owner who loves to sell to customers and create innovative products and services, but doesn’t like all that “back-office stuff?”  Well, you’re not alone.  Most business owners find these tasks tedious, but they are very important.  Paying the bills, responding to customers and vendors, taking inventory, staying on top of sales tax returns, working with your accountant, business attorney, and insurance agent are all important aspects of running a business.  They might not be why you started your business, but if you don’t manage them correctly, you may not stay in business long.  This webinar will give you a list of the important tasks to stay on top of, as well as tips to manage them efficiently, so they won’t get in the way of doing what you love to do most.

Key takeaways:

  • Get a list of key back-office functions of running a business
  • Tips for managing these tasks efficiently
  • Share your best practices with other business owners

Don’t miss this opportunity to learn how to keep on top of the back-office functions that every business owner must master to be successful

Presenters: Steve Mahoney and Kathleen Thompson


Headshot of Kathleen Thompson
Presenter: Kathleen Thompson

Kathleen Thompson is a professionally trained singer and public speaker. She gained experience leading through change and communicating in difficult situations with 7 mergers and acquisitions while working in finance and technology.  Kathleen now writes and produces her own music. She’s been a Score volunteer for 5 years. Kathleen also coaches people to develop their story and voice so that what others hear is what they intended to say. Her unique blend of story crafting and voice techniques help you not only tell a better story, but also tell a story better.  You can find her at

Find Her Here
Presenter: Steve Mahoney

Steve Mahoney is a certified mentor with SCORE Greater Hartford. He has over twenty years of experience in financial planning, budgeting, financial analysis, strategic planning, accounting and auditing. He has experience with large and small organizations, working across multiple disciplines including Finance, Legal, HR, Communications, and Business Operations.

LinkedIn Profile
Jag Dalal
Presenter: Jag Dalal

Jagdish Dalal is an internationally known speaker and author on management, strategies, and technology. Jag is viewed as a “futurist” who aims to thrive and survive in the changing world. His series of lectures on outsourcing and the future of business have been recognized as “pushing the envelope” in strategic thinking while providing a practical framework for businesses and professionals. In his presentations, he draws on his experience of over four decades of senior corporate executive positions with Fortune 100 companies and a partnership with PwC. He has been invited by organizations and governments of over 20 countries and businesses to present to their customers. He has been quoted and referenced by leading news organizations globally – WSJ©, New York Times©, TIME©, NPR, and CBS. He was inducted into the Outsourcing Leadership Hall of Fame in 2014. You can find Jag at

Find Him Here
712 H St NE PMB 98848
Washington, DC 20002
(800) 634-0245

Copyright © 2024 SCORE Association,

Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

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