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MySBA: Transforming the Way the SBA Serves Small Business Owners
A 2024 National Small Business Week Virtual Summit Webinar
Recorded Webinar (online)
MySBA: Transforming the way the SBA serves small business owners
Duration: 1 Hour Language: English View webinar Viewing this webinar requires some basic information. This data is only used within SCORE and will not be distributed to any third parties.
About the event

The SBA is on a mission to deliver a more positive customer experience for the nation’s 33 million small business owners and aspiring entrepreneurs. An agency-wide team is dedicated to better understanding your expectations and ensuring the agency designs and delivers what you need by involving small business owners in program and service improvements and using technology to power outstanding experiences.

SBA’s initial focus has been on using technology via personalized digital experiences that simplify doing business with the agency. In 2023, the SBA launched two new online platforms under the MySBA banner: one for an owner to apply for and verify veteran and service-disabled veteran business certification and another for those who received pandemic aid and have SBA-backed loans, providing transparency on processing, account details and communication. These MySBA digital experiences have continued – and will continue – to evolve with better access and usability and new enhancements in response to customer feedback and expressed needs.

Join this session to learn how the SBA is working to understand customers’ needs, sharing insights, and testing new approaches to deliver for you as it evolves to the agency of the future.

Cosponsorship Authorization # 24-1-C. SBA’s participation in this Cosponsored Activity is not an endorsement of the views, opinions, products or services of any Cosponsor or other person or entity. All SBA programs and services are extended to the public on a nondiscriminatory basis.


U.S. Small Business Administration (SBA)

As a resource partner of the U.S. Small Business Administration (SBA), SCORE has helped more than 17 million entrepreneurs through mentoring, workshops and educational resources since 1964.  

U.S. Small Business Administration (SBA)
About the presenters
Andrea Roebker - Director of Communications SBA’s Customer Experience Initiative
Andrea Roebker
As the director of communications for the U.S. Small Business Administration's dedicated customer experience initiative, Andrea is an advisor steering the SBA toward customer-centric excellence.
Read Andrea's full bio
712 H St NE PMB 98848
Washington, DC 20002

Copyright © 2024 SCORE Association,

Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

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