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Hug Your Haters - How to Embrace Complaints & Keep Your Customers
Recorded Webinar
Duration: 1 Hour Language: English View webinar Viewing this webinar requires some basic information. This data is only used within SCORE and will not be distributed to any third parties.
About the event

Haters aren’t your problem … ignoring them is.  If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints.

You’ll learn:

  • Why and where your customers complain
  • How to turn customer service into a marketing advantage
  • And more



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About the presenters
Jay Baer
Jay Baer, a Certified Speaking Professional, has given hundreds of insightful, humorous presentations world-wide to audiences as large as 15,000. He is a renowned business strategist, a New York Times best-selling author of five books and an advisor to more than 700 companies since 1994.
Read Jay's full bio
Create a Winning Customer Experience
Learn about customer experience, why it's important to your small business and how journey mapping can help you create a positive customer experience
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