Customer Relations Resources

Corporate Social Responsibility (CSR) programs are more popular as companies try to build brands. Does this make sense for your business?

SCORE’s latest infographic, sponsored by Kimco Realty, examines the power of small retailers who not only compete against the big stores, but win. Read more

Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.

How can you foster that trust, especially as your business grows? Your business communication practices will need to be able to speak on your behalf.

To sharpen your focus on what customers want – and if you’re delivering on it – put your company under the microscope with these four analytical tools.

Here are a few ways the savviest local businesses use their size and agility to beat the big brand names.

On March 14, 2017, the Consumer Review Fairness Act (CRFA) took effect, laying out new rules for both businesses and consumers. Learn what it means for you.

Your retail return policy can have a big effect on your customer satisfaction and your store's profitability. Learn best ideas for your retail return policy. Read more

In today’s competitive business environment, clear and concise writing is a must for financial success. Here are some simple steps to be a clearer communicator.

A client hasn't paid an outstanding invoice, even after you've sent reminder after reminder. What can you do? Here are 8 options when clients refuse to pay you.

Instead of telling the customer what’s so great about your product or service, learn how to effectively explain what’s in it for them.

Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.