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How to Handle Angry Customers: Turning Detractors into Promoters
Learn four ways to turn the negative customer encounters into positive ones to maintain your company’s reputation.
Keys to Providing a Great Customer Experience
Rieva Lesonsky asked business leaders their insights about how small businesses can meet and beat customer expectations.
The Best Solutions for Handling Customer Complaints
Here are some tips to help you handle customer complaints. Hopefully, they can help you resolve an issue that leaves both you and the customer happy.
Are Small Businesses Still Popular with Americans?
SCORE’s latest infographic, sponsored by Nav, discusses how much Americans still value small businesses and how they show their appreciation for them.
Infographic: How Do Americans Support Small Businesses?
You might think that Amazon and big box stores have pushed small businesses out of consumers’ minds, but that is not the case as our latest infographic shows. Read more
The Value of Communication When Starting Your Business & Beyond
Discover the value of communication and how to use it effectively to improve customer service, client relationships and sales. Read more
How to Set Up Groupon Offers for Your Small Business
Coupons are a powerful way to bring in new customers, especially through a service like Groupon. But small businesses must use Groupon with caution. Read why.
Planning a Customer or Team Event? Try Icebreaker Activities
Often what makes an event a “success” are the softer issues or how participants “feel” after the event.
Small Retailers: Smart Ways to Stay Competitive
This month’s infographic, “Small Retailers Can Compete and Win,” focuses on how small retail businesses stay competitive against the big brand stores.
Why Is Your Company’s Online Reputation So Important?
Not only do great reviews help give consumers trust in your business, but reviews can also help you rank higher on the search engines. Here are some common questions and answers about online reviews.
How Can You Protect Your Customers?
Small businesses are challenged to gain and retain the trust of their customers. Are you thinking and acting in the interest of your customer?
Corporate Social Responsibility is on the Rise. Is it Right for Your Small Business?
Corporate Social Responsibility (CSR) programs are more popular as companies try to build brands. Does this make sense for your business?