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E-commerce Returns Management
Online Course
Image with the word Return Policy and key words involving product returns
Take the course
About the course

By the end of this module, you will be able to:

  • Explain the typical reasons for product returns and how to mitigate or handle each case
  • Explain the various costs that might be incurred for processing returns
  • List the strategies that can help reduce costs and improve the returns process
  • List the key factors to be considered for auditing the returns process
  • List the key qualities of a good return policy
  • List the techniques that can help ensure proper packaging
1165 Herndon Parkway, Suite 100
Herndon, VA 20170

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Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

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