Original text

By the end of this module, you will be able to:

• Explain the typical reasons for product returns and how to mitigate or handle each case
• Explain the various costs that might be incurred for processing returns
• List the strategies that can help reduce costs and improve the returns process
• List the key factors to be considered for auditing the returns process
• List the key qualities of a good return policy
• List the techniques that can help ensure proper packaging