Original text

Contribute a better translation

Translate

E-commerce Customer Experience and Service

Online Course

Man and woman walking down street using a phone to provide customer feedback

Take the course

About the course

By the end of this module, you will be able to:

Recognize effective customer service
Build an effective pre-purchase, purchase, and post-purchase experience for customers
Design the ideal user experience (UX)
Develop an effective customer service policy
Handle customer complaints

SHARE THIS COURSE

CONNECT

1165 Herndon Parkway, Suite 100

}

Herndon, VA 20170

1-800-634-0245

Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

In partnership with