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E-commerce Customer Experience and Service
Online Course
Man and woman walking down street using a phone to provide customer feedback
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About the course

By the end of this module, you will be able to: 

  • Recognize effective customer service
  • Build an effective pre-purchase, purchase, and post-purchase experience for customers
  • Design the ideal user experience (UX)
  • Develop an effective customer service policy
  • Handle customer complaints
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1165 Herndon Parkway, Suite 100
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Herndon, VA 20170
1-800-634-0245

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Funded, in part, through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.

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