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Jay Baer, CSP is an experienced pro, having given hundreds of insightful, humorous presentations world-wide to audiences as large as 15,000, and a Certified Speaking Professional (CSP). A renowned business strategist, a popular emcee and event host, a New York Times best-selling author of five books and an advisor to more than 700 companies since 1994, including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500.  An entrepreneurial success story, having started five multi-million dollar businesses from scratch Founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service A media brand.

Jay’s Convince & Convert Media division runs the world’s #1 content marketing blog, multiple podcasts, and many other education resources for business owners and executives An active venture capitalist and technology advisor, as well as an avid tequila collector The world’s most retweeted person by digital marketers The world’s #2 most retweeted person by B2B marketers A go-to source for the press including NPR, USA Today, Time, Real Simple, CBC and many more Host of the popular Social Pros podcast, named the best marketing podcast in the 2015 Content Marketing Awards

Hug Your Haters - How to Embrace Complaints & Keep Your Customers
This session explains how to manage customer complaints and how to turn customer service into a marketing advantage.
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How to Turn Your Customers into Volunteer Marketers
Word of mouth generates as much as 50% of all purchases. Jay Baer presents a simple and precise framework for word-of-mouth
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1165 Herndon Parkway, Suite 100
Herndon, VA 20170

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