TranslateDee Hawkins is the founder and CEO of A Better Answer Call Centers. She has been the recipient of the Great Women of Texas award, several industry quality awards for each of her three office locations, and recently was honored with the ATSI Hall of Fame Award for her lifetime commitment and leadership in the call center industry. Dee is currently writing a book about working in telecommunications and can often be found tending to her garden and fruit trees with her poodle, Star.
Here are some tips to help you handle customer complaints. Hopefully, they can help you resolve an issue that leaves both you and
