Sort By:
In the SCORE Small Business Success Podcast: Quality as a Marketing Tool, Bob Theis, a SCORE mentor, explains how focusing on high quality helped grow sales for his company from $2 million to over $32 million. Bob is the former CEO and chairman of J.R. Clancy Incorporated, a leading
Many companies claim to provide outstanding product and service. But the client’s perception is the ultimate truth. By 2020, Customer Experience (CX) is projected to become the #1 brand differentiator, over price and product, according to the Customers 2020 Report.   Consumers are
How to Create a Service Culture A great many business owners talk about the importance of customer service. But few have actually succeeded in building a business that’s truly serviced oriented. 
How to Deal with Discount and Freebie Demands Here are two words that customers love to hear: “free” and “discount.” But for a small business, those words can be dangerous. 
Fixing Service Slipups Can Save Your Business Maybe it’s just me, but several times this past week I’ve been frustrated by annoying lapses in service at businesses I frequent often. I was overcharged and promised a quick fix that never happened. I came to pick up an order and waited forever while the clerk helped someone else who
I recently spent a weekend in a small, charming community that relies on tourism and farming as its main industries. It’s the nature of this type of place that most of the businesses are independently owned small shops. Since I always love patronizing small businesses (not to mention
If your business has an online presence, you are probably already looking at many analytics tools to capture user behavior and data. Data analytics like Google Analytics, heat maps for web pages, A/B tests to try out different landing pages, tools for looking more closely at visitor flows and
How to Monitor and Respond to Reviews of Your Bar or Restaurant Learn the best ways to monitor and respond to online reviews of your bar or restaurant.
How to Cope with 6 Types of Tough Clients Depending on your industry, hard-to-deal-with clients or customers are common for many small businesses. They either seem indifferent, call at all hours or constantly question your judgment. The good news, says Andrew Sobel, a client relationship expert, is that rather than “firing”
  Could you possibly be confusing your prospects with business jargon? I’m sure you wouldn’t do it intentionally, but if you don’t pay close attention you might still be doing it. For example, just the other day I got an email asking me if I’d be interested in

Get Free Business Advice Now Via Email

Type in what your business concern or need is, then choose the SCORE mentor that best meets that need