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News flash! 81 percent of consumers think small business delivers better service than big businesses do. That’s the findings from the 2011 Global Customer Service Barometer by American Express Open. To translate that into dollars, 7 in 10 Americans are willing to spend an average of 13%
So often today when we read about small business success, the focus is on social media, websites, mobile marketing—you know, trendy technology. And yes, those things do matter to your business, and you should be using them. But there’s something else you can’t forget: the human
La guía de 60 segundos para manejar clientes molestos  Tener respeto por tus clientes te garantizará su fe y fidelidad tanto a ti como a tu negocio. Los estudios demuestran que es nueve veces más difícil atraer a un cliente nuevo que mantener a uno existente, así que es crítico mantener felices a tus clientes.
La guía de 60 segundos para establecer un excelente servicio al cliente De vez en cuando da gusto sentarse a observar como has estado manejando tu negocio. ¿Sigue el software de contabilidad siendo el mejor para el negocio? ¿Está el sistema telefónico supliendo tus necesidades? Y lo más importante, ¿estás concentr
Improving Your Customer Experience SCORE ExpertAnswers Pam Danziger, a retail consultant/author/speaker and the author of Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer Experience shares exclusive tips to improve the customer experience.
60-Second Guide to Managing Upset Customers In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers.
60 Second Guides: Managing Upset Customers Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and
60 Second Guides: Providing Great Customer Service In just 60-seconds, you’ll learn to establish a way to keep your customers loyal to you.
Ten Commandments of Great Customer Service Daniel Kehrer shares insightful tips on creating the best customer atmosphere for your small business.
Embracing negative comments makes you stronger No one likes to hear complaints. You invest sweat and spirit into your company, content and products. A bad review feels like a blow right to the gut. But rather than a punch, perhaps it is better to view a complaint as valuable training,

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