Sort By:
Networking has always been crucial to small business success, but the rise of social media has made it easier for small business owners to network without ever leaving the office. A new survey by small business community Manta found the vast majority (90 percent) of small business owners spend
So you’ve determined what area of your business could benefit from some actionable insights as well as crafted your perfect survey addressing this issue. Now you need to launch the survey and get your target audience to answer your questions, so you can make better business decisions
One of the more heart-warming stories to zoom around the Internet lately involves a young man, his dying grandmother, and a bowl of clam chowder from Panera Bread. It's a little story that offers big lessons about service, brands, and the human side of business — a story that
Seeking a meaningful way to spend a few spare minutes? Head on over to the TED website, which profiles some of the best thinkers and ideas out there right now. TED, if you’re not familiar, is a nonprofit devoted to ideas worth spreading. It hosts an annual conference that brings together
In a social world where opinions, reviews and comments can often make or break a new product, service, or business venture, it has become increasingly challenging for small business owners to “manage” their business reputation. But then again, understanding what your customers
Consumers may be feeling more confident about the economy, but that isn’t necessarily translating into spending more money. In fact, a new study by Empathica reported in MediaPost found that consumers plan to cut back on discretionary spending (although they will still spend on necessities
My first business smashed through all of the sales records in our industry. I’ll share with you our secret to success: I had a CRM (Customer Relationship Management System). It’s amazing how people open their wallets to buy your product or service when they feel like you are
A customer touchpoint is defined as any way that you “touch” a customer or potential customer during the entire relationship lifecycle with your business. While this may seem like just another term for internal customer service processes, it is actually much more. One of my
News flash! 81 percent of consumers think small business delivers better service than big businesses do. That’s the findings from the 2011 Global Customer Service Barometer by American Express Open. To translate that into dollars, 7 in 10 Americans are willing to spend an average of 13%
So often today when we read about small business success, the focus is on social media, websites, mobile marketing—you know, trendy technology. And yes, those things do matter to your business, and you should be using them. But there’s something else you can’t forget: the human

Get Free Business Advice Now Via Email

Type in what your business concern or need is, then choose the SCORE mentor that best meets that need