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Boosting Customer Loyalty with Big Data Are you paying attention to your existing customers? If not, you may want to reconsider your priorities: According to a new report, more than half of the annual revenue for 61 percent of small business owners comes from repeat buyers.
7 Credibility Busters for a Small Business For almost any small business, credibility is critical. If you aren’t credible, customers won’t trust in your ability to deliver a good product or service, and are more likely to take their business elsewhere. Lack of credibility also leads to a poor reputation, more complaints and
“It is an immutable law in business that words are words, explanations are explanations, promises are promises – but only performance is reality.” – Harold Geneen The world has always been filled with promises – some good and some bad. Friends and
Client Relationship Mastery™ is the solution to the problem, "How do I keep my clients for the long term?" Whether large or small, companies have similar client retention challenges. 80% of your future profits will come from just 20% of your existing customers. Are you doing all
10 Tips for Picking a Payment Processor These days, it’s easy for almost any small business to tap into the electronic payment system and accept credit and debit cards along with other types of e-payments. And there are plenty of payment processors competing for your business.
6 Ways to Be a Super Networker When it comes to networking, many business owners and entrepreneurs still seem to feel that more is better, and that simply collecting lots of business cards or LinkedIn contacts really means something. But that’s a superficial view of networking. 
The way your customers shop and buy has changed. Are you keeping up? Recently, I needed to get my carpets cleaned after going way too long without doing so. I went online to get in touch with the company I’d used several years ago, only to find out they no longer serve my area. Frustrated,
How to Create Customers who Really Care Achieving breakout success as a small business in today’s highly competitive and increasingly complex business world requires exceptional efforts to develop clients and customers who rave about your company, and are willing to tell others. Failing to delight customers is more than a shame
6 Ways to Use Social Media for Customer Service Customers – and, yes, that means YOUR customers, too – are spending more time on social media and mobile devices than ever before. As a result, small business owners are increasingly using social media as a way to not just communicate with customers, but to provide various forms of
If you use Facebook, Twitter or any of the multitudes of networking sites that exist online, then you know the power of social media. It can be a great tool for your small business – from spreading the word about your latest offer to corresponding with others in your industry. You may

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