Retail and Wholesale Trade

Dar's Dirty Dogs

Darlene Donatiello
My Location
3265 Canfield Road Suite B
Cornersburg OH 44511
United States
Year Company Formed
How SCORE Helped

Darlene after 25 years of working in the corporate world fulfilled her dream of opening a pet grooming store on May 3rd 2014. SCORE assisted her by reviewing with her business start-up and validating her idea and approach.

Dar's Dirty Dogs is a new and unique place to bring your pet for Do-It-Yourself bathing. Bathing pets at home can be a difficult task, with plenty of mess and backache afterwards.

At Dar's Dirty Dogs, you'll find everything you need to Wash and Dry your pet in a safe and comfortable environment- and let us take care of the clean-up!

Dar's Dirty Dogs also offers full professional grooming services by appointment, and a variety of premium pet supplies.

Wonderstruck Artisan Market

My Location
3649 Canfield Rd Suite 3 (Route 62)
Canfield OH 44406
United States
How SCORE Helped

Wonderstruck Artisan Market & Classes is an artistic multimedia, multi department gift shop with art classes. They specialize in "Sip & Paint" classes, where you can bring in a beverage and will instruct customers step-by-step on how to paint their masterpiece! Their mission is to offer consumers handmade arts and creative crafts at an affordable cost. Their goal is to bring back originality in the consumers home, rather than mass produced products from a retail giant. Whether consumers are looking for a gift, expanding their own creativity in class, or decorating their living room, Wonderstruck is the place.
Wonderstruck has now expanded their business to open a cafe next door to their market.

Wonderstruck Artisan Market and Classes greatly credits the Youngstown SCORE team for helping to establish a business plan which was our key in early business planning. This greatly helped us to be set up for success!

Manjula Charles


Dallas, TX

Chapter: Dallas SCORE


How I can help you

11 year corporate retail career covering international sourcing, manufacturing, fabric, trim, product development and brand management.

Areas of expertise

Industry Experience


BFA in Fashion marketing</p>


Communication methods

Have you found success with mentoring from Manjula Charles? Share your story.

The Valley Marketplace

My Location
6121 South Ave
Boardman OH 44512
United States
How SCORE Helped

The Valley Marketplace is Ohio's first real farmers market featuring our area's Amish community, selling their homemade goods. There are over 20 vendors selling their products all under one roof of 27,000 square feet.

Ron and Marianne Cohen are a third generation family business that established a market in 1932 in Delaware County, Pennsylvania.

When Ron first came to SCORE to explain the concept of his market, the demographics of the area were discussed in order to make a good decision on the location for the business. During subsequent meetings, including several on-site. a variety of business topics were discussed over the next year.

In July of 2013, the Tuesday mentoring team toured the market with Ron and discussed market efforts and the soft opening planned for August and the grand opening in September.

The market, which has been opened for almost a year, has been widely accepted in the community.

Trendy Trousseau, LLC

"The past two year's yearly and monthly goals were researched and discussed to adequately advise and help me understand what to expect in the second half of 2013. The year was a huge success! The goals discussed and planned were almost dead on to what Trendy accomplished for the second half of 2013. 2014 is following suit by growing each month as planned and predicted. Trendy;s stylist program has expanded to four stylists and a second location has been added to the Canfield, Ohio area. I felt so blessed to have been able to work with such a great panel of men that helped me reach my goals and make my dream into a reality. I hope and pray that Trendy will keep growing in many different pathways and I will always thank SCORE for helping me have these opportunities."

Summer Wise
My Location
4040 East State Street
Hermitage PA 16148
United States
Year Company Formed
My Successes



How SCORE Helped

Trendy Trousseau was a small clothing business already established but at a cross roads of growth. It had sustained and maintained at a small level but needed to be nurtured to achieve the next level of success. Trendy always had a business plan and mission in place but needed guidance to understand the necessary steps to grow. SCORE helped Trendy put all the necessary steps in place to help in the growing process. This consisted of calculating monthly goals, purchasing of inventory and amounts of inventory to purchase to sustain seasonal goals.

Premier Hospitality Sourcing

Lindsay Graham
My Location
7143 State Road 54, #112
New Port Richey FL 34653
United States
Year Company Formed
How SCORE Helped

Richard Bonnet has supported us from the very first day.  From providing us with valuable insight with purchasing an existing business to starting one from scratch.  He evaluated our experiences and resources and made suggestions as to the type of business that would compliment our skill set and extensive network of clients.  He collaborated with us to develop a detailed business plan, develop a marketing plan, and reviewed business opportunities with prospective clients to determine the best approach to secure an opportunity to serve their needs.  From developing a thought into an actual business that generates revenue, he has been a driving force behind our firm's success.  We still have a lot of hard work ahead of us to get the business generating a steady cash flow with strong profit margins, but we have no doubt that Richard will be there to help out any way he can!!

We are grateful for SCORE finding and encouraging people like Richard Bonnet to help individuals pursue their entrepreneurial dreams.


Derek Howard


Linn Creek, MO


How I can help you


Countryman Business Consultants, Linn Creek & Eldon, MO   January 2002 - Current

Technology Consultant & Implementation Liaison – Technology Sales & Business Improvement Initiatives. Ensure technology implementations meet or exceed proposed delivery specifications and customer satisfaction.  This includes POS systems, debit & credit card terminals, ATM machines, and all other technical business solutions.


Business Process Consultant and Project Manager - Cultivate and maintain relationships with potential clients to promote service and product offerings.  Develop proposals, conduct presentations and finalized engagement contracts. Plan and deliver engagements, including the integration of industry best practices and appropriate business process controls, development of project timelines and allocation of project resources.  Relieve or eliminate organizational issues while streamlining daily operations and controls.  Provide multi-faceted business plans, including high-level financing and management tools to low-level process procedures and checklists.

Recent Accomplishments - Redesigned virtually all of a companies core business processes, integrated real-time business controls and management tracking measures to reduce cycle time by 87 days and annual process costs by $108,000.  Designed and installed new corporate wide information collection, automated processing and Intranet access and management systems. 


Holosofx Incorporated, El Segundo, CA   April 2000 – December 2003

Business Analyst & Lead Project Consultant

Lead and managed consulting engagement project teams, communicated with internal and external stakeholders.  Developed executive reports related to financial results and performance enhancement metrics.  Notable clients include Southwestern Bell Corporation, Principal Financial Group, and CNA Insurance.  This partnership was subsequently purchased by IBM Global Services in 2004.


Meridian Enterprises, Hazelwood, MO  March 1999 - February 2000

Pricing Estimator & Quality Assurance Manager

Developed estimation process, coordinated issue and billing closures for all departments.  Managed production requests, daily operations and supporting data collection and retention.  Implemented corporate-wide quality assurance program to existing industry standards.


MasterCard International, St. Louis, MO  November 1994 - February 1999

Internal IT Auditor

Completed all phases of the audit process (planning, testing and reporting).  Audited large scale transaction processing system on Mainframes, Tandem and UNIX platforms.  Identified and evaluated risks and their associated controls relative to specific business processes, business applications, data center operations and IT infrastructure.  Assessed controls for change management process, including application design, development and implementation.  Presented issues and new design proposals to CEO and staff.  Prepared support & regulatory documentation.

Network Administrator

Identified and resolved network, system and transaction processing problems.  Monitored network systems and alarm calls to ensure proactive identification and resolution of problems or issues.



MBA - Marketing and Accounting Saint Louis University - August 1993

BBA - Finance Southwest Missouri State University - May 1991

Areas of expertise

Industry Experience


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<p style="margin-left:-40.5pt;">
MBA - Marketing and Accounting Saint Louis University - August 1993</p>

<p style="margin-left:-40.5pt;">
BBA - Finance Southwest Missouri State University - May 1991</p>

Communication methods

Have you found success with mentoring from Derek Howard? Share your story.

Glenn Lichtman


Pikesville, MD


How I can help you


Pharmacist / Pharmacy Consultant with extensive experience working for a fortune 25 and successful entrepreneurial start up pharmacy staffing firm.   Proven abilities in Pharmacy employee development, pharmacy management, and leadership skills.

  • Operations Management
  • Process Improvement
  • Inventory Control
  • Policy & Procedural Development
  • Strategic Planning
  • Purchasing
  • Recruitment & Training
  • Marketing
  • Business Development


  • Maximizing Pharmacy Workflow
  • Minimizing Purchasing Costs
  • Motivating Pharmacy Employees to Incite Maximum Performance
  • Evaluation of Opportunities to Increase Prescription Volume
  • Installation of Cash Control Procedures
  • Strategies to increase Prescription Reimbursement and Overall Pharmacy Revenues
  • Redesign and Update of OTC Inventory to Increase Revenues
  • Increase Inventory Turns



AMERISOURCEBERGEN Corporation, Wayne, PA                                                      2002 - 2014


Vice President of Pharmacy Staffing Operations, Nationwide

Managing Consultant Ambulatory Pharmacies


Developed and implemented Pharmacy Staffing policies, procedures and protocols including sales and recruiting marketing strategies, sales techniques and pricing structures for all internal and external customers. 


  • Designed pricing structure that resulted in exclusive contracts with large GPO’s and National Pharmacy Chains.
  • Established procedures to standardize nationwide office policies and procedures.
    • Led to reduced individual location operating expenses.
  • Created and implemented sales techniques.
  • Designed recruiting platform and procedures.
    • Increased client fill rate from 80% to 95%.
  • Increased recruiting standards
    • Resulted in a 97% client satisfaction rate.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.



Oversaw the development of new Health System based Ambulatory Pharmacies from inception to opening. 


  • Hired Pharmacy Directors and support staff
  • Coached Directors on day to day operations, staff evaluation and development, revenue driving activities, differentiators to make the pharmacy one of choice for patients.
  • Developed policies and procedures
  • Integrated efficient optimum work flows for each individual location
  • Developed and maintained pricing structures and product selection.
  • Formulated methodologies for increasing prescription capture from Health System employees driving down insurance cost for the facility.
  •  Created discharge patient script capture model to decrease expensive readmit rates.
  • Introduced and marketed specialty medication model increasing pharmacy margins.



PHARMASTAT INC.   Baltimore Maryland                                                                  1988 - 2002

Founder and COO

Developed a regional pharmacy staffing resource for all practice settings.  Provided pharmacy employees on a temp, temp to hire, and direct hire basis.


  • Interviewed and hired all pharmacists and pharmacy personnel.
  • Established billing and pay rates to ensure a competitive bill structure with a significant profit margin.
  • Designed and distributed innovative marketing materials.
  • Expanded company from Baltimore based to entire Mid-Atlantic region.
  • Developed a consulting product to assist future pharmacy owners/operators from idea to operating pharmacy.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.
  • Sold company to AmerisourceBergen November 2002 to enhance PHS Consulting Division.
    • Opened 5 additional regional staffing offices for AmerisourceBergen

Areas of expertise

Industry Experience


Howard University

Washington DC

1976 -  1980

BS Pharmacy

Communication methods

Have you found success with mentoring from Glenn Lichtman? Share your story.

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