Retail and Wholesale Trade

Trendy Trousseau, LLC

"The past two year's yearly and monthly goals were researched and discussed to adequately advise and help me understand what to expect in the second half of 2013. The year was a huge success! The goals discussed and planned were almost dead on to what Trendy accomplished for the second half of 2013. 2014 is following suit by growing each month as planned and predicted. Trendy;s stylist program has expanded to four stylists and a second location has been added to the Canfield, Ohio area. I felt so blessed to have been able to work with such a great panel of men that helped me reach my goals and make my dream into a reality. I hope and pray that Trendy will keep growing in many different pathways and I will always thank SCORE for helping me have these opportunities."

Summer Wise
My Location
4040 East State Street
Hermitage PA 16148
United States
Year Company Formed
My Successes



How SCORE Helped

Trendy Trousseau was a small clothing business already established but at a cross roads of growth. It had sustained and maintained at a small level but needed to be nurtured to achieve the next level of success. Trendy always had a business plan and mission in place but needed guidance to understand the necessary steps to grow. SCORE helped Trendy put all the necessary steps in place to help in the growing process. This consisted of calculating monthly goals, purchasing of inventory and amounts of inventory to purchase to sustain seasonal goals.

Premier Hospitality Sourcing

Lindsay Graham
My Location
7143 State Road 54, #112
New Port Richey FL 34653
United States
Year Company Formed
How SCORE Helped

Richard Bonnet has supported us from the very first day.  From providing us with valuable insight with purchasing an existing business to starting one from scratch.  He evaluated our experiences and resources and made suggestions as to the type of business that would compliment our skill set and extensive network of clients.  He collaborated with us to develop a detailed business plan, develop a marketing plan, and reviewed business opportunities with prospective clients to determine the best approach to secure an opportunity to serve their needs.  From developing a thought into an actual business that generates revenue, he has been a driving force behind our firm's success.  We still have a lot of hard work ahead of us to get the business generating a steady cash flow with strong profit margins, but we have no doubt that Richard will be there to help out any way he can!!

We are grateful for SCORE finding and encouraging people like Richard Bonnet to help individuals pursue their entrepreneurial dreams.


Derek Howard

Derek Howard

Current City: Linn Creek, MO


Countryman Business Consultants, Linn Creek & Eldon, MO   January 2002 - Current

Technology Consultant & Implementation Liaison – Technology Sales & Business Improvement Initiatives. Ensure technology implementations meet or exceed proposed delivery specifications and customer satisfaction.  This includes POS systems, debit & credit card terminals, ATM machines, and all other technical business solutions.


Business Process Consultant and Project Manager - Cultivate and maintain relationships with potential clients to promote service and product offerings.  Develop proposals, conduct presentations and finalized engagement contracts. Plan and deliver engagements, including the integration of industry best practices and appropriate business process controls, development of project timelines and allocation of project resources.  Relieve or eliminate organizational issues while streamlining daily operations and controls.  Provide multi-faceted business plans, including high-level financing and management tools to low-level process procedures and checklists.

Recent Accomplishments - Redesigned virtually all of a companies core business processes, integrated real-time business controls and management tracking measures to reduce cycle time by 87 days and annual process costs by $108,000.  Designed and installed new corporate wide information collection, automated processing and Intranet access and management systems. 


Holosofx Incorporated, El Segundo, CA   April 2000 – December 2003

Business Analyst & Lead Project Consultant

Lead and managed consulting engagement project teams, communicated with internal and external stakeholders.  Developed executive reports related to financial results and performance enhancement metrics.  Notable clients include Southwestern Bell Corporation, Principal Financial Group, and CNA Insurance.  This partnership was subsequently purchased by IBM Global Services in 2004.


Meridian Enterprises, Hazelwood, MO  March 1999 - February 2000

Pricing Estimator & Quality Assurance Manager

Developed estimation process, coordinated issue and billing closures for all departments.  Managed production requests, daily operations and supporting data collection and retention.  Implemented corporate-wide quality assurance program to existing industry standards.


MasterCard International, St. Louis, MO  November 1994 - February 1999

Internal IT Auditor

Completed all phases of the audit process (planning, testing and reporting).  Audited large scale transaction processing system on Mainframes, Tandem and UNIX platforms.  Identified and evaluated risks and their associated controls relative to specific business processes, business applications, data center operations and IT infrastructure.  Assessed controls for change management process, including application design, development and implementation.  Presented issues and new design proposals to CEO and staff.  Prepared support & regulatory documentation.

Network Administrator

Identified and resolved network, system and transaction processing problems.  Monitored network systems and alarm calls to ensure proactive identification and resolution of problems or issues.



MBA - Marketing and Accounting Saint Louis University - August 1993

BBA - Finance Southwest Missouri State University - May 1991



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MBA - Marketing and Accounting Saint Louis University - August 1993</p>

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BBA - Finance Southwest Missouri State University - May 1991</p>

Glenn Lichtman

Glenn Lichtman

Current City: Pikesville, MD


Pharmacist / Pharmacy Consultant with extensive experience working for a fortune 25 and successful entrepreneurial start up pharmacy staffing firm.   Proven abilities in Pharmacy employee development, pharmacy management, and leadership skills.

  • Operations Management
  • Process Improvement
  • Inventory Control
  • Policy & Procedural Development
  • Strategic Planning
  • Purchasing
  • Recruitment & Training
  • Marketing
  • Business Development


  • Maximizing Pharmacy Workflow
  • Minimizing Purchasing Costs
  • Motivating Pharmacy Employees to Incite Maximum Performance
  • Evaluation of Opportunities to Increase Prescription Volume
  • Installation of Cash Control Procedures
  • Strategies to increase Prescription Reimbursement and Overall Pharmacy Revenues
  • Redesign and Update of OTC Inventory to Increase Revenues
  • Increase Inventory Turns



AMERISOURCEBERGEN Corporation, Wayne, PA                                                      2002 - 2014


Vice President of Pharmacy Staffing Operations, Nationwide

Managing Consultant Ambulatory Pharmacies


Developed and implemented Pharmacy Staffing policies, procedures and protocols including sales and recruiting marketing strategies, sales techniques and pricing structures for all internal and external customers. 


  • Designed pricing structure that resulted in exclusive contracts with large GPO’s and National Pharmacy Chains.
  • Established procedures to standardize nationwide office policies and procedures.
    • Led to reduced individual location operating expenses.
  • Created and implemented sales techniques.
  • Designed recruiting platform and procedures.
    • Increased client fill rate from 80% to 95%.
  • Increased recruiting standards
    • Resulted in a 97% client satisfaction rate.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.



Oversaw the development of new Health System based Ambulatory Pharmacies from inception to opening. 


  • Hired Pharmacy Directors and support staff
  • Coached Directors on day to day operations, staff evaluation and development, revenue driving activities, differentiators to make the pharmacy one of choice for patients.
  • Developed policies and procedures
  • Integrated efficient optimum work flows for each individual location
  • Developed and maintained pricing structures and product selection.
  • Formulated methodologies for increasing prescription capture from Health System employees driving down insurance cost for the facility.
  •  Created discharge patient script capture model to decrease expensive readmit rates.
  • Introduced and marketed specialty medication model increasing pharmacy margins.



PHARMASTAT INC.   Baltimore Maryland                                                                  1988 - 2002

Founder and COO

Developed a regional pharmacy staffing resource for all practice settings.  Provided pharmacy employees on a temp, temp to hire, and direct hire basis.


  • Interviewed and hired all pharmacists and pharmacy personnel.
  • Established billing and pay rates to ensure a competitive bill structure with a significant profit margin.
  • Designed and distributed innovative marketing materials.
  • Expanded company from Baltimore based to entire Mid-Atlantic region.
  • Developed a consulting product to assist future pharmacy owners/operators from idea to operating pharmacy.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.
  • Sold company to AmerisourceBergen November 2002 to enhance PHS Consulting Division.
    • Opened 5 additional regional staffing offices for AmerisourceBergen



Howard University

Washington DC

1976 -  1980

BS Pharmacy

Small Business Loans - Slides - Citizens Bank

Buying or Selling a Business Slides

Jacquelyn Anderson

Photo Jackie Anderson

Jacquelyn Anderson

Current City: Traverse City, MI
  • Effective team leader and member: organized, dependable, productive, and a creative problem solver
  • Proven track record in development, design and facilitation of university-level courses and degree programs
  • Expertise in marketing, communications and promotion, based on 30-year professional career 



Michigan State University                                                MBA, Marketing Concentration

                                                                                     BA, Business Administration

University of Maryland                                                    DBA, Management (coursework)

Matt Fuller

Steven Pierce

Steven Pierce

Current City: Seattle, WA

40 year career in the hospitality industry. Leadership positions in Restaurant and Hotel chains of various size.



Auburn University BS Finance

Developing a plan for a new business (or even for an exiting one) can be a messy process.  There are many things to consider and often the process of developing the plan involves juggling lots of ideas and pieces of the plan.  This template is intended to help an entrepreneur organize all of the many ideas. One way to do it is to write each question on a sheet of paper and then spread the sheets out on the kitchen table.  Then as ideas come up or answers are found, write them on the appropriate sheet.  After while, as the sheets fill up, you will start seeing the best path for the organization. 

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