Restaurants and Hospitality

Derek Howard

Derek Howard

Current City: Linn Creek, MO


Countryman Business Consultants, Linn Creek & Eldon, MO   January 2002 - Current

Technology Consultant & Implementation Liaison – Technology Sales & Business Improvement Initiatives. Ensure technology implementations meet or exceed proposed delivery specifications and customer satisfaction.  This includes POS systems, debit & credit card terminals, ATM machines, and all other technical business solutions.


Business Process Consultant and Project Manager - Cultivate and maintain relationships with potential clients to promote service and product offerings.  Develop proposals, conduct presentations and finalized engagement contracts. Plan and deliver engagements, including the integration of industry best practices and appropriate business process controls, development of project timelines and allocation of project resources.  Relieve or eliminate organizational issues while streamlining daily operations and controls.  Provide multi-faceted business plans, including high-level financing and management tools to low-level process procedures and checklists.

Recent Accomplishments - Redesigned virtually all of a companies core business processes, integrated real-time business controls and management tracking measures to reduce cycle time by 87 days and annual process costs by $108,000.  Designed and installed new corporate wide information collection, automated processing and Intranet access and management systems. 


Holosofx Incorporated, El Segundo, CA   April 2000 – December 2003

Business Analyst & Lead Project Consultant

Lead and managed consulting engagement project teams, communicated with internal and external stakeholders.  Developed executive reports related to financial results and performance enhancement metrics.  Notable clients include Southwestern Bell Corporation, Principal Financial Group, and CNA Insurance.  This partnership was subsequently purchased by IBM Global Services in 2004.


Meridian Enterprises, Hazelwood, MO  March 1999 - February 2000

Pricing Estimator & Quality Assurance Manager

Developed estimation process, coordinated issue and billing closures for all departments.  Managed production requests, daily operations and supporting data collection and retention.  Implemented corporate-wide quality assurance program to existing industry standards.


MasterCard International, St. Louis, MO  November 1994 - February 1999

Internal IT Auditor

Completed all phases of the audit process (planning, testing and reporting).  Audited large scale transaction processing system on Mainframes, Tandem and UNIX platforms.  Identified and evaluated risks and their associated controls relative to specific business processes, business applications, data center operations and IT infrastructure.  Assessed controls for change management process, including application design, development and implementation.  Presented issues and new design proposals to CEO and staff.  Prepared support & regulatory documentation.

Network Administrator

Identified and resolved network, system and transaction processing problems.  Monitored network systems and alarm calls to ensure proactive identification and resolution of problems or issues.



MBA - Marketing and Accounting Saint Louis University - August 1993

BBA - Finance Southwest Missouri State University - May 1991



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MBA - Marketing and Accounting Saint Louis University - August 1993</p>

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BBA - Finance Southwest Missouri State University - May 1991</p>

Marc Garrison

Marc Garrison

Current City: Birmingham, MI
Chapter: Detroit SCORE

I have been in the food service business for 35 years. We ran a small wholesale meat company called Mark's Quality Meat's in Southwest Detroit. We were food purveyors and wholesalers to restaurants,bars and country clubs. We sold the business in 2010.



I have a fine art degree from Wayne State University with a concentration in painting and photography.

Small Business Loans - Slides - Citizens Bank

Buying or Selling a Business Slides

Steven Pierce

Steven Pierce

Current City: Seattle, WA

40 year career in the hospitality industry. Leadership positions in Restaurant and Hotel chains of various size.



Auburn University BS Finance

Beach 'n Yogurt

Ed Mulder
How SCORE Helped

Beach ‘N’ Yogurt's Ed Mulder - “I think what SCORE is doing is a great community service to all small businesses and entrepreneurs, this is what keeps America strong. I cannot thank you enough.”


Doc Burnsteins

Greg Steinberger
How SCORE Helped

Doc Burnstein’s Greg Steinberger -  “SCORE guided us as I opened my doors in 2003 and again as I expanded. The value of these experienced mentors is priceless”.

Robbie Grady

Robbie Grady

Current City: Hooksett, NH

Strong background in non-profit management with additional expertise in marketing, training and development, and project management.  Certified Downtown manager with over 15 years of experience in design, economic development, and promotion for both individual businesses and communities. Trained in information and referral services, career counseling and relocation assistance, with MS in Human Resources and Development.  Additional expertise in retail management, customer service, business communication, and building consensus. 



 MS, Human Resources Development, University of Central Texas, formerly American Technological University, Killeen, TX, 1987. BA, Asian Studies, Wheaton College, 1976. Certified Main Street Manager, National Trust for Historic Preservation, 2002

Workshop Poster Fall of 2014

          My beauty supply business has grown significantly in the short time we’ve been in 
business and I’m considering hiring an accountant. How do I find the right one?

          There are many responsibilities that come with being a small business owner, and everyone is critical to maintaining profitability and promoting growth. You can’t risk letting a deadline slip or overlook an administrative requirement, yet there are only so many hours in the
day to get things done.

About the Author

          This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 
70 current and former business executives available to provide free, confidential, one-on-one 
business mentoring and training workshops for area businesses. Call 603-666-7561 or visit for information on mentoring, upcoming workshops and volunteer 
opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. 
Small Business Administration.

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