Restaurants and Hospitality

Become a daily deal expert, and you’ll not only attract new customers, but also keep them coming back.

You’ve tested the waters of using a daily deal site like Groupon to market your bar or restaurant, and you know how powerful a tool it is to send new customers your way. Now it’s time to multiply that effect and become a daily deal pro. Try these tips to maximize the power of your daily deals.

The Peacock Room Succeeds By Using Advice From SCORE Mentor

Detroit was one of the areas hit hardest by the Great Recession. The auto industry that held the city together was hanging on by a thread. The town went from being one of the biggest in the nation to having a population less than Columbus, OH. Normally this wouldn’t be the backdrop for a SCORE Success Story, but that is exactly what happened when Rachel Lutz found SCORE. Rachel began meeting with SCORE mentors about her idea for a clothing accessory boutique after she opened the doors to the Peacock Room in late 2011. She then attended workshops on Business Plans and Financing. With advice from SCORE and help from friends & family, Rachel was able to turn the Peacock Room into a smashing success in 2012.

 
Owner/Founder
Rachel Lutz
My Location
15 E. Kirby #110
Detroit MI 48202
United States
Revenue
330,000
Employees
7
Year Company Formed
2011
My Successes

The biggest success for Rachel Lutz is becoming her own boss. She believed in herself and took the risk that her vision for a business would pay off. In less than a year she found that she was right. She found a building in mid-town Detroit and has been able to use her store front to turn a profit that was triple her original projections. By the end of her first year she is on track to do $330,000 in sales. As 2012 came to an end Rachel had already begun to expand into a neighboring space with a second store called, "Emerald". The new shop is a gift boutique that carries men's gifts, books, cards, etc. Both stores have become vital parts of the rebuilding mid-town Detroit community. She credits part of her success to working with her SCORE mentors, Henry Moses and Jim Muir. 

What's Great About My Mentor?

Henry Moses and Jim Muir, mentors from the SCORE Detroit chapter, met with Rachel Lutz after she opened the doors to the Peacock Room. Rachel was told about SCORE by a loan officer. A few weeks after opening her business she was face to face with her SCORE mentors, who helped her figure out the best ways to ensure a successful launch. She then began to attend the SCORE Business Plan and Financing workshops. Working with SCORE, Ms. Lutz was able to iron out the wrinkles in her plans for the Peacock Room. With the help of SCORE, she finds herself on the way to a profitable first year. One so success that she has already begun planning the expansion of the Peacock room into a building the size of the Nordstroms she used to work at. 

How SCORE Helped

Before starting the Peacock Room, Rachel Lutz worked for a luxury home store and Nordstroms. She had spent years working for others. Eventually Ms. Lutz decided to be her own boss. After starting her business, the first step to success was to find assistance by coming to SCORE. Rachel was directed to SCORE by a loan officer in her area. 

She met with Henry Moses and Jim Muir, then attended a SCORE workshop on Business Plans. Ms. Lutz wrote up a very good business plan and continued to update it as she went through the start-up process. Finally, while continuing to work with her mentors, she attended a SCORE workshop on Financing for her business. 
 
Using credit cards and interest free loans from friends and family, Rachel was able to open the doors on the Peacock Room in mid-town Detroit. She took a 2,000 square foot building in Detroit and turned it into her vision. With the help of Facebook and a website, she has promoted her business and is on the way to turning a profit in 2012 that is triple her original projection from her business plan.
 
Bennett Hoffman, headshot

Bennett Hoffman

Unavailable

Clearwater, FL

Languages:English

How I can help you

Expert 

Long Time SCORE mentor. Over 40 years of restaurant experience both entrepreneurial and corporate in all aspects of the food service industry.. My experience includes Fast Food, Fine Dining, Stadium Concessions, Japanese, Steakhouses, Quick Serve Restaurants, Coffee Shops Pizza and Diners. Particularly experienced in Business Plans, Start Ups and Buy/Sell Business. 

Experienced in:Business Operations in the Restaurant and Hospitality Industries.

Start Ups, Restaurants, Coffee Shops, Major Restaurant Chains, Fast Food, Quick Serve, Liquor Bars, Wine Bars,Beer Bars and Bar and Grill

In addition, many other aspects of the food service Industry including Catering

Expert in writing Business Plans, Operation Control & Analysis, Startups, Food and Beverage Control, Systems, Operating Procedures and Financial Analysis.

Developed the Business Viability Program (BVP). This program determines the viability of prospective new and existing businesses.

Created the Business Financial Program (BFP). A program designed to create the financial data for a business plan.

Originated and implemented computerized hourly labor cost containment systems and controls. 

Specific computer/software development and application experience in demographic analysis, Pro-Forma P&L's, Business Plan development, menu creation, recipe development, food and beverage purchasing and inventory control.

Developed computer/software program applications for Budgets, Cash flows, Pro-forma P & L’s, Other financial tools for operations analysis.

Developed and written operations manuals and procedures and has developed and implemented detailed cost controls for food and beverage.

Areas of expertise

Industry Experience

Education

Attended the School of Hotel and Restaurant Management at the University of Denver, Denver, Colorado, majoring in Hotel and Restaurant Administration. He holds a Bachelor of Science in Business Administration from New York University, New York, N.Y.

Communication methods

Have you found success with mentoring from Bennett Hoffman? Share your story.

Hal Jacobson, headshot

Hal Jacobson

Available

Dallas, TX

Chapter: Dallas SCORE

Languages:English, Spanish

How I can help you

International Trade Exporting and Importing Expert. Involved in every facet of International Trade (Exporting & Importing), commencing his career with the Quaker Oats Company. The areas of responsibility included a myriad of marketing & sales activities in South & Central Latin America, Caribbean Islands, Europe, the Middle East and Pacific Rim countries, in product lines as diverse as bakery flour, animal & poultry feeds and a broad line of grocery products. The activities encompassed the identification and selection of distributors in each of the overseas markets; the development and implementation of marketing programs to achieve sales goals in each market; and lastly to identify opportunities for new product entries for suitable markets. Hal was involved in the development and implementation of a corporate policy to maximize export sales to the extent that would justify the creation of wholly owned manufacturing and sales subsidiaries in selected markets. Hal retired from Quaker as Vice President- International Operations, responsible for the direction of management activities of four wholly owned overseas subsidiaries in addition to the remaining export business. Upon retirement Quaker, Hal became a consultant to and eventually employed by the Ekco Housewares Company, the foremost US manufacturer of household kitchen utensils. While Ekco was already somewhat involved in exporting to Latin America, in the five year stint in which Hal directed their export activity, he was instrumental in expanding the distribution chain to all of the Middle East and Pacific Rim markets, thus increasing sales many times over. Ekco was acquired by a European company and the export function was transferred to the corporate headquarters of the acquiring company. Hal returned to consulting activities and became affiliated with Edward Don & Co., a major distributor to the hospitality industry. Don was anxious to become involved in exporting and importing and Hal was instrumental in developing an efficient International Division that developed a distribution chain throughout Latin America, the Middle East and the Pacific Rim. For personal reasons Hal relocated to Dallas and early in 1989 participated in the formation of the International Trade Center where he continues to counsel companies and individuals in all facets of exporting and importing. Since the advent of 9/11, the logistics of International Trade has changed immensely and Hal has become proficient in compliance with the multitude of new Export Administration Regulations and US Customs regulations including, but not limited to classification, Harmonized Tariff System, FDA inspection and labeling requirements , NAFTA/CAFTA requirements. Hal is also knowledgeable of all various forms of export financing, including Letters of Credit; Exim Bank financing,. Export, Import, exporting, importing, international trade, South America, Central America, Caribbean,, Europe, Middle East, MENA, Pacific rim, documentation, bills of lading, drafts , marine insurance, overseas subsidiaries, classification shipping, NAFTA, CAFTA, Letters of Credit Export Import. Lastly as a consultant Hal has guided many clients through the complexities of US Customs import procedures importing product from worldwide sources.

Areas of expertise

Industry Experience

Education

Brooklyn College

Communication methods

Have you found success with mentoring from Hal Jacobson? Share your story.

Tamme Tannehill

Available

Louisville, KY

Chapter: Louisville SCORE

Languages:English

How I can help you

Expert in START UP Franchising. Award-winning Entrepreneur with a proven record of driving aggressive business growth and assertively managing personnel and projects to achieve groundbreaking success. Innovative, creative leader who inspires teams to work to their greatest potential. Skilled in cultivating strong business partnerships and establishing brand awareness and recognition.

I have been in the franchise industry for over 18 years.  First as an owner and operator, operating as a Regional Developer multi-unit Franchise Owner for 11 years in 2 franchise systems, with locations in two large metropolitan cities. My specialty was in the areas of operations and profitability.  Then as a Franchise Coach/Consultant.

9+ years as a Franchise Coach/Consultant, specializing in the process of; due diligence/investigating a franchise, understanding and negotiating the Franchise Disclosure Document (FDD) and Franchise Agreement, Validation Process of franchise systems and their current franchisees to ensure client success and profitability, helping clients secure funding and favorable lease negotiations.

I have appeared in several local and national publications such as USA Today, Business First, Franchise Update, and The Courier Journal for the innovative way I ran my franchises.

In addition to my business ownership and Franchise Coach/Consultant experience, I have an 18 year span in the banking industry that includes work a large Commercial Bank, The Federal Reserve Bank and the SBA. I hold a Bachelor degree in Business.

I am a past Program Chair appointee to the board of the National Association of Women Business Owners (NAWBO) where I focused on educating women business owners on best business practices. Franchising, Real Estate, Banking, Business Ownership.

Areas of expertise

Industry Experience

Education

BA Business Administration

Real Estate License

34+ years as an Entrepreneur

Communication methods

Have you found success with mentoring from Tamme Tannehill? Share your story.

How to Drive Traffic to Your Restaurant

I’ve been working in the small business community for more than 30 years, and in all that time, one thing has remained constant: Opening a restaurant is always one of the most popular businesses new entrepreneurs dream of starting. Succeeding with a restaurant has never been easy, and in today’s economy, restaurateurs face some tough challenges.

Ryan Kauth

Available

Chapter: Green Bay SCORE

Languages:English

How I can help you

Hi, I'm Ryan. I have 5 years of business banking experience; 8 years of adjunct teaching in higher education in marketing, finance, innovation, and entrepreneurship; nearly 3 years of food manufacturing in quality control; and 10 years of self-employment as a business advisor for small business owners and micro-business owners.

Areas of expertise

Industry Experience

Education

MBA from Keller Graduate School of Management

BS from the University of Wisconsin Green Bay

 

Communication methods

Have you found success with mentoring from Ryan Kauth? Share your story.

Richard Gauger

Available

West Chester, PA

Languages:English

How I can help you

  • 40+ years in food distribution and manufacturing business. 

  • Retired division president of US Foods. 

  • Currently, have an LLC with one client, a group of food companies. 

  • Competencies include:

  1. Business Plan development

  2. Marketing/sales & administrative best practices

  3. New business/project start ups

  4. Business turnarounds

  5. Pro forma budgeting and financial analysis.

Areas of expertise

Industry Experience

Education

MBA, Finance and Marketing, Keller Graduate School Chicago, IL;  BA, English, Wheaton College Wheaton, IL

Communication methods

Have you found success with mentoring from Richard Gauger? Share your story.