Restaurants and Hospitality

El Borrego

El Borrego started in a driveway with one customer, but quickly grew with people traveling hours for the "El Borrego", which translates to the lamb. They started with a quarter of a pound of meat and in just 3 months they were going through 600 pounds of meat in one weekend. Soon, they needed a restaurant and went to SCORE to help them get started.

Rodnia Navarro
My Location
4280 El Cajon Blvd
San Diego CA 92105
United States
My Successes

El Borrego has grown from a small local operation to a large restaurant, catering and may soon be at your local grocer. They continue to grow and offer healthy options for the community from barbacoa to birra, beef or goat stew to home-made pozole, quesadillas and pancita. El Borrego has been in business for nearly 15 years and has been featured in the San Diego Reader, City Beat, and Union Tribune and on NBC and ABC. El Borrego is located at 4280 El Cajon Blvd, San Diego, CA 92105. They offer on-site dining and catering.

How SCORE Helped

SCORE mentor, Elias Sheinberg helped Rodnia Navarro and her mother, Rosario Sotelo create a formal business plan to start their business as an authentic Mexican restaurant. He assisted them in finding the right immigration lawyer, real estate layer, business accountant, business bank account and even their restaurant location. Mr. Sheinberg's contacts with a remodeling business helped Ms. Navarro remodel the restaurant location at a very low-cost. Mr. Sheinberg gave advice along the way and assisted the business during the recession.

Cash Flow Template in Excel 

Short Business Plan Template in Word

Dr. Smarajit Mitra

Dr. Smarajit Mitra

Current City: St. Pete Beach, FL


Partner  and Co-Owner,      Mitra Chemical Consulting LLC.     2010 - present

Consulting in the fields of chemistry and materials science. Fields covered include cosmetics, personal care products, microencapsulation, adhesives (industrial, consumer and biomedical), biomedical materials, infection control materials, silicones, polyurethanes, functional coatings, radiation curable coatings, signage, microencapsulation, cleaning and sanitation chemicals, edible oils and food-safety technologies.

3M Company                                                                                 1978 – 2010

         Various research and management  positions in attaining the ranks Senior Staff Scientist, Laboratory Manager and Business Manager with New Product Development & Commercialization, New Business Development, Strategic Planning and Acquisitions & Mergers responsibilities.

Case Western Reserve University, Macromolecular Institute         1977 - 1978

Research Associate



<p style="margin-left:108.0pt;">
Ph.D.&nbsp;&nbsp; Organic /Polymer Chemistry&nbsp;&nbsp;&nbsp; University of Michigan, Ann Arbor, MI&nbsp; 1977</p>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; M.Sc.&nbsp;&nbsp; Organic Chemistry &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; University of Calcutta, India&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1972</p>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; B.Sc.&nbsp;&nbsp;&nbsp; Chemistry&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; University of Calcutta, India&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1969</p>


Paul Garry

Paul Garry

Current City: Scottsdale, AZ

For 35 years I have practiced law.  My practice coveres the whole range of labor and employee relations law, from traditional National Labor Relations Board work to gender, racial, religious, age and disability discrimination and harassment litigation.  I also spend a significant amount of my time handling claims under the Fair Labor Standards Act.   I have tried numerous employment related cases in the state courts of Massachusetts, Michigan, Illinois,  California and Arizona.  I also tried to verdict both class and individual employment discrimination cases in the federal courts of Texas, Illinois, Louisiana, California, Kansas, New York and Nevada, among others. I won the vast majority of cases that I tried.  Some of my significant victories included a wage and hour class in which the plaintiffs sought damages in excess of $200 million dollars, defeating a class action in a gender discrimination lawsuit where the plaintiffs sought over $65 million and an individual gender discrimination claim in which the plaintiff sought $12 million in damages.

I have also worked with various clients in designing and implementing, employee handbooks, pay programs, performance evaluation programs, job classifications, affirmative action plans, diversity initiatives, and minority and female outreach programs that are consistent with federal guidelines. I have also worked with various clients to insure compliance with state and federal guidelines concerning whether employees should be paid as hourly or salaried. 

I have also spent considerable time drafting and litigating employment agreements which include non compete agreements that seek to protect trade secrets or unfair competition by former employees.

I have also presented numerous seminars and training modules on wage and hour issues, anti-harassment, diversity and inclusion to both clients and industry groups.  In addition to an active practice, for five years I was an adjunct professor at the University of Chicago Graduatge School of Business where I taught employment law to MBA candidates.



Cornell Law School J.D. 1977</p>

University of Wisconsin B.A. 1974</p>

Ronald McIntyre

Ronald McIntyre

Current City: Batavia, IL
Chapter: Fox Valley SCORE
  • Member - Mentor's Guild

          January 2014

          Provide mentoring services to businesses around the globe.

  • Author at SoHo Virtual Academy

    April 2013 - Present | Batavia, IL

    Just released; "Business Coach Revelations: Tips That Many Coaches and Business Gurus Don't Tell You" Order a free copy at my website:

  • Owner/Coach at Soho Virtual Academy - An e-Learning site for Small Business

    January 2013 - Present |

    Sell and coach on marketing for Small Business owners and Entrepreneurs.

  • Owner/Coach at SoHo Startup Academy - an e-Learning site for small business startups

    January 2013 - Present |

    Provide access and virtual coaching for new business owners via an e_learning web site.

  • Certified Coach, Teacher and Speaker at RW McIntyre Enterprises

    August 2012 - Present | Batavia, IL

    Working with The John Maxwell Team in providing services based on proven methodologies and materials. Affiliated with Everything DiSC assessments and 4G Relationship Analysis tools.

  • Client Relationship Director at CSC

    December 2009 - June 2012

    Strategic partner to customer, managing client relationships on large accounts. Set vision and direction for expansion and account profitability utilizing entire suite of company solutions. Promotes customer intimacy by building a culture open to change, innovation, and growth within CSC. Combines and leverages best practices, industry trends, and experience to achieve the best client and company solutions. Develops strategy for deeper penetration of existing account or accounts. Utilizes and leverages best practices developed during customer engagements on subsequent engagements, leveraging success for winning new customers in a respective industry. Participates in the development and execution of long term integrated client account plans and opportunities; directs resulting business development efforts.

  • Branch Executive at CSC

    2007 - 2010

    Managed an oustourcing contract with multiple locations in US and and India.

  • Client Partner at CSC Covansys

    May 2002 - October 2007

    Managed outourcing contract with multiple locations in US and and India.

  • Senior Director at Covansys, Inc.

    April 2000 - March 2002

    Internal office management for company.

  • Senior Project Manager at CBSI/Covansys, Inc.

    July 1998 - June 2000

    Managed multiple client assignments

  • Consultant/Project Manager at BSG/IMPACT Innovations

    August 1997 - August 1998

    Managed multiple clients

  • Co-Owner/VP of Marketing and Operations at Aulic Tehcnologies, Inc.

    August 1996 - July 1998

    Provided hosting services and training web site for IT auditors.

  • Director of Store Systems at Ben Franklin Stores, Inc.

    December 1988 - July 1996

    Managed system design, coding and installation of POS systems using a 3rd party software package.

  • Merchandise Manager at Ben Franklin Stores

    December 1985 - December 1988

    Managed buyers in the areas of Office Supplies, Health and Beauty, Household Chemicals and Paper. Included P&L responsibility, inventory management and purchase approval.



University of Minnesota-Duluth</h4>


Certified Coach, Teacher and Speaker, John Maxwell Team</h4>

Bruce J. Chips

Bruce J. Chips

Current City: Jupiter, FL
Chapter: Palm Beach SCORE

1968-1982 Consolidated Rail Corp. Senior Industrial Engineer.  Specializing in quality control, job and facility studies. 

1983-2007 Founded, built and operated my first full service family restaurant. Handled all facets of the operation. Including staffing, training, ordering (food & alcohol), menu planning and design. Handled all advertising, designed and published my print display ads and menu's. In 2011 we were voted, "Best Family Dining Restaurant," statewide by Connecticut Magazine Readers Poll. I am very knowledgeable regarding all facets of restaurant operations.

1994-2012 Opened my second restaurant.


During my 30 plus years in the restaurant industry I also served on the board of directors of the Guilford Chamber Of Commerce for 10 years. Was elected  to the Board of Finance in Guilford, CT, served for 2 years. I am an active Rotarian for 30 plus years. Chaired numerous fund raisers, public service activities, was awarded a Paul Harris fellow, the highest award Rotary awards for exceptional service to the community. In 1994 I was awarded Business Person Of The Year by the Guilford, CT chamber of commerce.




High School Graduate.&lt;/p&gt;

Ron Elliard

Ron Elliard

Current City: Meredith, NH

Ron Elliard is driven by a passion for people--motivating them to reach for the highest standards of success. As the founder and CEO of Evermore Consulting Services, Ron trains business executives and management professionals to be the best they can be, inspiring them to strive to get to the top...and stay there. His innovative, no-nonsense approach is based on applying what he has observed in his seventeen-plus years as a business leader, motivational speaker and trainer. Ron reveals the common business habits of the top 20% of performers in upper quartile organizations, and insures his clients stay committed to their goals.

Ron Elliard has worked extensively with business and healthcare facilities throughout the Northeast and Mid-Atlantics states, and has a rich mix of business development, operations and strategic planning for 1 million to 50 million-dollar organizations. Ron's diversity of experienced from start-up to work out, turnaround and rapid growth, has helped him in resolving long-standing problems and creating solutions that improve operational efficiency and profitability. By utilizing expert analysis and insights to promulgate lean approaches and team empowerment Ron has helped help 100's of companies to drive organizational improvements and instills best practices. With dynamic leadership and business acumen Ron brings about dramatic change to organizations which produce extraordinary results. Ron worked for companies like American Management Services and Arthur Andersen before starting ECS in 2000. Ron currently consults, holds webinars, coaches, writes, and does speaking engagements. Ron also Chairs the (BLR) Business Leaders Roundtable which is a peer advisory group that helps end the isolation of being the top executive, allows for peer-to-peer feedback when tackling common business issues and helps top executives hold themselves and each other accountable.


  • Practice Management & Development

  • Process Improvement

  • Turnaround or Rapid Growth

  • Strategic Planning

  • Family Business

  • Succession Planning







Ron attended the University of San Francisco in California, for his undergrad in business administration while in the military (USMC). Ron has always been entrepreneurial by nature and had several business of his own before starting his consulting career. While running his own security company with 60 plus employees Ron went to school at night at New Hampshire College to attain his MBA. In 1992 he sold the Security Company and went full time into consulting, first with Authur Andersen, then American Management Services.  In 1995 Ron opened a 10 man consulting firm, North Star Small Business Strategies Inc. which grew rapidly and specialized in all types of industries from start up to 50 Million in revenue. After Five years it was time to slim down and concentrate the practice to a more specialized and hands on service for his clientele. In 2000 Ron revamped his practice to more align with his passion thus ECS was born.

Ron and his wife of 25 years Mary collaborate often in support of those who cannot help themselves and spend a fair amount of time traveling in that pursuit. A recent trip took them to Peru where they hiked Machu Picchu and then spent time at the local orphanage where they still send support to children today.  Ron has two adult children, recent college grads and two dogs…Skye and Koda.


Tina Werner

Tina Werner

Current City: Norfolk, NE
Chapter: Norfolk SCORE


Kate Grover

Kate Grover

Current City: Etna, ME
Chapter: Bangor SCORE



Kate Grover ·  540 Old County Road, Etna, ME 04434· 207.423.5252


Multifaceted, dynamic sales and managerial leader with a strong background in prospecting and sourcing new business, account development, and human resources. Uncompromised commitment to management and customer service excellence balanced by the highest degree of integrity in all relationships and transactions. Characterized by demonstrated leadership and mentoring abilities, initiative, and strong communication and presentation skills. Proud career track with consistent success in driving growth, generating revenues, improving team performance and enhancing business value at all levels. Mentors, motivates, and leads operations, sales, business development, and team development.


Director of Membership Services

Bangor Region Chamber of Commerce 20 South Street, Bangor, ME 04401

March 2012 – Present 

Responsible for the growth and development of a vital membership program, including the acquisition of new members and the retention and satisfaction of existing members. Tasked with raising $500,000.00 in membership dues, sponsorships and event fees each calendar year. Realized 105% of budget goals for 2012. Repeated performance for 2013.


Business Account Executive

Time Warner Cable Business Class Central Maine Territory

May 2011 – April 2012

Function as a key account executive guiding and implementing sales activities for the organization. Executed creative strategies and programs to achieve maximum sales volume potential for products. Directly conducted sales, prospecting, proposals, pricing, presentations, and marketing to new and existing business customers in the Maine market


Business Account Executive

Verizon Wireless 6 Union Street, Bangor, ME 04401

May 2010 – April 2011

Resourceful thinker with a focus on creative sales, customer service strategies, and performance improvement. Unparalleled record of achieving business results through all levels of organizational change demonstrated by key performance indicators.



US Cellular 770 Center Street, Auburn, ME 04021

September 2004 – November 2009 

Fast-track promotion from Business Consultant realizing Store Manager based on strong performance in customer service, process optimization, key account management, and productivity. Lead sales and support team for multiple retail locations. Afford continuous staff training, development, and operational leadership to effectively manage and drive business. 27 direct reports.


Regional Manager

Geiger Mount Hope Avenue, Lewiston, ME 04210

1999 – 2003 


Over saw the process of an order from start to finish with 37 employees in product research, order entry, order tracking, customer service, billing, and credit checks. Communicated and negotiated with Independent representatives’ to drive an efficient order process. Traveled to a myriad of regions within the United States, building strong rapport with the independent sales team.


Regional Manager

Cole Haan One Cole Haan Way, Yarmouth, ME 04494

September 1991 – September 1998 

Traveled the country, recruiting retail staff to train then open up new retail locations. Involved in the site selection, architectural build out, punch list, IT, inventory, merchandising, operations and sales training prior to store opening. Opened 11 locations on time and under budget.


Attended University of New Hampshire, Whittemore School of Business-1984-1986

University of Phoenix, Business Administration-2001-Present


BlackBerry and iPhone Power User

September 2004 – Present

Servant Leadership

August 2005 – Present

Microsoft Office Suite

September 2005 - Present


Business to Business Sales Training

June 2010 – Present



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