Nonprofit, Public and Professional Organizations

Union Gospel Mission of Tarrant County

At times, an organization dedicated to helping others may require some help of its own. Union Gospel Mission of Tarrant County (UGM-TC) is a united Christian organization and ministry dedicated to providing support and rehabilitation for the homeless in the Fort Worth community and has been committed to doing so since 1888. UGM-TC is no small operation – it is a six-acre campus with many buildings and 60+ employees who served 880 clients last year. In 2012, a few UGM-TC staff members sought the help of SCORE Fort Worth for guidance in tackling low-level managerial issues and a new undertaking for the organization: a major capital campaign to build a 60 bed women and family facility. But after a few months of collaboration, the SCORE Fort Worth mentors realized that there were more pressing issues that needed addressing – namely Human Resource management from the top. They were on-hand to help.

My Location
Fort Worth TX 76102
United States
Year Company Formed
My Successes

As of June 2013, Tarrant County’s homeless population had grown 10 percent since 2011 to 2,390, and the number of people living unsheltered more than doubled to 281, according to results of a January count by the Tarrant County Homeless Coalition. The count found 338 homeless families with children, up from 292 in 2011. To address the needs of this family population, UGM-TC announced plans to build the Scott Walker Women and Families Services Building, named for a commercial real estate developer and mission volunteer. The 39,707-square-foot building will have five rooms where two-parent families can stay with their children while getting back on their feet, five rooms for single men who are caring for their children and 28 rooms for single women who are participating in the long-term program. A 12-bed overnight dormitory will be for single women who walk in on a daily basis. That brings the capacity for single women at the Union Gospel Mission to 68 beds. It is scheduled to open in September 2014.

While living at the mission, homeless clients work with the staff to acquire the tools, education and support they need to become self-sufficient. Residents work with case managers to address factors that led to homelessness, including domestic violence, physical and mental health issues, and substance abuse. Clients stay an average of six months.

A capital campaign for the $8.2 million project is underway. The mission raised $5.9 million, and the Oklahoma-based Mabee Foundation has pledged to donate the last $1 million when the mission raises $7.2 million.

How SCORE Helped

SCORE Fort Worth embarked on a comprehensive study of UGM's staffing, management practices and general administrative functions with the goal of helping to improve the organization. From there, the team of mentors and UGM-TC staff met once a month to complete the organizational analysis.

As time wore on, it became clear that upper level management of UGM-TC had far larger workloads than could be managed. The SCORE mentors’ job became helping the small group at the top find ways to let go of some of the day-to-day tasks and allocating responsibility to other staff members.  With these newly defined goals in mind the mentors spent increasing amounts of time looking at the staffing situation and reworking job descriptions. 

At the beginning of the meetings together the need for high-level HR staff was mentioned but it was put to the side because of limited funding.  For many months it was put off, but by spring 2013, UGM-TC’s Board of Directors approved a staff position for an HR director.  It started as a part-time position, but in just a few months developed into a full time position. Special meetings were also held to work on a clear and usable organization chart.


            I recently purchased a children’s daycare center. The previous owner did not treat the staff well, and my top priority is to correct that situation. How do you suggest I accomplish that?

About the Author

            This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.

Edward Keeter


Kalamazoo, MI


How I can help you

Summary of Qualifications:

  • Positive, flexible, reliable and dependable employee
  • Highly experienced vocational rehabilitation professional with background in counseling, testing and assessment, placement, case management, employee accommodation analyses
  • Extensive experience with planning and launching small businesses
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Project, Visio)
  • Experienced, professional presenter
  • Excellent verbal and written communication skills

Employment History:

Goodwill Industries of Southwestern Michigan, Kalamazoo, MI (2013 – Present)

HIRE Program Manager
Provide job placement and case management support to individuals with disabilities and criminal backgrounds to assist them in obtaining and maintaining competitive employment.  Also provide vocational assessment, job development services.

Keeter Consulting LLC, Grand Rapids, MI (2006 – 2013)


Assisted customers of Michigan Rehabilitation Services and the Veterans Administration with validating, developing and implementing business plans for self-employment; assisted individuals, agencies and businesses with vocational rehabilitation counseling issues including assessment, labor market surveys, employer accommodation analyses and recommendations, transferable skills analyses, job search skills training and support.


Michigan Rehabilitation Services, Muskegon, MI (2005 – 2006)

Vocational Rehabilitation Counselor

Assisted persons with physical and/or cognitive disabilities with identifying, preparing for, obtaining and retaining competive employment.  Conducted vocational assessments, transferable skills analyses, labor market surveys; wrote résumés and related correspondence.


Michigan Rehabilitation Services, Lansing, MI (2003 – 2005)

Vocational Specialist

Contracted, "blended staff" team member of Michigan Rehabilitation Services Disability Management Program. This program provided vocational rehabilitation counseling services to State of Michigan employees and individuals displaced from work due to disabilities covered by workers' compensation, auto no-fault and long term disability insurance plans.

Steelcase, Grand Rapids, MI (1994 – 2002)

Supervisor, HR Web Services

Developed and maintained Inter- , Intra- and Extranet based HR content including implementation of SAP Employee Self Service functionality.

Vocational Career Counselor

Participated in development of comprehensive disability management program for corporation; facilitated internal “job club” and job placement activities; acted as case manager for individuals off work for short- and long-term disability claims; facilitated return-to-work activities; performed employee accommodation analyses for ADA compliance. First 12 months were as a contractor.

Volunteer Experience:

SCORE - Kalamazoo, Kalamazoo, MI (2014 – Present)

Animal Rescue Project, Kalamazoo, MI (2013 – Present)


Kentwood AYSO, Kentwood, MI (2012)

Assistant Coach, Boy’s U-14 soccer team

Excel Charter Academy, Grand Rapids, MI (2010 – 2013)

Web Developer/Webmaster for web site

FOCUS+ ADHD Support Group, Holland, MI (2008 – 2010)

Web Developer/Webmaster


Crash’s Landing, Grand Rapids, MI (2006 – 2008)

Volunteer at local no-kill cat sanctuary


American Cancer Society, Grand Rapids, MI (1997 – 2001)

Planning Committee Member


Skills and Abilities:


  • Proficient in Microsoft Office 2007, Access, Word, Excel, Front Page, Outlook, PowerPoint, Publisher, HTML, Blogger, WordPress, Twitter
  • Experienced Trainer and Public Speaker
  • Licensed Chauffeur

Areas of expertise

Industry Experience


Educational History:

M.A. – Rehabilitation Counseling, Michigan State University (1994)

B.A. – Advertising, Michigan State University (1990)

A.A. – Communications, Muskegon Community College (1988)

Communication methods

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Henry (Bill) Pomije


Lakeville, MN


How I can help you

Eleven years active duty military. Thirty years of high technology and aerospace business. Specialized in Program/Project Management, Turn Around Leadership,Strategic Planning, Logistics and General Management. Eight years as President/CEO of technology business.

Areas of expertise

Industry Experience


BA, St. John's University. MS Logistics, Florida Institute of Technology. MBA, University of Iowa.

Communication methods

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Thomas H. Coffey


Nashville, TN

Chapter: SCORE Nashville

Languages:English, Spanish

How I can help you

Areas of expertise

Industry Experience



Communication methods

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Business Owner/Attorney

Theodore (Ted) Fichtenholtz


West Simsbury, CT


How I can help you

I have started businesses for myself and for my clients in the legal field, retail (stationary sales, clothing sales) and consulting (party planning).  During my years in practice i represented clients that purchased and sold businesses, large and small, and I helped entrepreneurs acquire franchises in many fields.  As an attorney and the owner of a number of business, I have helped many with closing loans and preparing packages to present to loan officers and reviewing the loan documents for the items relevant to different businesses.  I have knowledge of real estate transactions, corporate structure and compliance issues. I also teach leadership training, conflict resolution and team building for non-profit organizations.

Areas of expertise

Industry Experience




Communication methods

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Scot R Mitchell


The Woodlands, TX

Chapter: SCORE Houston


How I can help you

Expert in Leadership, General & Sales Management, Revenue & Profit Growth, Negotiations

Respected executive with extensive experience in improving both organizational and bottom line performance.

* Known for ability to lead pacesetting industry organizations (commercial and operations)

* Led three organizations to profitable sales growth and market share increase in declining markets

* Led three organizations to #1 in Customer Satisfaction

* Played a lead role in the creation and successful turnaround of new multi-billion dollar joint venture

* Led turnaround of an industry consultancy to first profits 

* Led 10% cost reduction of market lowest-cost producer without sacrificing customer satisfaction

* Led implementation of business teams and balanced scorecards

* Led supply-chain re-engineering project for a chemicals division including implementation of demand planning, production scheduling, and vendor managed inventory

* Led creation of sustainability vision and strategy for major industry participant

* Led start-up and eventual sale of family owned warehouse business

Areas of expertise

Industry Experience


Utah State University, Logan, UT:Bachelor of Science - Marketing (emphasis in Economics)

Paul Smith College, Paul Smith, NY: Associate in Applied Science - Forestry

Communication methods

Have you found success with mentoring from Scot R Mitchell? Share your story.