Nonprofit, Public and Professional Organizations

Ask SCORE

            I recently purchased a children’s daycare center. The previous owner did not treat the staff well, and my top priority is to correct that situation. How do you suggest I accomplish that?

About the Author

            This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.

Edward Keeter

Edward Keeter

Current City: Kalamazoo, MI

Summary of Qualifications:

  • Positive, flexible, reliable and dependable employee
  • Highly experienced vocational rehabilitation professional with background in counseling, testing and assessment, placement, case management, employee accommodation analyses
  • Extensive experience with planning and launching small businesses
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Project, Visio)
  • Experienced, professional presenter
  • Excellent verbal and written communication skills

Employment History:

Goodwill Industries of Southwestern Michigan, Kalamazoo, MI (2013 – Present)

HIRE Program Manager
Provide job placement and case management support to individuals with disabilities and criminal backgrounds to assist them in obtaining and maintaining competitive employment.  Also provide vocational assessment, job development services.

Keeter Consulting LLC, Grand Rapids, MI (2006 – 2013)

Owner/Consultant

Assisted customers of Michigan Rehabilitation Services and the Veterans Administration with validating, developing and implementing business plans for self-employment; assisted individuals, agencies and businesses with vocational rehabilitation counseling issues including assessment, labor market surveys, employer accommodation analyses and recommendations, transferable skills analyses, job search skills training and support.

 

Michigan Rehabilitation Services, Muskegon, MI (2005 – 2006)

Vocational Rehabilitation Counselor

Assisted persons with physical and/or cognitive disabilities with identifying, preparing for, obtaining and retaining competive employment.  Conducted vocational assessments, transferable skills analyses, labor market surveys; wrote résumés and related correspondence.

 

Michigan Rehabilitation Services, Lansing, MI (2003 – 2005)

Vocational Specialist

Contracted, "blended staff" team member of Michigan Rehabilitation Services Disability Management Program. This program provided vocational rehabilitation counseling services to State of Michigan employees and individuals displaced from work due to disabilities covered by workers' compensation, auto no-fault and long term disability insurance plans.

Steelcase, Grand Rapids, MI (1994 – 2002)

Supervisor, HR Web Services

Developed and maintained Inter- , Intra- and Extranet based HR content including implementation of SAP Employee Self Service functionality.

Vocational Career Counselor

Participated in development of comprehensive disability management program for corporation; facilitated internal “job club” and job placement activities; acted as case manager for individuals off work for short- and long-term disability claims; facilitated return-to-work activities; performed employee accommodation analyses for ADA compliance. First 12 months were as a contractor.

Volunteer Experience:

SCORE - Kalamazoo, Kalamazoo, MI (2014 – Present)

Animal Rescue Project, Kalamazoo, MI (2013 – Present)

Volunteer

Kentwood AYSO, Kentwood, MI (2012)

Assistant Coach, Boy’s U-14 soccer team

Excel Charter Academy, Grand Rapids, MI (2010 – 2013)

Web Developer/Webmaster for www.exceleaglessports.com web site

FOCUS+ ADHD Support Group, Holland, MI (2008 – 2010)

Web Developer/Webmaster

 

Crash’s Landing, Grand Rapids, MI (2006 – 2008)

Volunteer at local no-kill cat sanctuary

 

American Cancer Society, Grand Rapids, MI (1997 – 2001)

Planning Committee Member

 

Skills and Abilities:

 

  • Proficient in Microsoft Office 2007, Access, Word, Excel, Front Page, Outlook, PowerPoint, Publisher, HTML, Blogger, WordPress, Twitter
  • Experienced Trainer and Public Speaker
  • Licensed Chauffeur

Resume

Education

Educational History:

M.A. – Rehabilitation Counseling, Michigan State University (1994)

B.A. – Advertising, Michigan State University (1990)

A.A. – Communications, Muskegon Community College (1988)

David O'Connell

David O'Connell

Current City: Prospect, KY
Chapter: Louisville SCORE

Contractual, financial, cost, project management, and statistical analysis of complex projects; excellent writing skills with several published audit reports, training handbooks, and presentations; auditing experience; requirements analysis and definition; internal consulting to the Federal Government; ability to review technical specifications; and private sector technical estimating. 

Resume

Education

  • Master of Business Administration - Florida Institute of Technology, Alexandria, VA; Major - Business Administration and Government Contracts; Graduated 1991
  • Bachelor of Science – David Myers College; Cleveland OH; Major - Business Administration and Accounting; Graduated 1983
  • Bachelor of Arts – Ohio State University; Columbus OH; Major – Organizational Behavior and Industrial Psychology; Graduated 1977

Thomas H. Coffey

Thomas H. Coffey

Current City: Nashville, TN
Chapter: SCORE Nashville

Resume

Theodore (Ted) Fichtenholtz

Business Owner/Attorney

Theodore (Ted) Fichtenholtz

Current City: West Simsbury, CT

I have started businesses for myself and for my clients in the legal field, retail (stationary sales, clothing sales) and consulting (party planning).  During my years in practice i represented clients that purchased and sold businesses, large and small, and I helped entrepreneurs acquire franchises in many fields.  As an attorney and the owner of a number of business, I have helped many with closing loans and preparing packages to present to loan officers and reviewing the loan documents for the items relevant to different businesses.  I have knowledge of real estate transactions, corporate structure and compliance issues. I also teach leadership training, conflict resolution and team building for non-profit organizations.

Resume

Education

 

 

Scot R Mitchell

Scot R Mitchell

Current City: The Woodlands, TX
Chapter: SCORE Houston

Expert in Leadership, General & Sales Management, Revenue & Profit Growth, Negotiations

Respected executive with extensive experience in improving both organizational and bottom line performance.

* Known for ability to lead pacesetting industry organizations (commercial and operations)

* Led three organizations to profitable sales growth and market share increase in declining markets

* Led three organizations to #1 in Customer Satisfaction

* Played a lead role in the creation and successful turnaround of new multi-billion dollar joint venture

* Led turnaround of an industry consultancy to first profits 

* Led 10% cost reduction of market lowest-cost producer without sacrificing customer satisfaction

* Led implementation of business teams and balanced scorecards

* Led supply-chain re-engineering project for a chemicals division including implementation of demand planning, production scheduling, and vendor managed inventory

* Led creation of sustainability vision and strategy for major industry participant

* Led start-up and eventual sale of family owned warehouse business

Resume

Education

Utah State University, Logan, UT:Bachelor of Science - Marketing (emphasis in Economics)

Paul Smith College, Paul Smith, NY: Associate in Applied Science - Forestry

Kathleen Doyle

Kathleen Doyle

Current City: Baltimore, MD

Currently Federal government employee managing marketing campaigns which involve traditional elements (paid ads, news, public relations, grassroots work) and new media/digital (websites, mobile, social media). Focus in strategy creation and management of ad agency/public relations firms/ internal creative resources to execute the campaign. Focus also on new tactics and technology utilized by marketers in digital realm. Additional Background: marketing, sales, agency work, and general business improvement through analyzing and managing projects.

Resume

Education

<p>
BA from Salisbury University- concentration English/ Creative Writing</p>

<p>
Grad work towards MBA in Marketing&nbsp;at Towson University/ UB</p>

Steve Delmore

Steve Delmore

Current City: Renton, WA

Almost thirty years in senior housing both public and private. I have started companies as well as developed new communities and sold existing ones.

Resume

Education

&lt;p&gt;
Bachelors in Public Administration Seattle University. Graduate Executive Management Program University of Washington&lt;/p&gt;

Robert Shiff

Robert Shiff

Current City: New Providence, NJ

Canon USA  - Sales Management

Brother International - Marketing and Sales Management

Toshiba America Inc.   - Marketing and Sales Management

General Electric Company   - Product Planning and Product Marketing

Resume

Education

Indiana University   -  MPA    Major in Public Administration and Business

Lafayette College   -   BA      Major in Government and Economics

 Ask SCORE

       I own a software development company. While I wouldn’t consider myself disorganized,
at the end of most days I can’t help feeling I haven’t accomplished what I set out to do that day.
What can I do to better manage my time?

About the Author

       This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly
70 current and former business executives available to provide free, confidential, one-on-one
business mentoring and training workshops for area businesses. Call 603-666-7561 or visit
merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer
opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S.
Small Business Administration.
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