Marketing, Advertising and Creative Services

Derek Howard

Derek Howard

Current City: Linn Creek, MO


Countryman Business Consultants, Linn Creek & Eldon, MO   January 2002 - Current

Technology Consultant & Implementation Liaison – Technology Sales & Business Improvement Initiatives. Ensure technology implementations meet or exceed proposed delivery specifications and customer satisfaction.  This includes POS systems, debit & credit card terminals, ATM machines, and all other technical business solutions.


Business Process Consultant and Project Manager - Cultivate and maintain relationships with potential clients to promote service and product offerings.  Develop proposals, conduct presentations and finalized engagement contracts. Plan and deliver engagements, including the integration of industry best practices and appropriate business process controls, development of project timelines and allocation of project resources.  Relieve or eliminate organizational issues while streamlining daily operations and controls.  Provide multi-faceted business plans, including high-level financing and management tools to low-level process procedures and checklists.

Recent Accomplishments - Redesigned virtually all of a companies core business processes, integrated real-time business controls and management tracking measures to reduce cycle time by 87 days and annual process costs by $108,000.  Designed and installed new corporate wide information collection, automated processing and Intranet access and management systems. 


Holosofx Incorporated, El Segundo, CA   April 2000 – December 2003

Business Analyst & Lead Project Consultant

Lead and managed consulting engagement project teams, communicated with internal and external stakeholders.  Developed executive reports related to financial results and performance enhancement metrics.  Notable clients include Southwestern Bell Corporation, Principal Financial Group, and CNA Insurance.  This partnership was subsequently purchased by IBM Global Services in 2004.


Meridian Enterprises, Hazelwood, MO  March 1999 - February 2000

Pricing Estimator & Quality Assurance Manager

Developed estimation process, coordinated issue and billing closures for all departments.  Managed production requests, daily operations and supporting data collection and retention.  Implemented corporate-wide quality assurance program to existing industry standards.


MasterCard International, St. Louis, MO  November 1994 - February 1999

Internal IT Auditor

Completed all phases of the audit process (planning, testing and reporting).  Audited large scale transaction processing system on Mainframes, Tandem and UNIX platforms.  Identified and evaluated risks and their associated controls relative to specific business processes, business applications, data center operations and IT infrastructure.  Assessed controls for change management process, including application design, development and implementation.  Presented issues and new design proposals to CEO and staff.  Prepared support & regulatory documentation.

Network Administrator

Identified and resolved network, system and transaction processing problems.  Monitored network systems and alarm calls to ensure proactive identification and resolution of problems or issues.



MBA - Marketing and Accounting Saint Louis University - August 1993

BBA - Finance Southwest Missouri State University - May 1991



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MBA - Marketing and Accounting Saint Louis University - August 1993</p>

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BBA - Finance Southwest Missouri State University - May 1991</p>

Marc Garrison

Marc Garrison

Current City: Birmingham, MI
Chapter: Detroit SCORE

I have been in the food service business for 35 years. We ran a small wholesale meat company called Mark's Quality Meat's in Southwest Detroit. We were food purveyors and wholesalers to restaurants,bars and country clubs. We sold the business in 2010.



I have a fine art degree from Wayne State University with a concentration in painting and photography.

Glenn Lichtman

Glenn Lichtman

Current City: Pikesville, MD


Pharmacist / Pharmacy Consultant with extensive experience working for a fortune 25 and successful entrepreneurial start up pharmacy staffing firm.   Proven abilities in Pharmacy employee development, pharmacy management, and leadership skills.

  • Operations Management
  • Process Improvement
  • Inventory Control
  • Policy & Procedural Development
  • Strategic Planning
  • Purchasing
  • Recruitment & Training
  • Marketing
  • Business Development


  • Maximizing Pharmacy Workflow
  • Minimizing Purchasing Costs
  • Motivating Pharmacy Employees to Incite Maximum Performance
  • Evaluation of Opportunities to Increase Prescription Volume
  • Installation of Cash Control Procedures
  • Strategies to increase Prescription Reimbursement and Overall Pharmacy Revenues
  • Redesign and Update of OTC Inventory to Increase Revenues
  • Increase Inventory Turns



AMERISOURCEBERGEN Corporation, Wayne, PA                                                      2002 - 2014


Vice President of Pharmacy Staffing Operations, Nationwide

Managing Consultant Ambulatory Pharmacies


Developed and implemented Pharmacy Staffing policies, procedures and protocols including sales and recruiting marketing strategies, sales techniques and pricing structures for all internal and external customers. 


  • Designed pricing structure that resulted in exclusive contracts with large GPO’s and National Pharmacy Chains.
  • Established procedures to standardize nationwide office policies and procedures.
    • Led to reduced individual location operating expenses.
  • Created and implemented sales techniques.
  • Designed recruiting platform and procedures.
    • Increased client fill rate from 80% to 95%.
  • Increased recruiting standards
    • Resulted in a 97% client satisfaction rate.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.



Oversaw the development of new Health System based Ambulatory Pharmacies from inception to opening. 


  • Hired Pharmacy Directors and support staff
  • Coached Directors on day to day operations, staff evaluation and development, revenue driving activities, differentiators to make the pharmacy one of choice for patients.
  • Developed policies and procedures
  • Integrated efficient optimum work flows for each individual location
  • Developed and maintained pricing structures and product selection.
  • Formulated methodologies for increasing prescription capture from Health System employees driving down insurance cost for the facility.
  •  Created discharge patient script capture model to decrease expensive readmit rates.
  • Introduced and marketed specialty medication model increasing pharmacy margins.



PHARMASTAT INC.   Baltimore Maryland                                                                  1988 - 2002

Founder and COO

Developed a regional pharmacy staffing resource for all practice settings.  Provided pharmacy employees on a temp, temp to hire, and direct hire basis.


  • Interviewed and hired all pharmacists and pharmacy personnel.
  • Established billing and pay rates to ensure a competitive bill structure with a significant profit margin.
  • Designed and distributed innovative marketing materials.
  • Expanded company from Baltimore based to entire Mid-Atlantic region.
  • Developed a consulting product to assist future pharmacy owners/operators from idea to operating pharmacy.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.
  • Sold company to AmerisourceBergen November 2002 to enhance PHS Consulting Division.
    • Opened 5 additional regional staffing offices for AmerisourceBergen



Howard University

Washington DC

1976 -  1980

BS Pharmacy

William Floyd Chancellor

Floyd Chancellor

William Floyd Chancellor

Current City: Norfolk, VA

Floyd's professional career includes domestic and international experience in engineering, construction management, IT and most recently, financial wealth management.




BS Electrical Engineering, Clemson University, Clemson, SC&lt;/p&gt;

MBA (with Distinction) Nation University, San Diego, CA&lt;/p&gt;

Lisa Olson

Lisa Olson - Minneapolis, Minnesota SCORE Counselor

Lisa Olson

Current City: Pine City, MN


gCasey Photography Succeeds with SCORE

 After graduating from Siena College in upstate New York, Gregory Casey moved to California to begin his career in sales. Twenty years later in 2003 after working in both software and hardware companies, Greg was laid off. Greg began researching opportunities to purchase a company. Having a passion for photography and the dream of running his own company, Greg purchased a franchised photography company in 2004.

Gregory Casey
My Location
San Jose CA
United States
My Successes

Greg left the franchise to become independent and named his business gCasey Photography. The company has grown over 300% in sales and it currently employs two full-time managers, 20 part-time workers (photographers, assistants, event managers and customer service support). Greg is planning to grow sales by 50% in 2015 and an additional 30% in 2016 by increasing sales in school and sports as well offering several new services.

What's Great About My Mentor?

"I was lucky enough to begin working with SCORE. Mike introduced me to financial control, discipline, sound financial process and thinking including the creation of my chart of accounts, the placement of line items above and below the cost of goods sold area of my income statement and cash flow strategies. Mike participated/contributed to key milestones (such as): growth to gross sale of $500k, transitioning from a franchise, hiring two key managers and purchasing of a competitor. I am grateful to SCORE and my mentor Mike,” says Greg.

How SCORE Helped

While taking a class for new business owners at the downtown San Jose SBA office, Greg heard about SCORE and their business counseling services. After setting up a brief introduction meeting, shortly after, Greg requested mentor. The photographer was paired with Mike O’ Connor, a SCORE mentor with over 25 years of business experience. “SCORE and my mentor Mike O’Connor have played a huge role in helping me to understand the importance of having a disciplined approach to my finances and have given me the support that I needed in order to successfully leverage that discipline into running the finances of my company,” says Greg.

Small Business Loans - Slides - Citizens Bank

Buying or Selling a Business Slides

Jacquelyn Anderson

Photo Jackie Anderson

Jacquelyn Anderson

Current City: Traverse City, MI
  • Effective team leader and member: organized, dependable, productive, and a creative problem solver
  • Proven track record in development, design and facilitation of university-level courses and degree programs
  • Expertise in marketing, communications and promotion, based on 30-year professional career 



Michigan State University                                                MBA, Marketing Concentration

                                                                                     BA, Business Administration

University of Maryland                                                    DBA, Management (coursework)