Manufacturing & Mining


          A friend and I are considering becoming partners in purchasing an existing, somewhat successful hobby shop. I’ve known him a long time, but we’ve never been in business together. What is your opinion of partnerships?  

          The partnership has been the foundation for millions of successful small businesses. Unfortunately, it has also been the source for innumerable disputes, arguments, irreparable relationships and lawsuits, all of which exacted economic and personal costs on the people involved.

About the Author

          This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.  

Importance of Cash Management in a Small Business


Learn why Cash Management is critical to Small Business success

William McCloskey


Branchville, NJ


How I can help you

Highly accomplished marketing professional with expertise in the development and execution of B2B marketing initiatives that drive profitable growth, market share, and service.  Highly collaborative team leader and catalyst for change. Proven ability to identify and prioritize opportunities for revenue growth. Hands-on marketing communications skills creating websites, advertising, catalogs, brochures, PR, e-mail campaigns and trade shows.  Specific expertise in:


Project Management

ROI/Profitability Analysis

Market Research

Marketing Communications

Agency/Vendor Relations

Strategic Planning

Web Strategies

New Product Development

Areas of expertise

Industry Experience


Master of Business Administration – Marketing      SETON HALL UNIVERSITY, South Orange, NJ


Bachelor of Science – Marketing                                MONTCLAIR STATE UNIVERSITY, Upper Montclair, NJ

Communication methods

Have you found success with mentoring from William McCloskey? Share your story.

Jacob Linn


Randolph, NJ


How I can help you

Jake Linn is a business management consultant with over 25 years experience in the areas of performance improvement and major change management.  Jake works with individuals, teams and organizations to help them clarify their organization and objectives.  With deep expertise in overseeing production as well as associated support activities for manufacturing, Jake offers a unique blend of leadership and tactical expertise that follows from his numerous engagements integrating quality control and supply chain management with engineering and product development faculties.  Jake has successfully worked with international and domestic businesses, and has vast expertise with confronting the challenges of our dynamic and competitive corporate landscape.  Jake has considerable expertise in the high-tech sector, having led organizations in the telecommunications, information technology and semiconductor industries.  An empathetic manager who places great emphasis on people and team development, Jake has had extensive exposure to senior management at all levels and the ability to work well with all ranks of clients.


Jake holds a BSEE From Lawrence Technology University and an MBA from Fairleigh Dickinson University.  He has extensive experience with Six Sigma methods and tools, and holds a Six Sigma Green Belt and received black belt training from the American Society For Quality. 


Some selected Accomplishments include:


Engineering and Manufacturing


Developed and implemented a streamlined product development process for a train control manufacturer, including the implementation of an engineering management system.  A tollgate-based product development process improved time to market by 50%, while revisions to the engineering change process reduced change cycle time by 50%.


Led the design of the next generation call recording product line for a telecommunication manufacturer, including managing release of software and hardware components.  Product lines were delivered to market on schedule, delivering top line revenue of $30MM annually.


Planned and implemented a manufacturing ramp-up and retooling program for an industrial equipment manufacturer to meet exploding customer demand from 10,000 to 20,000 units per day.  Responsible for introducing automation and robotic assembly for a manufacturing process, including a program for procuring $10MM of automated machinery, transfer lines and assembly equipment. 


Integrated two high technology acquisitions into a telecommunications equipment manufacturer, with $160MM in revenues for the acquiring company and no disruption to “business as usual”. 


Improved operating results for a Fortune 500 chemical production company through a restructuring of the support organization for two large chemical production plants.  Streamlined the organizational structure and processes, achieving $10MM reduction in annual operating cost.


Developed a business case for manufacturing migration from Mexico to China.  Initiated a detailed cost/benefit analysis, led the identification of strategic drivers, and assessed a variety of outsourcing scenarios.  Led the organization in the implementation of the migration and the transfer of inventory, tooling and training to on-board the new supplier to internal technology, process, testing tools and troubleshooting, achieving a 30% cost improvement.


Developed a new manufacturing site in Costa Rica for a semiconductor design and fabrication company.   Responsible for site selection, employee training, systems and process setup, hiring and training a management team and successfully achieving a 50% reduction in corporate production costs.


Operations Optimization


Led cross-functional team for a chemical production company to develop and implement a customer service and order fulfillment process.  Initiative included selecting and training new leadership team and customer support representatives.


Achieved a 15% improvement in add-on business for a managed hosting provider; increased customer retention strategies by developing and implementing new processes to enhance the customer experience.


Oversaw a high-risk crisis situation for a managed hosting provider where multiple high-value clients were reviewing contracts under renewal.  Initiated a root cause analysis process, redesigned support and service procedures, recruited and cultivated a new technical support staff and account managers to improve customer focus.  Resulted in all clients renewing their long-term agreements.


Developed and implemented a consolidation of sales and marketing operations for a large insurance company, from five regional operational centers to two; responsible for a fully realized cost reduction of $11MM.


Led a cross functional team for a telecommunication equipment manufacturer in the implementation of Oracle ERP in North America.  Planned the migration, introduced an employee training program and initiated system set-up and implementation on time while enhancing corporate performance.

Areas of expertise

Industry Experience




Six Sigma Black belt training, AMERICAN SOCIETY FOR QUALITY

Communication methods

Have you found success with mentoring from Jacob Linn? Share your story.

T3 Scientific, LLC

Problem: Many companies, universities and governmental agencies need gases or other materials in their research and production operations. However, separating that specific material is energy intensive and, in many cases, very expensive.

Challenge:  Develop a reliable, energy-efficient and cost-effective way to separate the needed materials from other components and to do so in a way that meets purity specifications.          

Solution:  With an understanding that an enormous market exists for separation processes, Dr. Andy Tsai and his wife Dr. Siu-Yue Tam started T3 Scientific in 2004. They developed more innovative ways to separate hydrogen, carbon dioxide and other materials that were required in both production and laboratory fields.

Dr. Andy Tsai and Dr. Siu-Yue Tam
My Location
1630 91st Avenue NE, Suite 101
Blaine MN 55449
United States
My Successes

Business Description: T3 Scientific has their office/lab in Blaine Minnesota. Their primary business is membrane separation technology. They are currently collaborating with small and large businesses as well as universities on projects to develop new and more innovative membrane separation technologies.

Grants/Awards: T3 Scientific has been awarded eleven separate governmental grants for their cutting-edge technologies. Even before the formation of the company, their patented membrane technology was named one of the major breakthroughs in research by Euromembrane. More recently, the company was awarded the prestigious Tekne Award for 2014 in the Advanced Manufacturing category.

The Future:  The long-range goal is to continue to expand the business with their new products and to develop new innovations in separation technologies.

What's Great About My Mentor?

“SCORE makes high quality business advice available to small businesses like ours. Bob’s advice has been instrumental in our decision making.” – Dr. Siu-Yue Tam, Co-Owner.

How SCORE Helped

SCORE’s Involvement:  After a few years in business, Andy and Siu-Yue realized that they had certain questions related to business in general. They learned that SCORE provided free business assistance and decided to contact the St. Paul chapter. Bob Reid, who has a Chemical Engineering education and a background in technical consulting, was assigned as their mentor. Bob was able to answer their business questions and assist with editing grant proposals.

See the PDF file for this Success Story.

Workshop Poster 2nd. qtr. 2015

Geoff Eccles


Frankfort, IL

Chapter: Chicago SCORE


How I can help you

Prior to taking early retirement, I was the Mars Information Services Senior IT Director in the Americas Region for the Wrigley Chewing Gum and Confections business, the world’s largest manufacturer of chewing gum and a leading global confectioner with annual sales of over $7 billion. I lead a team responsible for the planning, development and delivery of information technology services to North, Central and South America, and directed the business partnership relationships necessary to build enhanced business processes, applications and related organizational capabilities to Wrigley’s corporate and regional business functions. I was also a member of Wrigley’s North American Business Leadership Team. Prior to this role, I was responsible for the IT Strategy, Finance, Portfolio Management and Governance function for Wrigley, and also previously directed a program rollout team responsible for the successful global implementation of a single instance ERP (SAP) initiative across 80+ countries and 19 manufacturing sites. I have also worked extensively in International markets and has lived and worked in both the UK and Germany prior to relocating to the US in 2003. In total I have over 35 years of business experience covering Information Technology, Sales & Supply Operations, retail and merchandising.  In addition I have run my own Real Estate Investment (REI) business over the past 6 years, covering both self-managed and agency-managed property in multiple locations in the US and UK.

Areas of expertise

Industry Experience


Economics Graduate of the University of Liverpool,  Diploma from Chartered Institute of Marketing in the UK.

Communication methods

Have you found success with mentoring from Geoff Eccles? Share your story.

Jeff Durham


Noblesville, IN


How I can help you

Expert in helping NEW entrepreneurs streamline their startup process while minimizing RISK and maximizing SUCCESS.  LEAN STARTUP Specialist.  I help you determine if your concept SHOULD go forward based on facts, not assumptions...saving you valuable Energy, Time and hard earned Money.

Expert assisting EXISTING business owners grow revenues & cash-flow, improve operational efficiency, strategic acquisitions, and exit strategy. 

I've owned over 6 businesses and would be privileged to share proven processes with you!  I've been in your shoes and understand your excitement and desire to make sure you are taking the right steps.

Butler University Bulldog fan by chance?  I previously served as a professor in the Entrepreneur & Innovation department and currently work as a Business Coach in same.  I started my first business in 1996. While it wasn't started the right way, I sure learned alot!...ALOT about what I should've done and wouldn't do again!  Since that first experience, I've been blessed to own businesses with retail sales volume in excess of $30,000,000 involving Retail, Service, Wholesale, Importing, International Business, Ecommerce, Distribution, Sales, Marketing, Operations, Staffing, Financial, Product Development, Sales Reps, Tradeshows, Exit Strategy, Selling/Buying Business and EVERYTHING involved in small business. 

I look at my job as a coach and mentor...guiding you along using best-practices in order to help you achieve your GOALS & DREAMS while avoiding expensive mistakes!



Business Coach/Adjunct Professor, Real Business Experience Program

2013-Present, Butler University, Indianapolis, IN

The Real Business Experience is an innovative program at Butler where students form teams, create a business idea, apply for funding (to a group of real business executives) - and if they receive funding, start and run their real business.

Teach (September –December 2013), led, coach and engage 25 students per semester in learning how to create a small business model and actually turn that model into a for profit business.

Owner, President       

2011-Present, Business Brokers & Consultants of Indianapolis, Noblesville, IN

Business Brokers actively seeks to acquire engagements with business owners looking to sell their business, and  entrepreneurs wishing to purchase a business.  

Provide expert guidance on valuation, marketing a business, along with all the elements of good management.

In demand to provide small business consulting on strategies such as growth, vision, scaling, marketing, partner issues, online marketing and exit strategies.

Board of Directors     

2010-Present, Starfish Missions, Louisville, KY

Starfish Missions is a faith-based, nonprofit organization that partners with Christian churches in the Dominican Republic, providing underprivileged children with educational opportunities and school supplies.

Provide guidance to the CEO regarding strategy, growth, cash management, logistics, volunteers and interns.

Founder & Senior Mentor Volunteer

2011-2015, Business Mentor Program of Central Indiana, Noblesville, IN

Not-For-Profit program that connects first-time Indianapolis area entrepreneurs with volunteer business mentors that provide expertise and guidance using lean start-up best practices.

Consult with business owners on strategies necessary in order for their business to become profitable, as well as craft strategies to ramp up and significantly grow the business while remaining profitable. 

Founder & Senior Turnaround Specialist Volunteer  

2012-2015, Help For My Business Program, Noblesville, IN

Not-For-Profit program that provides business turnaround best practices to struggling small business owners.

Provide consulting to turn around high potential or once profitable businesses including root cause analysis of problems, and strategies to renovate finance, sales & marketing, operations, processes, supply chain, market penetration, advertising, staffing, and budgeting.

Owner, General Manager       

2001-2012, Harvest Scents & Traders, Indianapolis, IN

HST was acquired by Wholesale Home Décor in 2012 and imports quality and innovative home décor and giftware products to retailers, wholesalers and craft partners.

Built this business from the ground up to a $5 million business with gross margins of 65%+.

Managed all aspects of the business including sales & marketing, advertising, website/SEO, and product development.

Traveled and sourced large volumes of goods from Asia, and utilizing Chinese agents and interpreters, negotiated pricing and logistics; traveled extensively to trade shows in the United States to develop customer relationships.  

Owner, General Manager       

1996-2001, The Golden Quill, Carmel, IN

The Golden Quill started as a home décor retailer and was the forerunner of Harvest Scents & Traders. 

Founded this firm growing revenue to over $400,000; discovered a lack of wholesalers to serve the many retailers and wound down this business to concentrate on founding a wholesale business.

Owner, General Manager       

1996-2001, NuTan Indianapolis, IN

NuTan was a retail tanning salon & gift shop.

Bought, operated and sold this business after doubling sales to $125,000.

Stockbroker, Investment Consultant, Sales Manager & Trust Portfolio Manager    

1992-1996, Smith Barney, Banc One Securities, Huntington Investment Co & First National Bank

The original Smith Barney, a well known securities firm, is now part of Morgan Stanley Wealth Management.

Acquired and managed assets of high net worth clients, corporations and municipalities in excess of $40 million.

Sold by cold calling, direct sales, referrals and seminars while consistently reaching client objectives for wealth investment growth & income.

Areas of expertise

Industry Experience


MBA, Business Administration, Western Governors University

BA, Business Administration, Hanover College

Communication methods

Have you found success with mentoring from Jeff Durham? Share your story.