Consulting, Research and Business Services

Susan Jagerson

Susan Jagerson

Current City: Junction City, KS
Chapter: Topeka SCORE

1990 - 1996 conference and marketing manager Advanced Manufacturing Institute Kansas State University, 1996 - 2011 client services and project manager Educational Communications Center Kansas State University, 2004 - 2009 adjunct marketing instructor Kansas State University, 2011 - present economic development specialist Junction City Area Chamber of Commerce.

Resume

Education

M.B.A. Kansas State University emphasis Marketing

Prentis Hall

Prentis Hall

Current City: Lansdale, PA

32+ years in corporate America

  • Marketing
  • Market research
  • Market communciations
  • Sales
  • Business development
  • Business management

Small business owner

  • Started 5 small businesses in total
  • Currently operating a small business

 

Resume

Education

<p>
MBA - Marketing &amp; Statistics</p>

<p>
Engineering undergrad</p>

<p>
Additional training in market research, new product development, competitor intelligence</p>

VoMaSmart

See video
Owner/Founder
Jeani Burns

Ask SCORE

          All the recent news stories about large companies having their data breached makes me wonder: What can a small business do to protect information stored in the cloud? 

About the Author

          This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration. 

Barry Marks

Barry Marks

Current City: Montville, NJ

Graduate Electrical Engineer. Computer designer for Department of Defense and NASA in mid-1960s. Extensive experience in business planning, marketing and systems analysis with Honeywell, IBM and At&t -- all in Com[uters and Communications. Since the late 1980s I have been a management consultant focusing on assisting clients in marketing, business planning and strategic planning in technology related industries. Currently a founding partner and Senior Consultant with a firm I helped start 9 years ago,

Resume

Education

<p>
BSEE for NCE</p>

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MPA from American University</p>

Mike Limbach

Mike Limbach

Current City: Woodland Park, CO

Resume

Education

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<a href="https://www.linkedin.com/edu/school?id=19691&amp;trk=prof-edu-school-name" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: rgb(0, 0, 0); font-variant: inherit; font-stretch: inherit;" title="More details for this school">University of Wisconsin-Milwaukee</a></h4>

<h5 style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: normal; font-size: 14px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; font-stretch: inherit; line-height: 16px; color: rgb(67, 70, 73); background-color: rgb(255, 255, 255);">
<span class="degree" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; font-variant: inherit; font-stretch: inherit; line-height: inherit;">MBA,&nbsp;</span><span class="major" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; font-variant: inherit; font-stretch: inherit; line-height: inherit;"><a href="https://www.linkedin.com/edu/fos?id=101475&amp;trk=prof-edu-field_of_study" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: rgb(0, 119, 181); font-variant: inherit; font-stretch: inherit; cursor: pointer;" title="Explore this field of study">Marketing</a></span></h5>

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<div>
<h4 class="summary fn org" style="margin: 0px 0px 4px; padding: 0px; border: 0px; outline: 0px; font-size: 16px; font-family: Helvetica, Arial, sans-serif; vertical-align: middle; font-stretch: inherit; line-height: 18px; display: inline; zoom: 1; background-color: rgb(255, 255, 255);">
<a href="https://www.linkedin.com/edu/school?id=19691&amp;trk=prof-edu-school-name" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: rgb(0, 119, 181); font-variant: inherit; font-stretch: inherit; cursor: pointer;" title="More details for this school">University of Wisconsin-Milwaukee</a></h4>

<h5 style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: normal; font-size: 14px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; font-stretch: inherit; line-height: 16px; color: rgb(67, 70, 73); background-color: rgb(255, 255, 255);">
<span class="degree" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; font-variant: inherit; font-stretch: inherit; line-height: inherit;">BS,&nbsp;</span><span class="major" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-weight: inherit; font-style: inherit; font-family: inherit; vertical-align: baseline; font-variant: inherit; font-stretch: inherit; line-height: inherit;"><a href="https://www.linkedin.com/edu/fos?id=101479&amp;trk=prof-edu-field_of_study" style="margin: 0px; padding: 0px; border: 0px; outline: 0px; font-style: inherit; font-family: inherit; vertical-align: baseline; text-decoration: none; color: rgb(67, 70, 73); font-variant: inherit; font-stretch: inherit;" title="Explore this field of study">Real Estate &amp; Urban Development</a></span></h5>
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Kevin James Pollock Jr.

Kevin James Pollock Jr.

Current City: Erie, PA

Resume

Mike Nikolich

Mike Nikolich

Current City: Barrington, IL
Chapter: Chicago SCORE

Media and Communications, Marketing, Advertising and Creative Services, Technology and Web-Based Services, Non-Profit Public and Professional Organizations.

Resume

Education

Northern Illinois University, DeKalb, IL -- Currently pursuing my Executive MBA (class of 2016).

Northern Illinois University, DeKalb, IL -- Bachelor of Science degrees in Marketing and Journalism in 1979.

Harper College, Palatine, IL -- Graduated with an Associate of Arts Degree in Business Administration in 1977.

Derek Howard

Derek Howard

Current City: Linn Creek, MO

PROFSSIONAL EXPERIENCE

Countryman Business Consultants, Linn Creek & Eldon, MO   January 2002 - Current

Technology Consultant & Implementation Liaison – Technology Sales & Business Improvement Initiatives. Ensure technology implementations meet or exceed proposed delivery specifications and customer satisfaction.  This includes POS systems, debit & credit card terminals, ATM machines, and all other technical business solutions.  www.CountrymanConsultants.com

 

Business Process Consultant and Project Manager - Cultivate and maintain relationships with potential clients to promote service and product offerings.  Develop proposals, conduct presentations and finalized engagement contracts. Plan and deliver engagements, including the integration of industry best practices and appropriate business process controls, development of project timelines and allocation of project resources.  Relieve or eliminate organizational issues while streamlining daily operations and controls.  Provide multi-faceted business plans, including high-level financing and management tools to low-level process procedures and checklists.

Recent Accomplishments - Redesigned virtually all of a companies core business processes, integrated real-time business controls and management tracking measures to reduce cycle time by 87 days and annual process costs by $108,000.  Designed and installed new corporate wide information collection, automated processing and Intranet access and management systems. 

 

Holosofx Incorporated, El Segundo, CA   April 2000 – December 2003

Business Analyst & Lead Project Consultant

Lead and managed consulting engagement project teams, communicated with internal and external stakeholders.  Developed executive reports related to financial results and performance enhancement metrics.  Notable clients include Southwestern Bell Corporation, Principal Financial Group, and CNA Insurance.  This partnership was subsequently purchased by IBM Global Services in 2004.

 

Meridian Enterprises, Hazelwood, MO  March 1999 - February 2000

Pricing Estimator & Quality Assurance Manager

Developed estimation process, coordinated issue and billing closures for all departments.  Managed production requests, daily operations and supporting data collection and retention.  Implemented corporate-wide quality assurance program to existing industry standards.

 

MasterCard International, St. Louis, MO  November 1994 - February 1999

Internal IT Auditor

Completed all phases of the audit process (planning, testing and reporting).  Audited large scale transaction processing system on Mainframes, Tandem and UNIX platforms.  Identified and evaluated risks and their associated controls relative to specific business processes, business applications, data center operations and IT infrastructure.  Assessed controls for change management process, including application design, development and implementation.  Presented issues and new design proposals to CEO and staff.  Prepared support & regulatory documentation.

Network Administrator

Identified and resolved network, system and transaction processing problems.  Monitored network systems and alarm calls to ensure proactive identification and resolution of problems or issues.

 

EDUCATION

MBA - Marketing and Accounting Saint Louis University - August 1993

BBA - Finance Southwest Missouri State University - May 1991

Resume

Education

<p style="margin-left:-40.5pt;">
<strong>EDUCATION</strong></p>

<p style="margin-left:-40.5pt;">
MBA - Marketing and Accounting Saint Louis University - August 1993</p>

<p style="margin-left:-40.5pt;">
BBA - Finance Southwest Missouri State University - May 1991</p>

Glenn Lichtman

Glenn Lichtman

Current City: Pikesville, MD

SUMMARY

Pharmacist / Pharmacy Consultant with extensive experience working for a fortune 25 and successful entrepreneurial start up pharmacy staffing firm.   Proven abilities in Pharmacy employee development, pharmacy management, and leadership skills.

  • Operations Management
  • Process Improvement
  • Inventory Control
  • Policy & Procedural Development
  • Strategic Planning
  • Purchasing
  • Recruitment & Training
  • Marketing
  • Business Development

 

  • Maximizing Pharmacy Workflow
  • Minimizing Purchasing Costs
  • Motivating Pharmacy Employees to Incite Maximum Performance
  • Evaluation of Opportunities to Increase Prescription Volume
  • Installation of Cash Control Procedures
  • Strategies to increase Prescription Reimbursement and Overall Pharmacy Revenues
  • Redesign and Update of OTC Inventory to Increase Revenues
  • Increase Inventory Turns

 

EXPERIENCE

AMERISOURCEBERGEN Corporation, Wayne, PA                                                      2002 - 2014

PHARMACY HEALTHCARE SOLUTIONS Division

Vice President of Pharmacy Staffing Operations, Nationwide

Managing Consultant Ambulatory Pharmacies

 

Developed and implemented Pharmacy Staffing policies, procedures and protocols including sales and recruiting marketing strategies, sales techniques and pricing structures for all internal and external customers. 

 

  • Designed pricing structure that resulted in exclusive contracts with large GPO’s and National Pharmacy Chains.
  • Established procedures to standardize nationwide office policies and procedures.
    • Led to reduced individual location operating expenses.
  • Created and implemented sales techniques.
  • Designed recruiting platform and procedures.
    • Increased client fill rate from 80% to 95%.
  • Increased recruiting standards
    • Resulted in a 97% client satisfaction rate.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.

 

 

Oversaw the development of new Health System based Ambulatory Pharmacies from inception to opening. 

 

  • Hired Pharmacy Directors and support staff
  • Coached Directors on day to day operations, staff evaluation and development, revenue driving activities, differentiators to make the pharmacy one of choice for patients.
  • Developed policies and procedures
  • Integrated efficient optimum work flows for each individual location
  • Developed and maintained pricing structures and product selection.
  • Formulated methodologies for increasing prescription capture from Health System employees driving down insurance cost for the facility.
  •  Created discharge patient script capture model to decrease expensive readmit rates.
  • Introduced and marketed specialty medication model increasing pharmacy margins.

 

 

PHARMASTAT INC.   Baltimore Maryland                                                                  1988 - 2002

Founder and COO

Developed a regional pharmacy staffing resource for all practice settings.  Provided pharmacy employees on a temp, temp to hire, and direct hire basis.

 

  • Interviewed and hired all pharmacists and pharmacy personnel.
  • Established billing and pay rates to ensure a competitive bill structure with a significant profit margin.
  • Designed and distributed innovative marketing materials.
  • Expanded company from Baltimore based to entire Mid-Atlantic region.
  • Developed a consulting product to assist future pharmacy owners/operators from idea to operating pharmacy.
  • Demonstrated and proved model for clients by working in the field at multiple practice settings.
  • Sold company to AmerisourceBergen November 2002 to enhance PHS Consulting Division.
    • Opened 5 additional regional staffing offices for AmerisourceBergen

Resume

Education

Howard University

Washington DC

1976 -  1980

BS Pharmacy

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