Profile: Top Level Sales Leader, with National, International; Major Account-complex-sales experience. Proven problem solver and strategic planner, thrives in highly competitive environments, consultative approach. Resourceful project coordinator of internal/external resources to meet/exceed client expectations. Bilingual: English/Spanish.
Areas of Expertise: Trusted advisor to the C-Suite in Enterprise & SMB environments, Solution Sales Methodology expert, Verticals: Financial Services, Pharmaceuticals, Technical Support Centers, Telesales, Media, Collections, Insurance, and Cable & Wireless. High Tech & Call Center Technology Software: Predictive Dialers, IVR, Work Force Optimization, Call Logging, Screen Capture, Quality Assurance Tests, Multimedia-Universal Queues, CTI-Pop-Ups, Scripting, ERP/CRM-backend integrations. VOIP, Cloud, T1, IP-Networks, Speech Recognition, Text To Speech, Analytics, Location Intelligence & Data Governance/Cleansing.
Intelligent-VoIP Solutions, LLC Miami, FL September 2013 to Present
VP Business Development – Lead sales initiatives for Boutique Consulting Firm focusing on Telecom, Call Center; Financial-Merchant Services solutions for the SMB. Leveraging 20+ years of consultative experience to provide best in class technology solutions for clients while optimizing their Return on Investments and business efficiencies through intelligent technology decisions.
MedTel, Services, LLC-HQ’s Palmetto, FL August-2012 – August-2013
North American Vice President of Sales - Virtual Office
Convert Legacy Telecom-Manufacturer into a call center & VOIP solutions provider. Hired, trained and led business development staff to pioneer select product lines into key target markets. Identified niche-market partners with whom to co-brand and launch marketable campaigns. Created a new line of business to enhance company’s offering and update the company’s image.
Pitney Bowes Business Software – HQ’s Stamford, CT May-2010-August-2011
Regional Sales Manager – Caribbean& Latin America - Miami, FL Office
Number 1 Regional Sales Manager in the Location Intelligence Line of Business exceeded Quota at 108%. Negotiated long term Teaming Agreements between key Latin American Partners and Pitney Bowes-US Corp. HQ’s extending the Professional Services practice into the region, generating net new sales into new regions. Penetrated key International & National accounts creating for the Location Intelligence and Data Quality Lines of Business. Recruited, managed, trained and certified new Professional Services Partners and Location Intelligence sales consultants to meet company goals for the Caribbean and Latin American regions.
OAISYS – HQ’s Tempe, AZ August-2009-March-2010
Regional Channel Manager – Southeast, USA- Virtual-Office
Reinvigorated region’s channel partners by training them on call center application sales that focused on Payment Card Industry, Data Security Standards and Compliance in Banking & Financial Services verticals. I implemented the use of Solution Sales Methodology & ROI calculators to increase sales of Quality Assurance Software applications & metrics; Voice/Data Screen Recording contact center solutions.
TeleDirect International – HQ’s Scottsdale, AZ
Area Sales Director Southeast, USA- Virtual office June 2005 to July 2009
Closed largest sale in the company’s 25 year history reaching 285% of quota: won a multiple year contracts with a new logo national accounts; penetrated 4 new verticals: Financial Services, Online Marketing; Insurance & Collections. Led and managed the turn-around of two dormant accounts into two strategic Fortune 500 reference-able accounts while increasing revenues by 200+%. Consistently grew customer base in territory during 4 year tenure with the highest Territory-Penetration Rate in the company.
ASPECT SOFTWARE – HQ’s Westford, MA (FKA: Concerto Software, MELITA, DAVOX, CELLIT, FiberTel) June 1997 to May 2005
Regional Sales Manager, Caribbean and Latin America-Miami, FL Office
I was the recipient of Concerto’s “America’s Team Effort References Award” for new market penetration and distribution of the World Class Unified-IP solution into the Latin American Region. Under DAVOX managed Global Accounts TELMEX and TELCEL growing the Contact Center business and surpassing quota by 134%. Recruited, trained, new Partners expanding the DAVOX footprint in Latin America.
Under CellIT Technologies, I was multiple times President’s Club Winner, and led team in winning new logo accounts from various verticals that helped secure the Venture Capital Funding of over $40MM USD’s. Key verticals: airlines, pharmaceuticals; Telecom, Service Bureaus and Collections.
·TOSHIBA (Copyco) – HQ’s Deerfield Beach, FL January 1994- May 1997
Sales Representative, Miami Office
President’s Club Winner 175% of quota, Winner of the “Highest Close-Ratio Award” in Miami-Dade County two years in a row, VIP status two years in a row with dedicated telemarketing resources and marketing leads from corporate HQ’s, consistently ranked in the top ten percentile during 3 year tenure. Verticals: Retail, Law, Medical, Wholesale, Office Automation
·Lanier Worldwide - Atlanta, GA February 1990- December 1993
Sales Representative, Miami Office
Multiple “Cold Call Close Award” winner, Quarterly Achievement Awards, VP Ring Award, VP Club Award; promoted to strategic territory manager twice during three year tenure. Verticals: Retail, Law, Medical, Manufacturing, Office Automation.
Miami Dade College AA-Business Administration