Arts and Entertainment

Business Technology Program - Overview Webinar (1 of 4)

Summary

This narrated PowerPoint video provides an overview of the benefits and features of using current technology to improve your small business.  It is the first in a four-part series originally developed to provide SCORE volunteers with an overview of current technologies in order to better guide their small business clients.  However, the perspective of the narration in these videos has been changed to be appropriate for viewing directly by small business owners and managers.

Frances Liao

Unavailable

Philadelphia, PA

Languages:English

How I can help you

Experienced Travel Consultant

New Era Travel

December 2011 – Present (3 years 7 months)

www.neweratravel.net

Work with travel wholesale suppliers and tourism representatives to create cooperative cross marketing to build sales in individual leisure and group travel.
Customizing FIT itineraries for group and individual traveler.

Entrepreneur and accomplished Systems Analyst Professional with extensive experience in combining technical background with a passion for helping people convert / navigate cultural values, behaviors and language differences to achieve their destination. 

System Analyst

SIEMENS MEDICAL SOLUTIONS USA, INC
October 2004 – December 2011 (7 years 3 months)

Applied comprehensive approach for a major client project, uncovering clients’ need and designing a custom product which streamlined the client’s work flow and reengineered their business process, resulting in a savings of $100K in five years.

• Oversaw content management system and provided end users tutorials to enhance user creativity and improve application efficacy.
• Worked closely with both internal and external client cross functional teams to ensure that customer requests were accurately resolved 24/7.
• Effectively trained more than 4000 client employees and provided mentoring, which increased both confidence and competence in record time.
• Delivered knowledge base and tutorials to accelerate operational support, and provided documentation to facilitate the global delivery model of service execution.


System Analyst

Holy Redeemer Health System

January 1999 – October 2004 (5 years 10 months)

Application development

Areas of expertise

Industry Experience

Education

<p> Wharton SBDC &nbsp;Strategic Business Planning<br /> Saint Joseph&#39;s University MS, Computer Science<br /> Travel Agent University<br /> Travel Institute -CTA(Cerificed Travel Associate)</p>

Communication methods

Have you found success with mentoring from Frances Liao? Share your story.

Porteen Gear

Owner/Founder
Robyn Porteen
How SCORE Helped

My SCORE mentor (Dan Butler) helped me evaluate my business and move it forward.  I worked with SCORE to secure a micro-loan so I could buy new equipment and increase my marketing.  These changes have put me on a new business track. I am excited to see where this takes my business, as I anticipate expanded sales and higher earnings.  Thank you SCORE.

Devine Frames

Owner/Founder
Kevin Devine
My Location
361 South Main Street
Sebastopol CA 95472
United States
How SCORE Helped

The Sebastopol Chamber of Commerce initially recommended SCORE to Kevin.  His primary interest was to learn how to write a business plan for his framing company: Devine Frames.  He attended the full-day How to Developing a Business Plan workshop. "I loved it," he said.
 
"I learned a lot about what I should not do. The timeline portion was very helpful, when I looked at my plans, I needed to be more realistic," he said.
 
Kevin said that he really liked meeting the other attendees at the workshop. "I enjoyed talking to the other people and hearing what they're doing, their opinions and sharing experiences," he said. Kevin added that the class was easy-to-understand, had a very organized presentation, and flowed smoothly.
 
Kevin also went to the follow-up class to present his business plan to the SCORE instructors.  "I received some very worthwhile constructive criticism that helped me to improve the plan," he said.
 
"Overall, SCORE was very helpful," he said. "It's a cool thing to get free counseling.  I paid to have a management consultant, it was a couple of thousand dollars and SCORE was much better."

Ask SCORE

          A friend and I are considering becoming partners in purchasing an existing, somewhat successful hobby shop. I’ve known him a long time, but we’ve never been in business together. What is your opinion of partnerships?  

          The partnership has been the foundation for millions of successful small businesses. Unfortunately, it has also been the source for innumerable disputes, arguments, irreparable relationships and lawsuits, all of which exacted economic and personal costs on the people involved.

About the Author

          This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit merrimackvalley.score.org for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.  

Creative Cottage

Owner/Founder
Michelle Landry
My Location
2 Wasserman Hights
Merrimack NH 03054
United States
My Successes

Creative Cottage - NH Winner of The American Small Business Championship

SCORE, mentors to America’s small businesses, recently announced the winners of The American Small Business Championship, a program supported by Sam’s Club that provides expert training, resources and networking opportunities to small business owners. A total of 102 winners from 47 states were chosen based on written, video and photo entries that detailed the sacrifices each has made to achieve small business success. Winners were determined by online voting and a panel of judges comprised of small business experts.

Creative Cottage in Merrimack won the award for New Hampshire. Thanks to a $700,000 grant from Sam’s Club, Champions will each receive a $1,000 Sam's Club gift card, an all-expense-paid trip to one of five SCORE training events, SCORE mentoring for one year, and promotion throughout the year to showcase each Champion’s story.

Creative Cottage reproduces the world around us in miniature using polymer clay and other natural materials. Founder, Michelle Landry notes, “I've been creating my own miniature worlds as long as I can remember. Growing up, I spent hours in the woods near my rural home in Connecticut looking for gnomes and critters. That wonder and curiosity has stayed with me my whole life and is reflected in my artwork, gardening, photography and attention to detail.”

Landry applied to SCORE in 2014 for mentoring to assist in growing the business. She was matched with mentor Ron Weiss, a member of SCORE’s Merrimack Valley Chapter. According to Landry, “Ron was instrumental in helping me focus on the business side as opposed to the creative side of Creative Cottage. He gave me homework, kept me on track and helped me focus my time on things that needed doing to attain my goals.”

The partnership has reaped results in that Landry has seen month-over-month increases in revenue after their initial sessions. And mentoring continues on a less frequent basis, with Ron checking in periodically and handing out homework assignments when necessary.

For more information about how SCORE can assist small businesses grow and help grow ideas into businesses, go to merrimackvalley.score.org. For information on Creative Cottage and its range of miniatures, visit creativecottagenh.com 

Importance of Cash Management in a Small Business

Summary

Learn why Cash Management is critical to Small Business success

SCORE, mentors to America’s small businesses, recently announced the winners of The American Small Business Championship, a program supported by Sam’s Club.  

Creative Cottage in Merrimack won the award for New Hampshire.

Creative Cottage - NH Winner of The American Small Business Championship

Workshop Poster 2nd. qtr. 2015

The Event Planner and Pressplae

Can you imagine creating not one, but two successful businesses? Elizabeth Reed did just that. While earning her Master’s degree at Norfolk State University, she worked as an event coordinator for the college radio station. This experience inspired her to create her company The Event Planner.

Elizabeth’s love and pride for her community runs deep, and she wanted to showcase the neighborhood. She created Pressplae, a video blog which highlights local talent, music, events, fashion, arts and news. She describes the vlog as “a show designed to positively exploit the unexploited.” She and her crew visit a local business or event weekly, and Pressplae’s episodes recently debuted on Cox11 in Hampton Roads, VA.

As if growing two businesses wasn’t enough, Elizabeth also manages #LocalLove, a successful pop-up shop. It sells the local brands, art, photography, clothing, and jewelry featured in Pressplae episodes.

To learn more about Pressplae and The Event Planner, please see Elizabeth's Facebook and Twitter pages.

Owner/Founder
Elizabeth Reed
My Location
Norfolk VA
United States
My Successes

“I believe success is subjective.  Some measure their success according to their monetary value or tangible assets.  Although I desire those things for living and sustainability, I do not base my success on them. I base my success on the amount of people I inspire and assist in achieving their goals. I base my success on the positive notoriety of my brand.  I want people to know that my company brand is one that can be trusted not only for quality servicing but most importantly for our dedication to the betterment of the community.”

How SCORE Helped

Elizabeth says her mentor, Tom Vaughan, offered insightful, objective advice from his years of experience. He helped her prepare a budget, develop a business plan, and implement a marketing strategy.

“[SCORE Mentors] were consistent, patient, honest, knowledgeable, and optimistic.  It was like having my own personal business genie. They assisted me with the creation of my business plan and gave so many helpful recommendations on what organizations I should join and helpful contacts.  At first, I was quite intimidated by the task of drafting a business plan.  But with the help of my mentor Tom Vaughan, as well as a few other helpful SCORE mentors, I conquered that dragon!”

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