Arts and Entertainment

Business Technology - Websites


Business Technology Program - Overview Webinar (1 of 4)


This narrated PowerPoint video provides an overview of the benefits and features of using current technology to improve your small business.  It is the first in a four-part series originally developed to provide SCORE volunteers with an overview of current technologies in order to better guide their small business clients.  However, the perspective of the narration in these videos has been changed to be appropriate for viewing directly by small business owners and managers.

Grant Holmes

Grant Holmes


Roanoke, VA

Chapter: Roanoke SCORE


How I can help you

Grant Holmes' career has led him to successfully serve as both a consultant and an employee to industries as diverse as education, construction, media, manufacturing, marketing, technical training, hospitality, tourism, entertainment and software development. He has managed as many as 70 direct reports and directed multimillion dollar budgets. His greatest skill lies in the ability to quickly assess needs, develop plans to achieve goals and implement those plans.

Grant Holmes has been extremely active in various Chambers of Commerce, networking groups, business foundation and operations groups as well as mentoring others. His experience includes experience from a training background to marketing & PR experience, planning events, working with non-profits, and recruiting businesses and their executives for engagement.

For over 10 years, Grant Holmes was able to prove that passion tempered with complex project/general management experience is a potent combination when mixed with knowledgeable strategic planning and execution. Grant Holmes is comfortable with concurrent project demands, managing moving targets and serving as a change agent.

Grant has worked with hundreds of clients to hone their operations, especially where marketing language and brand position are concerned.

Grant Holmes succeeded through:

  • Leading People; from hourly staff to peers and degreed professionals
  • Mentoring other professionals in decision making and business skills
  • Managing the Parts; ensuring he understand the demands and scope so that the people have the resources to produce
  • Utilizing effective branding, web pages, blogs, marketing collateral and social media
  • Constantly teaching and training others to ensure that the standards of the mission are not lost
  • Learning diverse, new technology and applying solutions effectively

A significant position in a dynamic environment that offers flexibility, challenge and opportunity would be perfect for Grant Holmes. He is open to travel and willing to relocate. Grant has the experience, practice and ability to excel in your organization!

If you are seeking an energetic professional who can make an immediate and positive impact upon your operations, revenue stream and profit margins, call Grant Holmes at 330-327-5208 (Ohio area code, VA Resident, East Coast time).

Areas of expertise

Industry Experience


VWCC: Project Management Certification Prep

Kent State: Master's in Communications studies (in process)

Malone University: Bachelor's in Business Administration.</p>

Communication methods

Have you found success with mentoring from Grant Holmes? Share your story.

Frances Liao


Philadelphia, PA


How I can help you

Experienced Travel Consultant

New Era Travel

December 2011 – Present (3 years 7 months)

Work with travel wholesale suppliers and tourism representatives to create cooperative cross marketing to build sales in individual leisure and group travel.
Customizing FIT itineraries for group and individual traveler.

Entrepreneur and accomplished Systems Analyst Professional with extensive experience in combining technical background with a passion for helping people convert / navigate cultural values, behaviors and language differences to achieve their destination. 

System Analyst

October 2004 – December 2011 (7 years 3 months)

Applied comprehensive approach for a major client project, uncovering clients’ need and designing a custom product which streamlined the client’s work flow and reengineered their business process, resulting in a savings of $100K in five years.

• Oversaw content management system and provided end users tutorials to enhance user creativity and improve application efficacy.
• Worked closely with both internal and external client cross functional teams to ensure that customer requests were accurately resolved 24/7.
• Effectively trained more than 4000 client employees and provided mentoring, which increased both confidence and competence in record time.
• Delivered knowledge base and tutorials to accelerate operational support, and provided documentation to facilitate the global delivery model of service execution.

System Analyst

Holy Redeemer Health System

January 1999 – October 2004 (5 years 10 months)

Application development

Areas of expertise

Industry Experience


<p> Wharton SBDC &nbsp;Strategic Business Planning<br /> Saint Joseph&#39;s University MS, Computer Science<br /> Travel Agent University<br /> Travel Institute -CTA(Cerificed Travel Associate)</p>

Communication methods

Have you found success with mentoring from Frances Liao? Share your story.

Porteen Gear

Robyn Porteen
How SCORE Helped

My SCORE mentor (Dan Butler) helped me evaluate my business and move it forward.  I worked with SCORE to secure a micro-loan so I could buy new equipment and increase my marketing.  These changes have put me on a new business track. I am excited to see where this takes my business, as I anticipate expanded sales and higher earnings.  Thank you SCORE.

Devine Frames

Kevin Devine
My Location
361 South Main Street
Sebastopol CA 95472
United States
How SCORE Helped

The Sebastopol Chamber of Commerce initially recommended SCORE to Kevin.  His primary interest was to learn how to write a business plan for his framing company: Devine Frames.  He attended the full-day How to Developing a Business Plan workshop. "I loved it," he said.
"I learned a lot about what I should not do. The timeline portion was very helpful, when I looked at my plans, I needed to be more realistic," he said.
Kevin said that he really liked meeting the other attendees at the workshop. "I enjoyed talking to the other people and hearing what they're doing, their opinions and sharing experiences," he said. Kevin added that the class was easy-to-understand, had a very organized presentation, and flowed smoothly.
Kevin also went to the follow-up class to present his business plan to the SCORE instructors.  "I received some very worthwhile constructive criticism that helped me to improve the plan," he said.
"Overall, SCORE was very helpful," he said. "It's a cool thing to get free counseling.  I paid to have a management consultant, it was a couple of thousand dollars and SCORE was much better."


          A friend and I are considering becoming partners in purchasing an existing, somewhat successful hobby shop. I’ve known him a long time, but we’ve never been in business together. What is your opinion of partnerships?  

          The partnership has been the foundation for millions of successful small businesses. Unfortunately, it has also been the source for innumerable disputes, arguments, irreparable relationships and lawsuits, all of which exacted economic and personal costs on the people involved.

About the Author

          This column is brought to you by the Merrimack Valley Chapter of SCORE, with nearly 70 current and former business executives available to provide free, confidential, one-on-one business mentoring and training workshops for area businesses. Call 603-666-7561 or visit for information on mentoring, upcoming workshops and volunteer opportunities. SCORE is a national, non-profit organization and a resource partner of the U. S. Small Business Administration.  

Creative Cottage

Michelle Landry
My Location
2 Wasserman Hights
Merrimack NH 03054
United States
My Successes

Creative Cottage - NH Winner of The American Small Business Championship

SCORE, mentors to America’s small businesses, recently announced the winners of The American Small Business Championship, a program supported by Sam’s Club that provides expert training, resources and networking opportunities to small business owners. A total of 102 winners from 47 states were chosen based on written, video and photo entries that detailed the sacrifices each has made to achieve small business success. Winners were determined by online voting and a panel of judges comprised of small business experts.

Creative Cottage in Merrimack won the award for New Hampshire. Thanks to a $700,000 grant from Sam’s Club, Champions will each receive a $1,000 Sam's Club gift card, an all-expense-paid trip to one of five SCORE training events, SCORE mentoring for one year, and promotion throughout the year to showcase each Champion’s story.

Creative Cottage reproduces the world around us in miniature using polymer clay and other natural materials. Founder, Michelle Landry notes, “I've been creating my own miniature worlds as long as I can remember. Growing up, I spent hours in the woods near my rural home in Connecticut looking for gnomes and critters. That wonder and curiosity has stayed with me my whole life and is reflected in my artwork, gardening, photography and attention to detail.”

Landry applied to SCORE in 2014 for mentoring to assist in growing the business. She was matched with mentor Ron Weiss, a member of SCORE’s Merrimack Valley Chapter. According to Landry, “Ron was instrumental in helping me focus on the business side as opposed to the creative side of Creative Cottage. He gave me homework, kept me on track and helped me focus my time on things that needed doing to attain my goals.”

The partnership has reaped results in that Landry has seen month-over-month increases in revenue after their initial sessions. And mentoring continues on a less frequent basis, with Ron checking in periodically and handing out homework assignments when necessary.

For more information about how SCORE can assist small businesses grow and help grow ideas into businesses, go to For information on Creative Cottage and its range of miniatures, visit 

Importance of Cash Management in a Small Business


Learn why Cash Management is critical to Small Business success

SCORE, mentors to America’s small businesses, recently announced the winners of The American Small Business Championship, a program supported by Sam’s Club.  

Creative Cottage in Merrimack won the award for New Hampshire.

Creative Cottage - NH Winner of The American Small Business Championship

Syndicate content